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Charlesglen Toyota
Calgary, AB
1,543 Reviews
A new car is only the start of the celebration at Charlesglen Toyota.
Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time.
We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day.
In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com
At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,543 reviews
September 16, 2022
Waited a year and had to cancel the order for my Highlander-Hybrid at MRSP. While waiting, reserved a 2nd small SUV at MRSP, the Rav4-Gas, that never came, no update were given, at the time No bil Highlander-Hybrid at MRSP. While waiting, reserved a 2nd small SUV at MRSP, the Rav4-Gas, that never came, no update were given, at the time No bill of sale was provided so not even sure if this was reserved. These guys taking advantage of supply and demand. If your willing to spend an extra 10k then you don't have to wait for a vehicle, they will find one for you or all of a sudden a cancelled order will show up. For a year, no communication or updates. They will sell you somebody else's cancelled order BUT the stipulation is YOU MUST TRADE a vehicle. Without even looking at the condition of the vehicle, they offered $1200 but on marketplace I sold it for $5500. I said I don't want to TRADE, then they said we are not selling the vehicle (somebody's cancelled rav4 trail) to you. No transparency and waisted a year on wait-list then went to Ford to urgently get a vehicle and had to pay a premium because the prices had gone up since reserving the Highlander. I Will not recommend this dealer. One MUST be ready to either finance, get accessories, trade-in and/or pay more then MRSP OR reserve a vehicle at MRSP that might not show up because they want to sell you more profitable vehicles. First and last time I will deal with this dealer or Toyota Canada. MRSP is Manufacture Retail Sale Price but FORCING a customer to TRADE-IN a vehicle to GET a brand new vehicle (someone's cancelled order) and LOOSE $ on trade-in is in a way adding to the MRSP. It does not matter if this is not allocated on bill of sale under MRSP. More
by muz
Employees Worked With
Dealership
September 13, 2022
The service of Toyota is great which help us to find a car fitting our needs and budget. car fitting our needs and budget. More
by eeeddywong2
September 02, 2022
We really enjoyed the people and t he set up of the dealership. Overall a great experience. dealership. Overall a great experience. More
by trudyhorton
September 01, 2022
The excellent customer service that Tim Beach, General Manager, provides, is a role model for all other dealerships in Canada. Tim is a first class person, who genuinely cares about his customers. The be Manager, provides, is a role model for all other dealerships in Canada. Tim is a first class person, who genuinely cares about his customers. The best customer service I have ever received by any dealership in Canada. More
by Lyall
Employees Worked With
Tim Beach
August 24, 2022
Ashley at charlesglen dealership has been excellent to deal with We are very appreciative of the service we've received! deal with We are very appreciative of the service we've received! More
by Elsieallen
Employees Worked With
August 01, 2022
We were extremely glad to have had Omid as our sales person and would not hesitate to recommend Omid to anyone looking to buy a car. Thank you Omid! person and would not hesitate to recommend Omid to anyone looking to buy a car. Thank you Omid! More
by Mike
July 19, 2022
Charlesglen Toyota recommended the Cabin Pollen filter replacement for $35 on my 4Runner, I agreed thinking I am getting the good quality Toyota filter. (Replacing 4Runner cabin filter is super-easy and q replacement for $35 on my 4Runner, I agreed thinking I am getting the good quality Toyota filter. (Replacing 4Runner cabin filter is super-easy and quick - 1 minute - basically only the cost of filter). At home I looked at what filter they put - it was probably the poorest quality, cheapest piece of garbage they could find on the market - thin and flimsy... I am getting it replaced with the good quality one I bought for $25 in Auto-Value - Customer rip-off! Also, yesterday I changed Engine oil myself for the first time after my 4Runner was serviced at Charlesglen Toyota a few times prior. Found out they did not install the oil drain plug gasket last time they changed oil. The drain plug was heavily over-torqued, so was the oil filter housing... very bad... Not sure I would trust Charlesglen Toyota mechanics after these little findings... Recommend doing easy things yourself (filter replacements), or finding a good mechanic you could trust. More
by Stan
Employees Worked With
Unknown mechanic at Charlesglen Toyota
July 15, 2022
Never had a better car. At 82. I am so blessed!!! Anyone would be overwhelmed having a Toyota! It has profited better than imagined. God job Toyota 👌👌😊 Thanks for maki At 82. I am so blessed!!! Anyone would be overwhelmed having a Toyota! It has profited better than imagined. God job Toyota 👌👌😊 Thanks for making my life easier. More
by cromerkr
