Carter Honda

Smooth ride throughout the periodic service appointment, including the transportation service. The driver is such a kind gentleman and he is your great asset. Hope he will be with you for a long time. including the transportation service. The driver is such a kind gentleman and he is your great asset. Hope he will be with you for a long time. More

Took my HRV in for an A1 service. An issue with a valve cover gasket was found and repaired immediately. Appreciate them going ahead with the repair as it was covered by the warranty. Vehicle was ready cover gasket was found and repaired immediately. Appreciate them going ahead with the repair as it was covered by the warranty. Vehicle was ready on time as promised. More

Sabrina was great. She was prepared, helpful and friendly. The buy out was fair, then taxes but the purchasing fee is a bit of a hustle. friendly. The buy out was fair, then taxes but the purchasing fee is a bit of a hustle. More

A pretty shoddy and small facility. Took forever to find a place to park in the lot. Service was good and timely. Time you upgraded to a new location. a place to park in the lot. Service was good and timely. Time you upgraded to a new location. More

Customer service was amazing! I was always helped in a timely manner and my servicing was explained well to me. Great overall, pricing just always seems a bit high. timely manner and my servicing was explained well to me. Great overall, pricing just always seems a bit high. More

Not cheap but excellent, friendly service and quality of work. I’ve been using this dealer for years a d have always been satisfied with the work performed. work. I’ve been using this dealer for years a d have always been satisfied with the work performed. More

Parts department staff very helpful Dino Zuniga proved to be most helpful and sympathetic to my tire query yesterday. I am a Carter Honda customer so they are my go-to service centre. Dino Zuniga proved to be most helpful and sympathetic to my tire query yesterday. I am a Carter Honda customer so they are my go-to service centre. I had recently bought 4 brand new tires from them and felt confident leaving on a vacation with said new tires. As luck would have it, I got a flat tire while travelling at freeway speed and needless to say, the tire was not repairable. I was already in the Langley area so tried to remedy the situation there all to no avail. No one seemed to have the exact replacement tire I needed so I called Carter. I was put through to Dino in the Parts department and he was so friendly and helpful. He was not able to get me on my way yet that day as it was late and they were fully booked but he DID find the tire I needed and even carried it to my care when I limped my car back on the temporary spare so I could have the tire mounted elsewhere (only because Carter was too busy on short notice) and get on my vacation! I totally appreciate Dino's help! More

Great service The advisor / customer intake guy was friendly, quick, honest, respectful service. Bought my car here in 2013 so always come back. Much better service The advisor / customer intake guy was friendly, quick, honest, respectful service. Bought my car here in 2013 so always come back. Much better service than Northshore Honda where I had my old Honda serviced. More

I was a bit apprehensive of going to a dealership, but I’m actually glad I did. Bill was super friendly, and explained in simple form the basics of what he did.... (I have no clue about cars at all.) The I’m actually glad I did. Bill was super friendly, and explained in simple form the basics of what he did.... (I have no clue about cars at all.) The service was done fast and on time.I was able to drop off my car really late the night before, and it was ready to go by the time they said it would be, so I made it to work on time. I was also very happy they didn’t try and take advantage and sell me crap I didn’t need... just because I’m a girl! I’ll definitely go back! (They do need to put their new phone number on their website. Also, let people on the phone know that their address isn’t the same as the dealership show area where I bought my car. Good thing I asked where to park, or I would’ve ended up leaving my car at Carter Honda, around 8th and Burrard somewhere... far from Granville island where service department is!) More

Just a regular check up As usual. Good and efficient regular service. My car has 380,000kms on it as a result of this relationship of 17 years (Carter and Regency) As usual. Good and efficient regular service. My car has 380,000kms on it as a result of this relationship of 17 years (Carter and Regency) More