Carter GM

Horrible Customer Service We were very dissatisfied with the customer service here and would never buy a vehicle from here or reccommend it Linda the sales manager is horrible We were very dissatisfied with the customer service here and would never buy a vehicle from here or reccommend it Linda the sales manager is horrible to work with which is so unfortunate More

Exceptional customer care and attention to detail The Service Departments at Carter GM is now one of the best in the industry. It is a pleasure to work with this team, makes the car ownership experien The Service Departments at Carter GM is now one of the best in the industry. It is a pleasure to work with this team, makes the car ownership experience so much more rewarding! More

Services The service is always excellent, staff are friendly and very helpful with your specific situation many times they will go out of their way to assist y The service is always excellent, staff are friendly and very helpful with your specific situation many times they will go out of their way to assist you. More

lease return I had a maintenance done and they conducted a safety check I was told that this was sufficient then they said I had to do one and charge me $75.00 f I had a maintenance done and they conducted a safety check I was told that this was sufficient then they said I had to do one and charge me $75.00 for a safety check on a car I had driven for the last 4 years Went to buy the car had an appointment and was kept waiting for an hour The only individual that gets 5 stars is the service rep Lorenda Crone When I bought the car they sprung a lease admin fee on me that I wasn't advised of but they did reluctantly waive the documentation fee when I told them I would have been charged for it the second time when buying out the lease If you enjoy disorganization and frustration then Carters Burnaby is the perfect place for you More

Great dealership, friendly staff, wide range of vehicles! I was incredibly impressed with Carter GM when I purchased a truck with them a few weeks ago. Not only do they have a great selection of vehicles, the I was incredibly impressed with Carter GM when I purchased a truck with them a few weeks ago. Not only do they have a great selection of vehicles, they also have very knowledgeable staff who are more than willing to help with any needs you may have. I was able to find a truck I wanted and drive it out all within a few hours. Very happy with my experience! More

ok doing a good job i have no problem in waiting and dealer ask me to wait as long i'm comfortable he ask me to sit for a coffee and read newspaper and wait til he cal i have no problem in waiting and dealer ask me to wait as long i'm comfortable he ask me to sit for a coffee and read newspaper and wait til he call me when ready More

Prompt efficient service. Have been dealing with Carter ever since 1975 without ever being disappointed. Jim willows on sales is phenomenal, and Steve Angeles in service is ama Have been dealing with Carter ever since 1975 without ever being disappointed. Jim willows on sales is phenomenal, and Steve Angeles in service is amazing. More

THE BEST SERVICE EVER! Leon went out of his way to help me and inform me, and called me back the next day! He's also following up still on an issue. Leon went out of his way to help me and inform me, and called me back the next day! He's also following up still on an issue. More

Careless dealership I've ever been I purchased my car from this location . I got Phone call for first 6 months service maintenance .I got booked for Saturday Morning. I brought my car t I purchased my car from this location . I got Phone call for first 6 months service maintenance .I got booked for Saturday Morning. I brought my car to them.Wish I didn't. They didn't provide the Shuttle but instead they called for Taxi. But guess What? They only paid $12 and the rest was on me. I live in North Vancouver and no one informed me about that when I got ton of Phone call for Booking department. anyway that costed me $70 From and To. at the end of the day they called to inform my car is ready to pickup ,I went there and I got shocked ; Because they just changed the Oil and filter .That's it. They didn't Check My car like Other companies Do .They didn't even check the tire pressure (because one of the tire had low pressure ) or clean/wash My car at all. When i asked the lady who did the paper work for taking the car ,She just smiled and threw her hands in the air and that's it. I deal with few Dealerships and non of them provide such cheep service tat this location Do. So disappointed of them. I don't recommend them at all. More

Good service Great staff and good service Friendly staff they did a really good job on all my cars and truck there needs to be more dealerships like Carter GM Great staff and good service Friendly staff they did a really good job on all my cars and truck there needs to be more dealerships like Carter GM More