Capital GMC Buick Cadillac - Service Centre

Expensive and poor quality parts I own a 2010 Chev Ground FX truck. I bought it with 25,000 kms and it has 40,000 kms on it now. I bought extended warranty. Soon after I got it, th I own a 2010 Chev Ground FX truck. I bought it with 25,000 kms and it has 40,000 kms on it now. I bought extended warranty. Soon after I got it, the backup camera quit. I was quoted something like $1700 to replace the whole thing. I couldn't afford that, so I did some research on my own (simple google search) to find out that they quite often fail at a connection under the silence plate. In a half hour I took off my plate and hard wired the wires and now I have my back up camera again. A couple months ago my molding fell off the truck. Gone. I needed to buy the part and then get it painted and re-installed. No warranty for body parts simply falling off? And oil leaks from everywhere. I just paid $1300 to get an engine oil line, a transmission cooler line and the power steering line fixed. The engine line was under warranty, but none of the rest. Obviously very poor quality parts from factory. On Wednesday, I went to get an oil change from an oil change place (typically I would go to Capital but I'm sick of them) and the oil place suggested I don't get a change because I have oil leaking (it’s interesting that they could have simple changed the oil and charged me, but instead they suggested I take it back to Capital for them to fix...Capital didn't suggest a better alternative for me with the backup camera?). So now I have to go back to Capital again. It’s very tough for me to get my vehicle to them and it is a serious pain to go there every few weeks with a truck that is virtually new. Not impressed. And did I mention I am broke? More

100% completely unsatisfied Well, where do I begin. I have purchased 2 brand new trucks in the last 3 years from Capital; my latest being a 2013 Denali Duramax. It was a complet Well, where do I begin. I have purchased 2 brand new trucks in the last 3 years from Capital; my latest being a 2013 Denali Duramax. It was a complete nightmare dealing with the cheap and crooked people there! For starters, they "accidentally" shorted me $50 on my truck I traded in, which I didn't notice until after I picked up my new truck (they did nothing about it.) Second, they would not even fill my new $70,000 truck with diesel, claiming they wouldn't make any money if they did that! Third, they wanted to put USED floor mats in my brand new truck(seriously!) As far as taking your vehicle in for maintenance; I brought my truck in for a simple oil change. It only took a mere 8 hours to complete it! Apparently my time isn't valuable to them... The latest miserable experience I had was bringing my truck in to get the brakes looked at and have my winter tires put on. I drove my truck into the bay, got out, and went and stood at the service counter for 10 minutes(nobody was in front of me) before anyone had the courtesy to look up from their computer to see if I needed anything. I told them what I needed done, and asked them to put the 2 tires with the most tread on the rear. Pretty simple request. When I picked up my truck the next day, they tried to charge me over $200 to look at my brakes, even though I have extended bumper to bumper warranty. After a victory on my side, I picked up my truck, only to notice that the service "techs" did exactly opposite of what I asked, and there were also no valve stem caps on my tires. After visiting the service manager and getting valve stem caps, I was on my way home. I left the parking lot, only to notice a terrible vibration through my truck. Apparently people don't balance tires anymore... I had to take my truck into a REAL tire shop to get this fixed. All in all, I would rather walk barefoot on broken glass than give Capital another dime! Worst company I have EVER had the misery and misfortune of dealing with!!!! Take my advice, look somewhere else! I have never felt so unappreciated as a customer! More

Unexpected results We walked in with a clunker and left in luxury. Great experience. We look forward to working with you in the future for all our vehicle needs :) We walked in with a clunker and left in luxury. Great experience. We look forward to working with you in the future for all our vehicle needs :) More

Worst dealer ever!!! Bought a brand new Cadillac ATS. Was scheduled an appointment for a factory recall on a Friday before the long weekend. Got a shuttle service to the d Bought a brand new Cadillac ATS. Was scheduled an appointment for a factory recall on a Friday before the long weekend. Got a shuttle service to the dealership at 530pm only to be told that they hadn't fixed my car. Terrible service and customer service. Now I'm without a car on the long weekend. No loaner car, no explanation for not fixing my car in time. Very disappointed More

Customer Service does not exist. Took my vehicle in for service in January before leaving on vacation. My son picked it up 2 weeks later. Unknown if anything was done and to make ma Took my vehicle in for service in January before leaving on vacation. My son picked it up 2 weeks later. Unknown if anything was done and to make matters worse the radio antannae was broken off. Spoke with a lady in service a few weeks later asking about vehicle, have not heard from her since. I have sent 4 emails to service and one to the service manager asking about my vehicle. No reply to date from anyone. Am I a less than pleased, hahaha yes you could say that. I guess this is the last resort. I do not remember who I have delt with, that was 8 months ago. At this point I would not recommend this dealership to anyone. More

I brought my Buick for general service the day first, every thing was ok, but when I went home I saw that they did not check anything, I came back, and my car was there for 4 days. They told me, some par every thing was ok, but when I went home I saw that they did not check anything, I came back, and my car was there for 4 days. They told me, some parts should be changed and they charged me for those parts. Honestly, I do not know that they changed those parts or nor, also, I do not know that the only problem was those part or not? They have some unprofessional technician which are not responsible for their work because they are NEW. I am not happy with this dealership at all an I wont recommend it because friend of mine also had the same problems. I wont buy any Amricans car any more. More

Lana is very knowledgeable about her product and she was a great help for what I needed. I would recommend her to my friends and family. a great help for what I needed. I would recommend her to my friends and family. More

Great great service and confident salesman Everette. Really knows his product and really assures you in the product. Highly recommend this dealership! Wonderful and class A service! Really knows his product and really assures you in the product. Highly recommend this dealership! Wonderful and class A service! More