Capital GMC Buick Cadillac

I have been dealing with Capital GMC for six years. Dean O'Dell, Colin Conanz and the service department has treated me very well over the years and I don't hesitate to bring my car there. I was speaking t O'Dell, Colin Conanz and the service department has treated me very well over the years and I don't hesitate to bring my car there. I was speaking to the sales department about purchasing an almost-new vehicle and while I haven't completed the transaction yet, I enjoyed my test drive with Loralei and will certainly continue dealing with them as I search for the right vehicle. More

My unsatisfactory experience with this woman which is discussed below is the reason I have given her such an unfavorable review. Be skeptical and cautious when you are dealing with this woman. She is ext discussed below is the reason I have given her such an unfavorable review. Be skeptical and cautious when you are dealing with this woman. She is extremely nice when there is the possibility that you may purchase a vehicle from her, but if you do not purchase a vehicle from her or if there is no possibility that she can make money off of you, you are insignificant to her (at least in my experience). If she promises you something, make sure that it is in writing or something equivalent, same with the dealership themselves. If you do not, you're in trouble and SOL. She had actually promised to fix a defect in my vehicle that I had previously complained about contingent on coming in to look at upgrading to a new vehicle (which should have been covered under my EXTENDED warranty of my $30,000 vehicle anyways, but I digress...). She then later reneged on her own promise and the excuses started when I didn't end up upgrading my vehicle. Ironically, I was already skeptical of them reneging on such an offer, given my other negative experiences with their staff, so I made sure that I had proof before I went in. Fortunately, I did have proof of this promise, and I took it to the Better Business Bureau for mediation. I ultimately achieved my desired outcome throughout the process, but the fact that I had to go to that forum was truly upsetting. The most depressing part is that they had contacted me and not the other way around, which made the entire experience even more insulting. I must say though that I was very impressed with the overall friendly and courteous service that I received from the sales associate, but her hands were quite tied during the process because of Jazz. This was quite apparent to me and I felt sorry for this sales associate. It was similar to a waitress who looks bad due to an incompetent cook. Jazz will also bring pressure sales to a new level as well. ONE example: she is notorious for saying that "If you don't purchase a vehicle this day, the deal that I am giving you will not be applicable." If she cares about your business, she won't say something like that. She would be more concerned with just getting you into a vehicle for a good, fair price at your convenience and she would not play those games. Furthermore, I guess the message I will send to future purchasers is do not feel pressured by this woman to purchase a vehicle and make informed decisions when dealing with her. Don't make a bad decision just because she is turning up the heat. If she pressures you into a vehicle, it benefits her, but it may not benefit you. Do not assume that just because they are a large business that she and the business will conduct themselves in a moral and ethical manner. Make sure that if you do purchase a vehicle, have them thoroughly explain what is covered under warranty before hand, because they will give you any and all excuses not to fix something when you return for future service. I hope this review helps future buyers! More

Great buying experience. This doesn't happen very often . The family approach was a great idea especially in such a busy atmosphere . I would recommend to anyone. often . The family approach was a great idea especially in such a busy atmosphere . I would recommend to anyone. More

All of the people at Capital were awesome. I had been invited to a private sale, but never in my wildest dreams did I expect to drive home in a new Cadillac SRX! Once we had found the vehicle that we wa invited to a private sale, but never in my wildest dreams did I expect to drive home in a new Cadillac SRX! Once we had found the vehicle that we wanted, they made it happen. There is no doubt that we will be back for future vehicle purchases. More

The Staff at Capital GM were very friendly, knowlegable, willing to search for vehicle I was looking for. This is my 2nd vehicle that I purchase from this Dealership. I highly recommend this dealership t willing to search for vehicle I was looking for. This is my 2nd vehicle that I purchase from this Dealership. I highly recommend this dealership to anyone. Thankyou to Colin, Matt, Michelle for a Excellent buying experience. More

My fiance and i went into capital to buy our first vehicle together and found that Everett was very friendly and knowledgeable and worked hard to get the best deal for us, we are very happy with our n vehicle together and found that Everett was very friendly and knowledgeable and worked hard to get the best deal for us, we are very happy with our new purchase, thank you Everett More

Best service ever. Everyone was so great! Definetly will recommend this team to other people looking to buy a car/SUV/truck. We are completely satisfied with our new vehicle, and it has met and exceeded all recommend this team to other people looking to buy a car/SUV/truck. We are completely satisfied with our new vehicle, and it has met and exceeded all of our needs. More

The staff at Capital GMC were very friendly and knowledgeable about the product. They did their best to make sure that vehicle I wanted fit into my price range and got as many of the features that knowledgeable about the product. They did their best to make sure that vehicle I wanted fit into my price range and got as many of the features that i wanted. I would definitely recommend anyone buying a new car to check them out. More

The service provided by this team is beyond compare- truly exceptional!!! They went above and beyond to make the whole vehicle shopping experience a great one. They have my business and I will be highly truly exceptional!!! They went above and beyond to make the whole vehicle shopping experience a great one. They have my business and I will be highly recommending them to all my family and friends!!! More

This is the third Cadillac I have purchased from Capital and the second through Colin. We have developed a trusting relationship and Colin is extremely patient. I would not go anywhere else ti purchase a and the second through Colin. We have developed a trusting relationship and Colin is extremely patient. I would not go anywhere else ti purchase a vehicle. More