Capital Ford Winnipeg

I went into the dealership with the idea of buying a new vehicle but figured I would just look around first. Braiden was fantastic with creating a very welcoming, no pressure environment. He was very outgoi vehicle but figured I would just look around first. Braiden was fantastic with creating a very welcoming, no pressure environment. He was very outgoing, straight to the point, and offered all avenues of information. The whole process was very comfortable and exciting. Justine (with finance) was also great to work with. Overall fantastic experience! More

disappointed in SAL warranty coverage that was purchased at the time of vehicle will not cover transmission work that needs to be done. No support from Ted the salesman and Reg who say there is no further at the time of vehicle will not cover transmission work that needs to be done. No support from Ted the salesman and Reg who say there is no further action to take. I purchased 3400$ package that does not expired or used the 10K. It is a total Gimmick to get warranty on used luxury vehicles. Very disappointed. More

Cyndel is very professional, knowledgeable, and quickly understood our need. She delivers exceptional customer service. It’s because of Cyndel we bought Ford Expedition, and we absolutely love it. Thank understood our need. She delivers exceptional customer service. It’s because of Cyndel we bought Ford Expedition, and we absolutely love it. Thank you So much Cyndel! Much appreciated! More

They tricked us into coming in by posting a truck online that didn’t even exist! We booked a test drive and somehow they couldn’t find it on the lot. Stolen??? And then she proceeded to tell us the pictur that didn’t even exist! We booked a test drive and somehow they couldn’t find it on the lot. Stolen??? And then she proceeded to tell us the pictures online weren’t really the right pictures of the truck. Wasted trip! More

Cindel the sales person was professional and communicated well. Was a pleasure to deal with. well. Was a pleasure to deal with. More

This is the second time I have been utterly disgusted with the service department at Capital Ford. My appointment was made a couple weeks ago for a winter tire change-over and The Works maintenance & oi with the service department at Capital Ford. My appointment was made a couple weeks ago for a winter tire change-over and The Works maintenance & oil change. I am unable to get anyone to answer the phone in the service department - on hold 25 minutes and repeated call backs. I don't know when I can get my vehicle back since nobody answers! Terrible customer service! More

Title: Terrible Experience - Stay Away! I cannot express how disappointed I am with Capital Ford Lincoln in Winnipeg. I brought my car in for scheduled maintenance, and not only did they I cannot express how disappointed I am with Capital Ford Lincoln in Winnipeg. I brought my car in for scheduled maintenance, and not only did they fail to complete the service properly, but my car was also vandalized under their care. The passenger side window was smashed, and the dealership refused to take responsibility, citing their lack of lot insurance. This lack of accountability and customer care is absolutely appalling. I will never set foot in this dealership again, and I strongly urge others to avoid it at all costs. One star is honestly too generous for this terrible experience. See images for the damage and email correspondence with customer service. More