Capital Chrysler Jeep Dodge Ram

Helpful and Friendly James Evans was very helpful and friendly. My overall experience in trading in my old jeep and purchasing a new one was great. I would definitely reco James Evans was very helpful and friendly. My overall experience in trading in my old jeep and purchasing a new one was great. I would definitely recommend friends and family to this dealership. More

A++++ Awesome experience purchasing my Jeep. Would recommend this dealership to anyone looking to purchase. A+++++ . Best dealership in the city hands down! Awesome experience purchasing my Jeep. Would recommend this dealership to anyone looking to purchase. A+++++ . Best dealership in the city hands down!!!!!!! Thx again to Angelo, Cam & Jen 👌 More

Simple and pleasant Walked in the door and Rod greeted me. After a short conversation of what I was looking for he brought up a beautiful Ram with all the features I want Walked in the door and Rod greeted me. After a short conversation of what I was looking for he brought up a beautiful Ram with all the features I wanted. He made it so simple and easy. Explained all the rebates and pointed out why it was a good deal. Would definitely recommend him and may upgrade my minivan with him in a couple years. More

Was a vechile purchasing experience i will never forget Initially called the dealership to inquire about a new dodge pick up and thats when my call was forwarded to Justin Tulk. Talked breifly about my inte Initially called the dealership to inquire about a new dodge pick up and thats when my call was forwarded to Justin Tulk. Talked breifly about my interests and he said they have a huge selection and to come by the dealership sometime the following day. The next day met there with Justin and he had already a truck to which we had discussed the previous day parked right up front. From there there was a few other options i was interested in so we looked around at a few more. Then i changed my mind again and without hesition Justin went back to the drawing board to help me find the right vechile to suit me. Was overall a great experience dealing with Justin. Then it was over to financing with Jeremy Hamilton and i had many questions for him also and he did everything offering me anwsers and simplifying the process. Great jobs guys More

Great Service Starts with Great People I was recommend to see JT and was not disappointed. All around good guy, pleasant to deal with, knowledgeable on the products he is selling. Very easy I was recommend to see JT and was not disappointed. All around good guy, pleasant to deal with, knowledgeable on the products he is selling. Very easy to talk to, treats customers as intelligent human beings....now that is hard to find in a SALESPERSON!!! I will definitely purchase my next new vehicle from JT. See you next time. More

Overall Excellent Experience It was indeed a great and unforgettable experience with Arvind Gupta. He is an astute Professional, knowledgeable and understands your needs. I was ju It was indeed a great and unforgettable experience with Arvind Gupta. He is an astute Professional, knowledgeable and understands your needs. I was just browsing not really in the mood to buy a truck. But his overall dealing made me to Drive LONGHORN which I never dreamt of. His team is very cooperative and aligned particularly Diraj and Harjeet and on the Financial side, Jen London made my payments the way I desired. Thank You Arun Gupta Team and Thank you, Capital Chrysler Jeep Dodge Ram Rajesh More

Poor Organization Purchased a ‘17 Jeep Grand Cherokee and was told that it would be detailed, cleaned, and a full tank of gas when I came to pick it up. It was pulled u Purchased a ‘17 Jeep Grand Cherokee and was told that it would be detailed, cleaned, and a full tank of gas when I came to pick it up. It was pulled up out front and the snow hadn’t even been brushed off, half a tank of gas, not cleaned, and no owners manual in the vehicle. Nothing was done to prepare this vehicle after the sale had been completed. Took 3 trips back to the dealership to get everything I was promised including an employee having to drive to my house to get the correct owners manual after being given the wrong one. POOR customer service right from the moment the deal was done. Very disappointed in my experience with Capital Jeep. More

Lack Luster Service I brought my car in during a scheduled appointment as I was having start issues. My 2013 Jeep was not turning over and would not start, turns out this I brought my car in during a scheduled appointment as I was having start issues. My 2013 Jeep was not turning over and would not start, turns out this is a common issue and Dodge has issued a Canada wide memo on this issue yet the dealership still felt the need to charge me 175 dollars to complete a diagnosis after they gave me the bulletin to read. they then replace the WIn module as per the bulletin they also stated in the diagnosis they the possible reasons was the WIn or the fuel pump, the fuel pump being a recall item at one point and the Win module having the memo, very disappointing that they charged me for issues they were aware of.. The largest problem I have with the dealership on top of charging me to find an issue that they already knew about was the customer service, I dropped my car off at 9AM (scheduled) called at 1230 to find out if it had been looked at, it had not. I then receive a call at 3PM letting me know they can complete the work but it will not be completed until the next day as they need 5 hours to complete the work they were also completing some recall work which is great. when I stated that I need to work the next morning they stated they were sorry but they were just so busy that they could not get to my jeep in a timely manner. I had to suggest that they supply a suitable loaner car this was not offered, sadly the suitable car they supplied had no winter tires and was no comparison to the car i had left with them to repair. The funny and remarkable thing about the loaner car is that Capital Dodge has been requesting a trade in with me for months and had they given me something comparable I may have looked at possibly trading in my car. I sadly will no longer choose this location for my service or future purchase needs I just wanted some decent and fair customer service and all I was supplied with was a large amount of annoyance and hassle. It is really too bad as I have been going to them for about two years since I moved to the area and my interactions with them have been getting worse each time with no effort made to keep me as a customer. More