Capital Chrysler Jeep Dodge Ram

Worst Customer Service Ever Everything promised to me in the sale of my vehicle was an absolute nightmare to get the dealership to provide to me, even with it written on paper an Everything promised to me in the sale of my vehicle was an absolute nightmare to get the dealership to provide to me, even with it written on paper and both the salesman and sales manager having knowledge of the extras involved in the purchase. It took nearly a month from date of purchase until everything was finally settled with the dealership and I no longer have to deal with them, when it was promised to me in a week. When I showed up for my detailing and 3M and bed lining a week after the purcahse, the service adviser had no appointment booked in for me and had no knowledge of me coming. Also, when I found the salesman in the store he called the place that would do 3M and bed lining and it turns out they are closed over weekends so it wasnt possible to do. My overall feeling with this dealership is that once they sell you the vehicle they could care less what happens after that. Worst customer service I have ever had anywhere! Also as a side note, Shannon in the finance department came across as the most degrading human being I have ever dealt with. More

welcome a lifetime of harassment from the sales dept I love my 2014 Dodge Ram 1500. The Service Dept always goes the extra mile to provide Exceptional service & maintenance on my vehicle. From the girls I love my 2014 Dodge Ram 1500. The Service Dept always goes the extra mile to provide Exceptional service & maintenance on my vehicle. From the girls at the desk to the guys in the shop, Always guaranteed a pleasant, professional visit. Purchasing at Capital was the biggest mistake of my life. The sales dept calls almost every 2nd month to solicit a trade in & after the 1st year of that. Being called while attending a funeral ( & the salesman would not get off the phone), I requested the Sales dept remove my info from their contact list. I have multiple emails advising that I was removed yet still receive calls even after threatening legal action against the harassment. Every caller states that they do not have any record indicating I do not wish to be contacted & every call uses the excuse that they have new management. The Sales people have no respect or regard for people who have purchased here. They definitely do not understand "Do Not Call Me"! - Helene S More

Satisfied customers Our salesman, Jason, was knowledgeable and called several days after the purchase to ensure everything was satisfactory. Business details were effici Our salesman, Jason, was knowledgeable and called several days after the purchase to ensure everything was satisfactory. Business details were efficiently dealt with by Shannon. The Sales Manager, Jimmy, very effectively dealt with our concerns. We left the dealership feeling satisfied with our purchase and would certainly recommend them to our acquaintances. We are not rating the dealership as 5, because we can't say everything was perfect, yet a 4 seems a bit low. More

Amazing Customer Service Outstanding workmanship and incredible service. Joe and Troy understood every detail and promised me everything I asked for. They got me into my new r Outstanding workmanship and incredible service. Joe and Troy understood every detail and promised me everything I asked for. They got me into my new ram 3500 and even kept in touch with details and financial situations while I was on vacation. These guys will work hard for your business. They even managed to get me a dealer promise of added parts with an all included price that I was comfortable with. Joe even went out of his way to make sure all fluids were topped up and the truck was detailed for pickup the next day. I would recommend these guys to anyone who walks through Capital's doors. More

he went out his way to get us what we wanted he did everthing to get our business. he went out of his way to get the get us the suv and newer thanks for doing that he did everthing to get our business. he went out of his way to get the get us the suv and newer thanks for doing that More

Won't be back I bought a new 2016 RAM about six months ago. At the time of purchase, I was told that I already had my first service appointment scheduled for Februa I bought a new 2016 RAM about six months ago. At the time of purchase, I was told that I already had my first service appointment scheduled for February. I found out that this was not the case. When I received a call from Capital a few weeks ago. Which I thought was strange but, didn't let it get to me. Then I show up for my first oil change, on my still new truck. The service guy was up selling me left and right. Some of the stuff I had never heard of before. Also important to know, is that my trade in I had bought new as well, from a different dealership. That I had an extensive history with and had never recommended me anything that was unnecessary. However, I feel that it is quite the opposite at Capital. Over the course of 20 minutes my bill for a simple oil change, could have potentially quadrupled, if not more. Then I was handed a booklet with the "recommended" service for my truck. The thing is that I just spent over 35,000 on a new truck, so that I wouldn't have to worry about these expenses. Either Dodge doesn't make a durable vehicle or they just want their customers to keep throwing money at their vehicles. This was my first visit to Capital Chrysler, for service, and within 20 minutes. They lost my trust in that small amount of time. Needless to say, I won't be back any time soon. More

Best Customer Service Very good customer service. Whenever I am in Edmonton I love taking my Charger and Longhorn to Capital Jeep for oil changes and other maintenance fixe Very good customer service. Whenever I am in Edmonton I love taking my Charger and Longhorn to Capital Jeep for oil changes and other maintenance fixes. More

Worst Experience ever! Im writing this review on behalf of my parents who bought a car from this place. At first everything seemed fine, the salesman was nice . When talking Im writing this review on behalf of my parents who bought a car from this place. At first everything seemed fine, the salesman was nice . When talking to the finance manager, he was extremely pushy into signing the bill of sale, didn't even go in order in signing the contract( he no longer works there now we were told) The sale manager told my parents that the car was coming from Calgary, never said how the car was getting transported. After week and a half of complete silence from the dealership, we decided to call and get updated on the car. The salesman said it had arrived and it was getting the extras we purchased put on that we paid for and was also getting a new windshield. When asked how the car got here, it was driven. Completely stunned that this information was never disclosed to us. Now our brand new car has 394km on it even before we even sat in it, when we told the salesmen that we were very upset that he never told us this information, his response was that its common practice! Well we didn't know this and if you're not in the automotive industry this is not common knowledge. If we were informed of the method they were going to have the car brought here, we would have gladly paid for it to be brought by a truck. Finally after all of this we went to pick up our car, we were informed by the sales manager that it was the salesman day off and that he has contacted him and he is on his way with the keys, we waited over an hour, the sales manager didn't update us on what was happening he would just walk by us. After an hour we said we are going to leave as no one is telling us how much longer it would be. We asked to be called when the salesman arrives and we will come back. After 3 hours of not hearing back we called, it took 45 mins for the sales manager to call us back, and at this point he hasn't heard anything from the salesman and he hasn't shown up yet! How unprofessional! The sales manager said we would pick up the car on Sunday 11am which we did. The salesman gave us the key and when we asked if he would go through the car with us as we wanted to make sure all the extras we paid for were done. He went into the back area, we had no idea what was going on, we saw our salesman walking back and forth, still no idea what was happening. Once he finally came back we asked him what was going on and he jus told us to just leave. So we went outside and the salesman and sales manager followed us out and told us the salesman would go through the car with us, but it was too late we had had enough and we just wanted to leave. I emailed the owner, and the general sales manager emailed me back about setting up a meeting to discuss this problem. I emailed him back and 4 days later I haven't heard anything back!! After leaving countless messages, we were ignored, no one tried to help us resolve this issue. The type of customer service was appalling. Nothing was resolved, very displeased with the lack of professionalism we were treated with. And now we are stuck with a car we don’t want that will only remind us of the terrible experience we had at this dealership. More

A great experience Joe Salerno handle everything to do with trading in my vehicle for a brand new dodge ram 1500. The whole process was the best buying experience I hav Joe Salerno handle everything to do with trading in my vehicle for a brand new dodge ram 1500. The whole process was the best buying experience I have ever had. I would recommend this dealership, and specifically Joe Salerno if you want great service. He really takes care of you. More

Absolutely the most untrusted sales man EVER!!! I Purchased a vehicle from this sales man and quickly became aware of how sneaky and underhanded his false promises were. During the negotiations we a I Purchased a vehicle from this sales man and quickly became aware of how sneaky and underhanded his false promises were. During the negotiations we agreed on him "throwing in at thier exspense" an add on. This add on was to be installed on a scheduled date. Needless to say "throwing in at thier expense" turned out to really be just hidden in my financing. This was my first time purchasing a vehicle and was completely taken advantage of. My add on was ultimately never installed even with TWO service appointments booked. Nothing but excuses and false promises. I honestly hope this review will deter other future purchasers such as myself to steer far clear from this Dealership, salesman and Used car manager. More