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Capital Chrysler Jeep Dodge Ram
Edmonton, AB
1,462 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,462 Reviews of Capital Chrysler Jeep Dodge Ram
November 11, 2016
2016 Jeep Cherokee Trailhawk Purchase Last week I purchased a "Fully Loaded" 2016 Jeep Cherokee Trailhawk. Please keep in mind that the definition of "fully loaded" means "equipped with al Last week I purchased a "Fully Loaded" 2016 Jeep Cherokee Trailhawk. Please keep in mind that the definition of "fully loaded" means "equipped with all options and accessories" and the sales agreement was signed accordingly. Upon receiving the vehicle and taking it home it became fairly obvious that the "fully loaded" agreement had not been meet. After contacting Capital Jeep about this via phone and email, all concerns have been ignored. 100% ignored. Even a follow up email from Josh regarding my satisfaction with the service and vehicle and my reply back has been ignored. What was promised versus what was delivered has not been completed. I like the vehicle that I received, but it is not what I agreed to pay for. More
by Dave
Employees Worked With
Joseph Salerno, James Evans
November 07, 2016
Amazing Service I've been having a lot of problems with my car, and I recently learned how fantastic the service at CAPITAL can be. I'm not a car wizard, but I do dri I've been having a lot of problems with my car, and I recently learned how fantastic the service at CAPITAL can be. I'm not a car wizard, but I do drive standard and maintaining it can be financially mind blowing at times. Clint is quite possibly the most awesome person on the face of the planet. I went to him with a few problems and he helped me out big time. He explained everything to me in detail, spoke to me with knowledge and experience and did everything he could to help me out financially. He deserves a personal gold star. Basem, Clint and the techs working on my car did an amazing job. I took my car in last night a trainwreck and today she runs like the first day I got her (and my windows don't squeal)!! They fixed my clutch, windows, my recall, and honestly a bunch of other things. I think the next time I go in for an oil change I owe some people some coffee. All of the lube tech guys always pull through, great oil changes and customer service every time I'm in there for maintenence. More
by Julia
Employees Worked With
Tyler Pardy, James Rolfe , Clint Thompson, Basem El-Hayek
November 03, 2016
Not impressed I originally came in to look at a 2015 Chrysler 200S. I ended up putting a small deposit down to hold it so I could decide whether I wanted to buy it I originally came in to look at a 2015 Chrysler 200S. I ended up putting a small deposit down to hold it so I could decide whether I wanted to buy it or not. I came in when I had made my decision and was sold on a new 2016 Chrysler 200S AWD. I ended up buying it same day when I was promised a good deal on my trade in and 1.99% financing. - few days later I received a call from Carissa saying that I could no longer get the 1.99% financing because the manager made a reading mistake and it was going to cost me $50-$60 extra biweekly because of it. Never once did I receive an apology from James. Luckily Carissa did her magic and I only had to pay an extra $6 biweekly. I then tried to get my deposit back that was holding the 2015 Chrysler I didn't end up buying back and got a snippy response saying it was now tied into the new car and I couldn't get it back until my financing goes through (which was now put through a week later than it should have been). I was told this Monday or Tuesday for sure it would be put through. Today I received a call today from Carissa saying she could do the refund. To top it all off, a new car should be cleaned and detailed. There was sparkles in my back seat, a waxy substance that I literally had to scrub off with spray nine all over all the windows and the back window was covered in filth on the inside. I will never buy from these guys again. Nothing but a major hassle and poor service. More
by Josh12
Employees Worked With
Jonathan Cresta, Charissa Brouwer, James Evans
November 03, 2016
Great Experience Cole contacted me very quickly after leaving a message through the Capital website. I went into the dealership the following day and was greeted warml Cole contacted me very quickly after leaving a message through the Capital website. I went into the dealership the following day and was greeted warmly and shown a variety of vehicles. Cole worked hard to get my business and was available for follow up, information and for booking followup visits. He was more than accomodating in helping me get the vehicle I was really interested in. More
by Kyle Smith
Employees Worked With
Charissa Brouwer, Cole Morland, James Evans
October 31, 2016
Miscommunication Bought a truck from Capital Jeep a few months ago and had some issues with how business was handled. Brought my issues up with the new management team Bought a truck from Capital Jeep a few months ago and had some issues with how business was handled. Brought my issues up with the new management team and Jimmy Rogers has came up with a solution that him and I agreed on. I believe now that the management team has been changed that capital is a very professional dealership to deal with. I think if I were to buy another vehicle I would visit Jimmy and Capital and potentially buy a new vehicle through them again More
by Not impressed
Employees Worked With
Jimmy Rogers
October 30, 2016
Frustrating When I purchase my Jeep here I had a horrible experience. They rushed through explanning the extra fees I would be paying so I was shocked when I paye When I purchase my Jeep here I had a horrible experience. They rushed through explanning the extra fees I would be paying so I was shocked when I payed alost $600 in fees extra. When I brought my cheque in to pay for my vehicle it took half an hour for them to help me. I was about ready to ask, "Do you want my money or not." The sales man that I spoke with quit the next day so it was a real hassle trying to talk to someone new there every time I went in. As part of the deal they were to install cruise control in my Jeep. Because my sales guy no longer worked there no one ordered the parts or set up an appointment for me for my cruise control. After calling numerous times someone finally looked after this more me. When I finally did get to bring it in to have the cruise control installed they forgot to call and tell me that it was finished. Horrible experience. Will never do business here again. More
by Frustrated123
Employees Worked With
I can't remember his name and hemail never gave me a business card
October 27, 2016
Excellent Service I was a little nervous to bring my vehicle in for service after I had an unpleasant experience with the finance staff when I bought the car. I was ha I was a little nervous to bring my vehicle in for service after I had an unpleasant experience with the finance staff when I bought the car. I was happily surprised! I filled out an online request for service, the lady called me back within 5 minutes. There was an opening the next day for me to bring my vehicle in. She offered the shuttle service, I didn't have to ask. When I brought my car in Shaun (sp?) thoroughly went through my requests and called me at work to verify that they had completed everything I wanted. The vehicle was ready very quickly and they were very accomodating with their hours. The lady (I didn't grab her name) at the service desk was incredibly friendly and had me on my way in a matter of minutes. More
by Mama
Employees Worked With
James Lundgren
October 26, 2016
Helpful, Friendly, Proffesional - Just amazing ! I walked into this dealership , was greeted in a very friendly matter. Everyone was respectful, professional, fun, and helpful. I had no idea I was I walked into this dealership , was greeted in a very friendly matter. Everyone was respectful, professional, fun, and helpful. I had no idea I was going to purchase a car, ended up buying one in less than 3 hours! With the help of the sales employee - Roman , Finance - Minh , and Management - Domenico ! These three made my purchase very easy. I definitely recommend this dealership and recommend these three employees! Thank you for making my first visit at Capital a good one! More
by NourF
Employees Worked With
Roman Karpinskyy, Domenico Gulli, Minh Tran
October 20, 2016
Crooks These guys are total crooks... financed my truck... was charged for the Ram 1500 sport fully loaded...all I got was a 1500 Ram sport with nothing ...d These guys are total crooks... financed my truck... was charged for the Ram 1500 sport fully loaded...all I got was a 1500 Ram sport with nothing ...did not know what they had done until I went to trade my truck.. the new dealership I dealt found a lot of things wrong with the contract...never was offered the $12,000 off in the rebates that were supposed to be on the truck... I traded in a car on this truck was given $16,000 for my trade (didn't happen). I went this week to trade in my truck for something smaller thinking I had equity in my truck.. wrong again... because of all the dirt these people pulled I owe $10,000 more than my 5 month old truck is worth..Total crooks.... if you're buying from these guys beware... bring a lawyer to look over the paperwork... total scams these people. More
by Jellybean101
Employees Worked With
Grace M, Ryan Mottershead
October 20, 2016
Stewart Cripps Went to Capital and spoke to Stewart, told him it would be tough to get us upgraded to new vehicles. He laughed and said I doubt it. Between him, To Went to Capital and spoke to Stewart, told him it would be tough to get us upgraded to new vehicles. He laughed and said I doubt it. Between him, Tom (Sales Manager) and Gary (Finance) they spent a week and a half on the hardest deal they ever did. But they managed to pull it off while saving us an extra $100.00 a month. All three of them were amazing to deal with and Stewart is wonderful, hilarious and makes car shopping easy. Way to go Capital, kudos to you for improving your service. More
by TRiordon
Employees Worked With
Stewart Cripps, Tom Ostopowich, Gary Powers
