Capital Chrysler Jeep Dodge Ram

Skumbags Jimmy Rogers sales manager sold me a new vehicle that was in an accident that they fixed in house,and didn't disclose accident info to me. Told Amvic Jimmy Rogers sales manager sold me a new vehicle that was in an accident that they fixed in house,and didn't disclose accident info to me. Told Amvic they lost the repair info and records. Told me the vehicle was new and it was used. Wouldn't unwind the deal. Predatory sales tactics. More

Doesn't care for customers Unbelievable, won't return any emails calls nothing. All i wanted was my 100$ back from when they sold my jeep on me and put me into another jeep and Unbelievable, won't return any emails calls nothing. All i wanted was my 100$ back from when they sold my jeep on me and put me into another jeep and didnt even get my money back and no one will help me! More

I AM DO DONE WITH THIS DEALER. Rude, disrespectful, unprofessional, refuse to do the check up because my engine light "went off" when driving, it HAS BEEN flashing SINCE they did th Rude, disrespectful, unprofessional, refuse to do the check up because my engine light "went off" when driving, it HAS BEEN flashing SINCE they did the last service ONE WEEK AGO and it should not be flashing. He said when the light is off, there is no code to check, they can not do anything. He has no answer for my question "Why it was flashing" but keep saying “the light is off now, I don't know, nothing we can do, I don't know why they book you in” The way he talk to me made me feel like I know nothing and I am a pain in the xxx. I woke up so early and went there 7:15 and was kicked out 7:20 he even pointing the door where I should drive out. I NEVER been treated like this and have not been this mad for so long, very disappointed, a mind blowing experience. I decided to dump the Jeep when warranty is up. I DON'T HAVE TO TAKE THIS, I AM SO DONE WITH THIS DEALER. More

Worst Customer Service Ever Everything promised to me in the sale of my vehicle was an absolute nightmare to get the dealership to provide to me, even with it written on paper an Everything promised to me in the sale of my vehicle was an absolute nightmare to get the dealership to provide to me, even with it written on paper and both the salesman and sales manager having knowledge of the extras involved in the purchase. It took nearly a month from date of purchase until everything was finally settled with the dealership and I no longer have to deal with them, when it was promised to me in a week. When I showed up for my detailing and 3M and bed lining a week after the purcahse, the service adviser had no appointment booked in for me and had no knowledge of me coming. Also, when I found the salesman in the store he called the place that would do 3M and bed lining and it turns out they are closed over weekends so it wasnt possible to do. My overall feeling with this dealership is that once they sell you the vehicle they could care less what happens after that. Worst customer service I have ever had anywhere! Also as a side note, Shannon in the finance department came across as the most degrading human being I have ever dealt with. More

welcome a lifetime of harassment from the sales dept I love my 2014 Dodge Ram 1500. The Service Dept always goes the extra mile to provide Exceptional service & maintenance on my vehicle. From the girls I love my 2014 Dodge Ram 1500. The Service Dept always goes the extra mile to provide Exceptional service & maintenance on my vehicle. From the girls at the desk to the guys in the shop, Always guaranteed a pleasant, professional visit. Purchasing at Capital was the biggest mistake of my life. The sales dept calls almost every 2nd month to solicit a trade in & after the 1st year of that. Being called while attending a funeral ( & the salesman would not get off the phone), I requested the Sales dept remove my info from their contact list. I have multiple emails advising that I was removed yet still receive calls even after threatening legal action against the harassment. Every caller states that they do not have any record indicating I do not wish to be contacted & every call uses the excuse that they have new management. The Sales people have no respect or regard for people who have purchased here. They definitely do not understand "Do Not Call Me"! - Helene S More

Satisfied customers Our salesman, Jason, was knowledgeable and called several days after the purchase to ensure everything was satisfactory. Business details were effici Our salesman, Jason, was knowledgeable and called several days after the purchase to ensure everything was satisfactory. Business details were efficiently dealt with by Shannon. The Sales Manager, Jimmy, very effectively dealt with our concerns. We left the dealership feeling satisfied with our purchase and would certainly recommend them to our acquaintances. We are not rating the dealership as 5, because we can't say everything was perfect, yet a 4 seems a bit low. More

Amazing Customer Service Outstanding workmanship and incredible service. Joe and Troy understood every detail and promised me everything I asked for. They got me into my new r Outstanding workmanship and incredible service. Joe and Troy understood every detail and promised me everything I asked for. They got me into my new ram 3500 and even kept in touch with details and financial situations while I was on vacation. These guys will work hard for your business. They even managed to get me a dealer promise of added parts with an all included price that I was comfortable with. Joe even went out of his way to make sure all fluids were topped up and the truck was detailed for pickup the next day. I would recommend these guys to anyone who walks through Capital's doors. More

he went out his way to get us what we wanted he did everthing to get our business. he went out of his way to get the get us the suv and newer thanks for doing that he did everthing to get our business. he went out of his way to get the get us the suv and newer thanks for doing that More

Won't be back I bought a new 2016 RAM about six months ago. At the time of purchase, I was told that I already had my first service appointment scheduled for Februa I bought a new 2016 RAM about six months ago. At the time of purchase, I was told that I already had my first service appointment scheduled for February. I found out that this was not the case. When I received a call from Capital a few weeks ago. Which I thought was strange but, didn't let it get to me. Then I show up for my first oil change, on my still new truck. The service guy was up selling me left and right. Some of the stuff I had never heard of before. Also important to know, is that my trade in I had bought new as well, from a different dealership. That I had an extensive history with and had never recommended me anything that was unnecessary. However, I feel that it is quite the opposite at Capital. Over the course of 20 minutes my bill for a simple oil change, could have potentially quadrupled, if not more. Then I was handed a booklet with the "recommended" service for my truck. The thing is that I just spent over 35,000 on a new truck, so that I wouldn't have to worry about these expenses. Either Dodge doesn't make a durable vehicle or they just want their customers to keep throwing money at their vehicles. This was my first visit to Capital Chrysler, for service, and within 20 minutes. They lost my trust in that small amount of time. Needless to say, I won't be back any time soon. More

Best Customer Service Very good customer service. Whenever I am in Edmonton I love taking my Charger and Longhorn to Capital Jeep for oil changes and other maintenance fixe Very good customer service. Whenever I am in Edmonton I love taking my Charger and Longhorn to Capital Jeep for oil changes and other maintenance fixes. More