Capital Chrysler Jeep Dodge Ram

Not a good dealer We bought our new Jeep Wrangler unlimited from them had them put a BDS 6.5 inch long arm lift in they did a very poor job of installing the lift to th We bought our new Jeep Wrangler unlimited from them had them put a BDS 6.5 inch long arm lift in they did a very poor job of installing the lift to the point that it should not have been put ont the road. More

Great experience My girlfriend traded in her ram for a newer Jeep Patriot, JT worked very hard to make sure she got the deal she wanted. The first three times we were My girlfriend traded in her ram for a newer Jeep Patriot, JT worked very hard to make sure she got the deal she wanted. The first three times we were in the dealership were great, felt like he had 100% focus on us. Unfortunately the last time when we went to pick up the jeep his mind seemed like it was on the next deal and pawned off some of his final dutys on another sales man. Still rating this deal 5 stars overall More

Buying my first brand new truck Great bunch of people at capital Chrysler dodge jeep. They took the time too find out what I wanted for a truck and what I needed for financing. Highl Great bunch of people at capital Chrysler dodge jeep. They took the time too find out what I wanted for a truck and what I needed for financing. Highly recommend. More

Dealing business with SMILES We purchased a 2016 Dodge Caravan from Capital Edmonton and had a great experience with Andres,Adam and Noel.GOOD SERVICE, VERY ACCOMMODATING, WITH SM We purchased a 2016 Dodge Caravan from Capital Edmonton and had a great experience with Andres,Adam and Noel.GOOD SERVICE, VERY ACCOMMODATING, WITH SMILES. More

Great staff... unbeatable service! We just purchased a 2017 Jeep Cherokee Trail hawk from Capital in Edmonton and had a great experience! We dealt with Justin and Grant and they were am We just purchased a 2017 Jeep Cherokee Trail hawk from Capital in Edmonton and had a great experience! We dealt with Justin and Grant and they were amazing and bent over backwards to get us exactly what we wanted! Justin went above and beyond and made this process super easy for us! We are from Fort McMurray and the service here at Legacy compared to Capital is nowhere near the same! Will for sure return back to Justin at Capital when purchasing our next vehicle! More

Trade in Very impressed with the quality of the customer service. Most all of the details were taken care before I arrived in Edmonton from Calgary to trade i Very impressed with the quality of the customer service. Most all of the details were taken care before I arrived in Edmonton from Calgary to trade in my car for used Ram 3500 Longhorn. It was well worth my research to decide to deal with this dealership. My wife and I were in and out of the dealership within 45-60mins with our new truck. I would highly recommend Capital for anyone looking for good experience vehicle shopping. I look forward to continued service and follow through post sale, this is where most dealers fail. In six months time I will post an update on this site for Capital Chrysler Jeep Dodge Ram, Edmonton. More

Great service and people I was treated right when asked how to close the deal got what I wanted would recommend the sales associate to anybody great customer service I was treated right when asked how to close the deal got what I wanted would recommend the sales associate to anybody great customer service More

No Customer Loyalty I own a 2014 Dodge Journey that I bought brand new from Capital Dodge. I had traveled in from Leduc at the time to go specifically to Capital from a r I own a 2014 Dodge Journey that I bought brand new from Capital Dodge. I had traveled in from Leduc at the time to go specifically to Capital from a recommendation from a friend, but I had taken some of my oil changes to Leduc Chrysler because of convenience. Once we moved back to Edmonton, we continued to get warranty work done at Capital. I've brought in my vehicle a couple times now because of a failure of the Navigation system and have had the radio replaced at least once. Since February my warranty expired (x2 months before it failed yet again) so I contacted Capital. The Capital Dodge Service Manager "attempted" to get a "Goodwill Warranty" for me but an exchange of emails with his District Manager ended that. The District Manager reported that he had no record of me having any work done on the radio and because I wasn't getting all of my maintenance done through Capital, there was nothing he would do for me. I contacted Leduc Chrysler and she immediately found a record of the exact same issue happening to me a year after I purchased the vehicle (2015) and that the radio was replaced but they also refused me service because the radio only had a one year warranty. When I approached Capital Dodge of the issue I was only met with "sorry, you're out of luck". I am sorely disappointed in Capital Dodge (and Dodge period) for completely abandoning me one they weren't making any money off of me. To hold service work over my head like some sort of favor I owed them really shows the character of both the dealership and the company period. Because of this show of poor customer loyalty, I would not recommend going here for your purchase, service work or anything at all. There's plenty of other dealerships out there. More

To busy for me i guess?? Went in yesterday to start the process of looking for a vehicle for my daughter. (turning 16). We have narrowed down to Jeep Wrangler, Mazda 5, or N Went in yesterday to start the process of looking for a vehicle for my daughter. (turning 16). We have narrowed down to Jeep Wrangler, Mazda 5, or Nissan Rouge. Jeep my first stop went in and asked if someone could help me. Guru was not interested from the start. Asked to be shown some of differences in models. Im not sure if Guru knows or understands the difference. Told me to go and take a picture of the model code and come back and he would give me a key. Still unsure of the differences i go and take a picture of 2016 model and come back to show room. Guru, ignores us and proceeds to make a phone call out. Only when a different sales person yells at him to "help his clients" does he acknowledge us. He does grab us a key, and again fails to tell me about the model or any features of the vehicle. I ask him if he wants my drivers license as i want to test drive this vehicle. He says no but im only allowed to drive around the lot. Stunned, i pause as he walks away. I say im not interested and give the key back. I have never been treated like this ever by a dealership! I will try a different Jeep dealership before i ever go back to Capital. Guru, you need to study up on your customer service and study up on your knowledge around vehicles that you sell on your lot. Disappointed!! More