Capital Chrysler Jeep Dodge Ram

Helpful service. Everyone working here from the sales representatives, sales manager, and finance representatives were very helpful. They fought to find me the best de Everyone working here from the sales representatives, sales manager, and finance representatives were very helpful. They fought to find me the best deal and gave me the best pricing for my used vehicle. They were patient with my indecision which took me three months to purchase. Dhiraj batra called me every time dodge had a new sale to inform me of what he was able to offer. Jeremy searched every lender to find me the best rate possible and offered excellent advice in the pros and cons of each option. I am quite pleased with everything. More

BUY YOUR CAR HERE! Justin was very friendly and helpful, and had a great sense of humour! Jen was very professional, explained everything extensively. The dealership hel Justin was very friendly and helpful, and had a great sense of humour! Jen was very professional, explained everything extensively. The dealership helped me with financing my first brand new car. Overall everything was perfect! More

Absolutely terrible every single time My first experience, I was a first-time new vehicle buyer prepared to spend over $50,000, so I was looking at a lot of different options, and their sa My first experience, I was a first-time new vehicle buyer prepared to spend over $50,000, so I was looking at a lot of different options, and their sales associate had the audacity to say "are you actually going to buy something or are you just here wasting my time", the next day I had a brand new sport from somewhere else. The next time I went there to have service done on my vehicle, I had my truck for a little over a year and a half and my AC was depleted, they told me there was no leaks no problems, recharged it under warranty. then after one season, the freon went down to zero again, obviously there was a leak they had missed. Service manager continue to then say it was something I did instead of thinking hey there's a good chance we missed a leak. Tried to convince me it is normal for the freon to go to empty in just over 3 years in Canada where I would use it maybe 2 months of the year. I had another company look at it FIX THE LEAK (yes there was one) and recharge it for me. I have left numerous messages for this manager, without even a simple phone call to acknowledge the fact that I called and that he gave a xxxx will never ever do business with this dealership ever again, and I will go out of my way to make sure nobody else does that I know. Just so happens my company needs three new 3500 fleet vehicles. RESPONSE TO DEALER RESPONSE Of course you would say that you couldn't confirm or deny what happened. It happened and it cost you the sale of my truck. Takes a lot to have me submit a review and I only so it so that people realize what you really care about Funny..... Everyone I spoke to including the dealership I bought it from said that having the freon go twice in 3 years was NOT normal. I took it to a shop and oh wait ... They DID FIND A LEAK. It was very slight but it was there. Yes the Ac was recharged in september, and if you lived in canada, you would understand that it wasn't used much until the next summer. And I was without my truck for 2 months of that summer which again if you live in Canada would mean the AC wasn't used that much, when I got my truck back, the AC was mediocre at best but kinda worked every once and a while and my only mistake was not mentioning it then. You spend all this time saying that there is no possible way you missed something and that it must have been something I have done. You would even provide me the courtesy of checking it without charging me $140. Giving me some bullcrap about keeping the lights on give me a xxxx break you guys make stupid margins on everything. Yes I understand it's been a while since you saw it, but in air conditioning usage time it was no time at all. And thanks very much for once again not doing what's right or granting a show of good faith to a potential customer when it could cause you to lose a fraction of the cost it cost me. I was very polite and pleading to the service manager and all he cared about was money. This incident has cost you the potential sale of 3 $70,000 trucks as well as my next truck. All because you can't look past your own greed. I'm glad a $300 cost to you was worth all future business. More

The best Everything I asked to be done was without any extras. Had warranty issue n oil called to see if t was covered before calling me. Work was done on time Everything I asked to be done was without any extras. Had warranty issue n oil called to see if t was covered before calling me. Work was done on time n everything works great! Great service, finally found a dealer who is great! More

Check engine light Service was awesome and service advisor, receptionist and shuttle driver were great. My concern is cost. Every time I go I find the cost too high!! I Service was awesome and service advisor, receptionist and shuttle driver were great. My concern is cost. Every time I go I find the cost too high!! I spent $1500 and no discount offered - not even my AMA discount!! I am sure if I had time to research, I could have found a place which would have done the same work under $1000! I am going to do that in future. More

Very helpful and great team being a paraplegic I needed a reliable vehicle with adaptive hand controls put in. The team at Capital Chrysler took care of everything to get this do being a paraplegic I needed a reliable vehicle with adaptive hand controls put in. The team at Capital Chrysler took care of everything to get this done and the finance and sales team exceeded my expectations in all meaning of the word. great team very receptive and would recommend to all who choose to buy one their great products. Again very appreciated. More

Prompt communicative friendly Drpped my Town and Country for an oil leak at the parking lot on Sunday. Got a call from Floyd (service coordinator) first thing Monday morning confir Drpped my Town and Country for an oil leak at the parking lot on Sunday. Got a call from Floyd (service coordinator) first thing Monday morning confirming the key drop and review of my concerns. The vehicle was returned to me on Tuesday with the fsult repaired covered by the dodge power train warranty. Highly recommend this dealership for.thier promptness and efficiency with a special mention of Floyd who kept me in the loop as to the actions taken. More

Scam artists On a last minute purchase over the phone I was clear I wanted to purchase a used vehicle and that was all. No warranties no extras. When the sales re On a last minute purchase over the phone I was clear I wanted to purchase a used vehicle and that was all. No warranties no extras. When the sales rep came with the bill of sale they had $1500 worth of extras from key fob replacement, tire and rim warranty and key fob replacment. I told the rep I declined these services as I did not see the value in them. I refused to sign the bill of sale until he added a clause that I had until the next Monday to decline the extras. I was satisfied with the offer and decided to sign. I declined the extras that day first over the phone and then via email. I was explained they wouldn’t reimburse me because it’s there policy to add those extras reguardless if they have concent or not. When I asked for this in writing they ghosted me. After 5 months of emails, phone calls and text messages I was fed up. I went into the dealership with all my correspondence and continued you ask for a reimbursement. They wrote me a letter saying they would repay most of the difference minus GST and interest. I recorded this confrontation where Jen London also admitted that it was this dealerships policy to force customers to purchase these warranties reguardless if they asked for them or not. This dealership is unprofessional unethical and overall a disgrace to all reputable dealerships. I was supposed to receive a message or phone call three days ago over this matter and believe I will be fighting for the next 5 months as well. Buyers beware More

Service Great job very friendly, quick service and very helpful. Staff was very helpfull with any questions I did have and set me up with a appointment Great job very friendly, quick service and very helpful. Staff was very helpfull with any questions I did have and set me up with a appointment More

Excellent service Customer service was excellent. Was greeted by cheerful staff. Technicians were great and knew their job. Very friendly and gave me a honest quote on Customer service was excellent. Was greeted by cheerful staff. Technicians were great and knew their job. Very friendly and gave me a honest quote on my future work that will be needed. More