Capital Chrysler Jeep Dodge Ram

Excellent Customer Service Great Customer Service! Exceeded our expectations and accommodated us although we came earlier than our appointment. Our new purchase was exactly wha Great Customer Service! Exceeded our expectations and accommodated us although we came earlier than our appointment. Our new purchase was exactly what we were looking for. More

Nice ride The best part of my purchase was the salesmen were not pushy, they gave me time to think over my purchase. I bought a used vehicle and they did a grea The best part of my purchase was the salesmen were not pushy, they gave me time to think over my purchase. I bought a used vehicle and they did a great job getting it ready for me. More

Worst Experience Possible Alright, I do not know really where to start... Management / Ownership are cowardice, and possibly the greasiest dealership in the city. It make Alright, I do not know really where to start... Management / Ownership are cowardice, and possibly the greasiest dealership in the city. It makes sense as to why they were recently rated the lowest performing store in the group, and why they had to fire everyone / start fresh. The story goes as this... I had purchased a Dodge Challenger, beautiful vehicle, and drove it off the lot... Only to get rear ended 3 blocks away from the store, causing 10k+ in damage to my brand new vehicle... Its okay I thought, I was given a Dealership Plate, with Dealership Insurance... (I had purchased the vehicle after 5pm, and my insurance broker was closed) The lady who rear ends me follows me to the police station, and we file our report. At the police station, the police officer so kindly informs me that I actually have 0 Insurance on the vehicle, and that he could fine me with driving with no insurance, why do you ask... Let me tell you, the insurance they gave me was expired - Thanks Guys... So, the police officer does not fine me, but he has a stern talk with me. I take my busted car back to the Capital, and inform them what had happened. The lady at the front desk then takes the form I had signed saying I was using a dealer plate, and rushes it to the tower where are these "managers" are - I put "managers" in quotations because they are not managers, they are cowards. I wait a few minutes and then follow into the room with her, where I see said "manager" trying to place the piece of paper in a shredder... He was like a kid caught with his hands in the cookie jar, and then back pedals trying to explain to me that I do not need the form. Long story short, is my vehicle is still not fixed, and they keep dodging the issuing. I had phoned them, and essentially the answer I got, actually not essentially but verbatim was "your car, your problem" Now, my car draws much attention to people everywhere I go, I also run restaurant groups and own a hotel. I get asked about my car I'd say on average 5 times a day if not more... the people always ask about my back bumper, and I so happily tell them the story, and every reason why NOT to shop at Capital. Every person I have dealt with in this situation, cowers away from the problem, and does not offer one bit of a solution, even any genuine help in general. I was never reached out by management, not even a salesmen, not even the lot boy. They keep trying to sweep the problem under rug. I will continue to steer business away from this dealership as long as my car is in the condition it is in. I have been treated EXTREMELY poorly, and they have the audacity to keep calling me for upsales / trade ins. Like I said, Ive been in the customer service / hospitality niche for many years and have served 100,000s of clients/customers. This approach of avoiding a problem, is not the proper solution. If I could rate my experience with these people -5 out of 10 stars I would. More

Customer service Friendly no non sense. Great to talk to. No hassle sales. . let me take the vehicle home . great attitude. Capital jeep is a nice atmosphere to be aro Friendly no non sense. Great to talk to. No hassle sales. . let me take the vehicle home . great attitude. Capital jeep is a nice atmosphere to be around! More

Sammy is wonderful. I went in for service, and ended up trading in my jeep for a brand new one. I had an excellent experience dealing with Sam, who was there for every q I went in for service, and ended up trading in my jeep for a brand new one. I had an excellent experience dealing with Sam, who was there for every question I had and every step that I took. I am very blessed with the amazing customer service and amazing team they had there to put me in my dream car. I 100% will recommend any and all of my friends to visit Capital as they were fantastic. More

Went in for service I went to capital for a service on my car. As I was waiting Dhiraj approached me very kindly and we started talking. I sat down with him and got to cr I went to capital for a service on my car. As I was waiting Dhiraj approached me very kindly and we started talking. I sat down with him and got to crunching some numbers and he helped me out big time. Everything I was looking for and needed he made sure to make it work for me. I walked out of there that day with a brand new truck and no more credit card debt. Needless to say I was very happy with the outcome. Thank you Dhiraj Batra! More

Great dodge Very happy with the staff and service I recieved. Didnt work the first time. But Mya never gave up. Air high 5 my friend. happy to come back again . Very happy with the staff and service I recieved. Didnt work the first time. But Mya never gave up. Air high 5 my friend. happy to come back again . More

JT IS GREAT I had a great experience and love my new vehicle. I bought new once before and was very upset at the whole process this time I felt resp I had a great experience and love my new vehicle. I bought new once before and was very upset at the whole process this time I felt respected and not taken advantage of. Everyone was so great and care about their clients More

Quick turnaround on alternator and belt replacement thanks to the dealership for getting me in quickly (Patrick) timely repair and communicate solutions effectively. Had alternator serpentine belt and a thanks to the dealership for getting me in quickly (Patrick) timely repair and communicate solutions effectively. Had alternator serpentine belt and additional brake work done all understood and on same page More

Good but waiting 6 hours was a bit too long Over all the treatment was good but the length of time was a bit longer than I expected but overall the deal was done for me Over all the treatment was good but the length of time was a bit longer than I expected but overall the deal was done for me More