Capital Chrysler Jeep Dodge Ram

Paul is great. Explains everything very well and is always willing to answer my questions. Explains everything very well and is always willing to answer my questions. More

The initial deal and service was great. It’s all the after service that wasn’t the greatest. Had to go back 4 times to finally get everything that was outstanding looked after. Had to drive It’s all the after service that wasn’t the greatest. Had to go back 4 times to finally get everything that was outstanding looked after. Had to drive down and n order to get in the faces of the sales guy and Manager. More

Service Advisor is friendly and helpful. He discussed all service has been done and need to be done. But only one suggestion atlease put some plastic or cover while doing service because it He discussed all service has been done and need to be done. But only one suggestion atlease put some plastic or cover while doing service because its dusty/dirty inside the car. More

During a courtesy check performed at a regular maintenance service it was noted that there was damage to part of the front axle shaft. Dealership was quick to get part and had me in for the repair maintenance service it was noted that there was damage to part of the front axle shaft. Dealership was quick to get part and had me in for the repairs within 1-2 days. Repair was completed on time and without any issues. Transportation to/from dealership while repairs were under way was quick and timely. Amazing communication, customer service, and turnaround. More

Service department is horrible, avoid at all costs. When I told them I was having starter issues, which I wanted them to look into and fix, and also wanted the battery swapped with one I had picked When I told them I was having starter issues, which I wanted them to look into and fix, and also wanted the battery swapped with one I had picked up from a different dealership, and an oil change. They upsold on a 40 point inspection, diff and transfer case oil change. Then proceeded to do the aforementioned, but not diagnose or repair the starter, which was the main reason it was in. They also charged me 1200$ to do this service. When I went to pick up my truck, I tried to start it in the parking lot, and it wouldn't start. I went back in to speak to the service manager, whom was rude and dismissive every time I spoke with him, both before and after service. He then went and got a mechanic and told me that the starter was not included in the 40 point inspection, and that they hadn't noticed anything wrong with it, then told me that I just had to smack it with a hammer any time I wanted to start the truck; Which, still has 60k km of warranty on it. The sales department attempted to make right the horrid actions of the service department, but was unable due to a lack of staff in the parts department and a shortage of available mechanics. The general manager offered no acceptable recourse or alternative actions to solve the situation, other than returning the following week to allow the service department to make repairs, which I am unable to accommodate. Absolutely unacceptable customer service, will not be returning to this dealer ever. More

The dealership was quick to get me in and quick to change my oil. It is a great way to get an oil change. my oil. It is a great way to get an oil change. More

They are in charge of reminding me that I must do my vehicle check-up fast service vehicle check-up fast service More

Appreciated the delivery that’s all. U connect not working properly, tires were not the ones pictured and no extended warranty offered. Should have stuck to Ford. Wouldn’t recommend this U connect not working properly, tires were not the ones pictured and no extended warranty offered. Should have stuck to Ford. Wouldn’t recommend this dealer More

Service staff very professional. They worked on solving air conditioning issues and appeared very knowledgeable They worked on solving air conditioning issues and appeared very knowledgeable More

Worst service ever. It took two hours to get an oil change when I was the second driver in line It took two hours to get an oil change when I was the second driver in line More