Capital Chrysler Jeep Dodge Ram

Capital Chrysler Jeep Dodge Ram responded

You are most welcome Debra, we are glad to read that you were happy with the service your received. I will be sure to make your advisor Paul aware of you post and we look forward to helping you again when it is needed. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Kyla, thank you for taking the time to post your service experience. I will be sure to make the Express Lane team aware that you were happy with the service you received and we'll get you that alignment check the next time we see you. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Leaving your review anonymous doesn't benefit either party. It doesn't make your review look credible and if there is something that we did wrong it doesn't give us the opportunity to either correct it or improve from it. You also haven't spoken with a manager because we don't have a manager named Sammy. My offer still stands, if you would like me to look into it for you please email me your contact information. Geoff Haw Fixed Operations Manager

printer.clunky-02@icloud.com responded

Hello Geoff, The only thing that is not credible is the way your business is run. A ex employee of yours gave me incorrect information about a car for me to buy it and now that employee no longer works there so according to your staff there is nothing that can be done. I have given this company months to resolve my issues and spoke with many of your staff and got no where, except run arounds. Also with this company’s smart xxx responses saying I haven’t spoken to any manager… it looks like I was given a fake name because I definitely did speak with a Sammy who likes to call customers “bro”which is completely unprofessional. Sammy’s phone number is +1 (587) 926-1141.

Capital Chrysler Jeep Dodge Ram responded

Hello Wayne, I understand that our service manager Clint Thompson has already spoke with you. Thank you for the feedback and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to post your review Terry and thank you for choosing Capital, both are appreciated. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

So glad you enjoyed your purchasing environment and that Sam took such good care of you. Thank you for taking the time to post your experience and thank you for choosing Capital, both are very much appreciated. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Amandeep, the only customer that I could find with your fist name, that owns a 2017 Jeep, and has dealt with Patrick recently was Amandeep Aulakh but if this is you I am at a loss as to why you gave us the review you did. You dropped off and picked up your vehicle the same day. The only thing you had to wait for was your 3rd party warranty company to let us know if they would cover the main concern you came in for. If you are upset that the company said the repair wasn't covered this had nothing to do with Capital or your advisor. Patrick went out of his way to get all the information to your warranty provider and it was their decision alone that determined your repair wasn't covered. If there is something else that happened that I am unaware of please email me your detailed concerns along with your contact information to ghaw@capitaljeep.com and I will do my best address them for you. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Zach, once again what you are saying is untrue. The ECM can't say otherwise because if codes were deleted at some point there is no way to see that, not even at the dealership level. Also nothing like that is noted in our service paperwork. We did do a recall that required a BCM software update (body control module) but that's not related to where faulty transmission codes are stored and wouldn't effect them. It also wouldn't make sense for our technician to do such a thing, they only make money if they are repairing something. They want to have damaged or faulty components to call on used vehicle inspections in the hopes that sales will keep the vehicle and authorize the repair. This would mean more work for them and ultimately more money in their pocket. Like I said earlier, I sympathize with the position you are in but we have done nothing wrong. Geoff Haw Fixed Operations Manager

Zach Thomas responded

It absolutely makes me cringe when people take one statement out of an entire write up, and run with it. Yes, there was codes. As it stated on there service paperwork, and when I picked up the truck. There was none. You don’t have to have much of a brain, to understand the codes had been at some point in the possession of your dealership been deleted. Please send me your district managers phone number please. Buyer beware. Beware of the expenses you will endure by buying from this dealership. Beware they will say and do anything to get you to buy a vehicle, and do absolutely nothing if it breaks down the next day. Beware of Danny Setera, he will chase you down the road yelling at you. Beware of Mr. Geoff Haw, the number one “untrue” Typer, and will ignore every other part of your review. Beware they don’t hold themselves accountable to sell “certified” vehicles, it’s false advertisement. Beware of the $299 finance fee, the $599 dealership fee, the $129 tire fee, the 5% extra payment fees that they suddenly drop when you ask why the payments are higher than they should be. Beware of everything about this dealership. It’s absolutely appalling. The only way I got my new engine UNDER WARRANTY in my 2014 Jeep Wrangler, back in 2015, at this dealership. Was by contacting Chrysler head office In the United States, and having them deal with your district manager. Never again will we be doing business with this dealership. Nor should anyone else.

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to post the experiences that you have had at Capital and thank you for the business over the years, both are genuinely appreciated. After reading your feedback we couldn't be more proud of our team. We look forward to helping you again in the future. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

So happy to read that your service experience met your expectations. Thank you for taking the time to post your review and thank you for choosing Capital, both are greatly appreciated. Geoff Haw Fixed Operations Manager