Capital Chrysler Jeep Dodge Ram

Capital Chrysler Jeep Dodge Ram responded

Hello Bill, thank you for taking the time to post your review. My disappointment is that your truck wasn't washed also. I do have a wash person and my advisors have been instructed to ask each customer if they would like their vehicle washed. I am glad you were happy with the service you received and I will have Patrick reach out to you to see if we can arrange something for the wash. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

I makes us proud to read reviews like yours. Thank you for taking the time to post it and I am glad to read that Sanyda and the Capital team gave you such a great sales experience. Enjoy your vehicle and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

I am so happy to read about your service experience Rene. Basem and the rest of our Parts and Service team are very proud of the service they provide so they will enjoy reading your review when I pass it onto them. Thank you for taking the time to post it and thank you for choosing Capital, both are appreciated. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

I'm happy to read that Capital's service department was able to earn a repeat customer. Thank you for taking the time to post your service experience and thank you for choosing Capital, both are greatly appreciated. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for your review Elaine. Nick is our shop foreman and we know him as a corner stone of this department but it is always nice to read feedback like this from our customers. Thank your for taking the time to post it and thank you for choosing Capital, both are appreciated. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Taylor From what I understand, you brought your vehicle in to check for an oil leak. When the source of the leak was detected we didn't have time to complete the 2 hour job that day so we put you in a loaner. A bit of miscommunication then occurred because Floyd was under the understanding that the leak was primary concern and did not get the tech to perform an oil change. When you came in and realized that an oil change wasn't done, Floyd added on the oil change and left you in the loaner while the service was completed. I apologize that the oil change and oil leak repair weren't done at the same time and I hope the loaner vehicle was of assistance. We aren't perfect but from the explanation I was give I feel that Floyd did try to accommodate you to the best of his ability. If you feel different of would like to discuss this further please contact Clint Thompson, Capital's service manager and he would be happy to talk with you. 780-434-5624. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Sony, you are leaving a review for Kulwinder Sidhu. Please know that Ford corporation has their own financing so they can play by different rules. I am sorry that every bank option we had available to us was not willing to be his lender and I am glad that he was able to get into a vehicle. Thank you for trying Capital. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

So glad you enjoyed the service you received Floyd and the rest of the team on your last visit Maire. Thank you for taking the time to post your experience and thank you for choosing Capital, both are greatly appreciated. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Kulwinder Sidhu, After listening to everything your salesperson Dhiraj, the finance department, and even our GM Husny did to try and get you financed I am not sure why they deserve to get a 1 star. They all went above and beyond to make a deal happen for you. Unfortunately Chrysler doesn't have its own financing so we have to get approval through banks and other lenders. If the lenders say no, nothing can be done to change that. They tried all available companies with multiple different co-signers and still couldn't get an approval. I am glad you eventually were able to get financed and into a vehicle but it was not because of lack of effort that you were unable to purchase your vehicle from Capital. I hope you enjoy your new vehicle and thank you for trying to do business with us. Geoff Haw Fixed Operations Manager

Kulwinder responded

Ramlal deserve one star because he wasted our time. He told us many time wait for 15 minutes for response and we waited almost hour and no one cares about it. Even we have to go back to the office for recheck the response. Sometimes ramlal was there sometime he is not. We even didn’t had anything that day. We will not recommend to anyone to visiting to you guys.

Capital Chrysler Jeep Dodge Ram responded

Hello Ram18, I took a while to respond to you because our service manager has been trying to figure out who you were and how to contact you so we could either come to a resolution or have more details in order to improve our process. We think we have figured out who you are and if we did Clint has left a voice mail for you to call back. Your vehicle makes it tough to do an oil change on. The oil filter must be tilted to get it out which does cause oil spillage but until now we have been successful cleaning up the residual oil after the change. After your review we have gone on line and found a cap that can be screwed onto the filter that prevents the oil from spilling out so even before we have had a chance to talk, your feed back has helped us moving forward. Please get back to Clint if you have the time as we are still interested in talking and thank you for your help. Geoff Haw Fixed Operations Manager