Back

Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.2
1,440 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

Directions

By Type

1,440 Reviews of Capital Chrysler Jeep Dodge Ram

February 21, 2022

Best dealership in Edmonton. I do not buy cars anywhere else. This is the only place to shop! More

by jgconstan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Ramlal
Feb 22, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for posting your review of Capital and the experience you have had purchasing vehicles from us. We appreciate the feedback and want to thank you for continuing to choose Capital over the years. Geoff Haw Fixed Operations Manager

February 18, 2022

Good service this time around! Service advisor did not pitch a whole bunch of unnecessary service suggestions which typically makes the interrogation process of hit em with all ki More

by Jared
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dhiraj Batra
Feb 21, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for your review Jared and thank you for choosing Capital, both are appreciated. Geoff Haw Fixed Operations Manager

February 17, 2022

Very pleased with my experience at Capital Dodge south Edmonton. Never been there before. And from now on will be the place I go for all my services and anything else I may need. More

by darrellcallan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick El-Hayek
Feb 18, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Hello Darrell, we appreciate you taking the time to post your service experience. I will make sure your advisor Patrick is aware of how happy you were with your visit. Thank you for choosing Capital and we look forward to seeing you again. Geoff Haw Fixed Operations Manager

February 10, 2022

Special thanks to Patrick El-hay who was.very helpful in getting our truck serviced after both batteries froze.and the unfortunate accident. while in the shop.. The truck runs like new and we are very hap More

by g Wharton@telus. net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick El-Hayek
Feb 11, 2022 -

Capital Chrysler Jeep Dodge Ram responded

I am very happy that you took the time to post your service experience. We're not perfect but when mistakes happen we own up to them and do our best to make things right. I will make sure Patrick and the rest of the team are aware of your review, thank you for choosing Capital. Geoff Haw Fixed Operations Manager

January 27, 2022

Be prepared to pay 1000$ just for administrative fees on top of your purchase price More

by Kay.cee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rami rahal
Jan 28, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Hello Kay.cee, if you could provide me the name used on your bill of sale I can look into your concern. What I can tell you without seeing your bill of sale is that our doc fee or administration fee is $599 which is in line with most dealerships unless you are confusing us with Go Auto stores which are $1000. Please email me at ghaw@capitaljeep.com if you would like me to look into this for you. Geoff Haw Fixed Operations Manager

January 26, 2022

The staff are courteous and friendly. Work is completed in a timely manner. The shuttle driver (Roy) very nice and is friendly. More

by shark64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catherine Steeves, Patrick El-Hayek
Jan 26, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for posting your service experience and thank you for choosing Capital, both are greatly appreciated. Geoff Haw Fixed Operations Manager

January 21, 2022

Was very helpful and got repairs done in a timely manner , also accommodated us with a loaner vehicle More

by Leblancgreg36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick El-Hayek
Jan 24, 2022 -

Capital Chrysler Jeep Dodge Ram responded

So glad to read how well we were able to help you Greg. Thank you for posting your service experience and thank you for choosing Capital, both are genuinely appreciated. Geoff Haw Fixed Operations Manager

January 20, 2022

Dalen,Alex, and Ruby are the bomb. I am always treated great when I call or go to the dealership. They go the extra mile for their customers. More

by Brandy W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Twin, Dalen Caise and Ruby, Paul El-Hayek
Jan 21, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Hello Brandy, so glad we bombed in a good way. Thank you for posting your experience's at Capital and thank you for continuing to choose us, both are very much appreciated. Geoff Haw Fixed Operations Manager

January 19, 2022

Does not respond to Emails that require Acknowledgement. Not impressed with how managers say “ Contact me with your problems or concerns” and then don’t reply. More

by Tired of this Bullsh*t
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nazzal Koya Director of Sales
Jan 20, 2022 -

Capital Chrysler Jeep Dodge Ram responded

We use reviews to either validate a job well done or improve where necessary, I can't do either with this. If you would like to email me your contact information so I can pull up your history along with your concerns to ghaw@capitaljeep.com I will do my best to address them. Geoff Haw Fixed Operations Manager

January 18, 2022

The service was straight forward, however they tried to pull a typical greasy move by recommending service I had just recently had done elsewhere. the tech said there were certain items that were in need More

by grickbeaver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick El-Hayek
Jan 19, 2022 -

Capital Chrysler Jeep Dodge Ram responded

Hello Grick, I have had some time to look into your concern and talk with both the technician and advisor. Though it may seem greasy to you that was not what happened nor would we tolerate that. With this being the first time your vehicle was at Capital we have no idea what services may have been already performed. Some of your recommendations were based on time and mileage so if you have previously performed those services great, we informed you and they don't need to be done. The two services we recommended based on inspection were the leaking shock absorbers and the 4x4 service as the fluids appeared to be dirty. I hope this clears up some of your concerns but if not or you would like to discuss this further please contact Clint Thompson, Capital's service manager, and he will do his best to answer any questions you may have. Geoff Haw Fixed Operations Manager

Jan 20, 2022 -

grickbeaver responded

When i pay money for a inspection, my expectation is that the technician will actually check the items, rather than just recommend everything that could be changed at the given odometer reading. I dont think its a unreasonable expectation to have given that, again i am PAYING to have the vehicle checked. if i wanted a list of things due at the current odometer reading, i could check my service manual for free.

...
36
...