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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

3.9
1,231 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,231 Reviews of Capital Chrysler Jeep Dodge Ram

September 30, 2020

There were some communication errors where things were not clear about what was being done on my vehicle, where things didn’t match up to what was said and what was on the work order. Clearly there is a d More

by KDalke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul El-Hayek
Oct 02, 2020 -

Capital Chrysler Jeep Dodge Ram responded

Hello Krista. I apologize if there was any miscommunication in regards to the repairs being performed on your vehicle. I believe the advisor was doing his best to describe the needed repairs and was attempting to assist by combining some services and advising which repairs were priority and what could wait until a future visit. The repair you had to have done twice was due to a faulty part and we did our best to have it repaired quickly and with as little inconvenience to you as possible. We stand behind the quality of our work and provide a warranty on all repairs completed on your vehicle. If you need any further information or if I can help in any way please feel free to contact me. Clint Thompson, Service Manager

September 26, 2020

Took Caliber in for a code read. Charged me $173. They also charged $25 shop fees. Jordan said “it’s the law to charge 15% shop fees. More

by dcooper8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul El-Hayek
Sep 28, 2020 -

Capital Chrysler Jeep Dodge Ram responded

Hello Mr. Cooper, you were told the charge up front before any work was done to your vehicle. If you knew the price up front I am not sure why the charges appear to have surprised you? If you still have any concerns and you wish to discuss them please reach out to our service manager, Clint Thompson. Geoff Haw Fixed Operations Manager

September 19, 2020

Buying a vehicle from Ozzy was an exceptional experience! He is the nicest sales person I’ve ever met. Thank you Ozzy for going over and beyond !!! More

by Fs.jooste
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ozzy
Sep 21, 2020 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for your review and for choosing Capital, both are greatly appreciated. I will be sure to pass on your feedback to Ozzy and the rest of the team at Capital. Enjoy your new purchase. Geoff Haw Fixed Operations Manager

September 16, 2020

Best dealership ever! I don’t know what to expect but they have went above and beyond for their clients. Fast and Efficient service! Tony Surtida, the Sales and Finance dept were the best! More

by batulao23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Surtida
Sep 17, 2020 -

Capital Chrysler Jeep Dodge Ram responded

So happy to hear your sales experience was fantastic but it comes with no surprise when you are dealing with Tony. I will pass your feedback onto the team at Capital. Thank you for the review and thank you for choosing Capital, both are appreciated.

September 01, 2020

The service was amazing and quick. I greatly appreciate the detailed explanation of the results. Nice/clean waiting area. My service advisor Basem was extremely helpful with helping getting my vehicle in s More

by Greig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Basem El-Hayek
Sep 02, 2020 -

Capital Chrysler Jeep Dodge Ram responded

So happy to read about your service experience as well as being happy that you took the time to post it. I will be sure to pass your review onto Basem and the rest of the service team. Thank you for choosing Capital and we look forward for the opportunity to help you again in the future. Geoff Haw Fixed Operations Manager

August 27, 2020

Al Dewan is the salesman you all want. He’s extremely knowledgeable, friendly and what everyone is looking for...not pushy! If you’re looking for a truck, ask for Al. Kevin S. More

by Rebel like me!
Recommend Dealer
Yes
Employees Worked With
Al Dewan
Aug 28, 2020 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your sales experience Kevin. I will make sure Al is aware of your review and we look forward to seeing you in the future. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

August 24, 2020

Reggie and Alex are absolutely amazing! I honestly have hated dealing with dealerships and these two have changed my mind, definitely suggest these two to deal with and this fabulous company!!!! More

by steph.seavers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex, Reggie
Aug 24, 2020 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for sharing your sales experience Stephanie and letting us know how great Reggie and Alex were in taking care of you. I will pass your review onto both of them and the rest of the team at Capital. Enjoy your new purchase and we look forward to seeing you again. Geoff Haw Fixed Operations Manager

August 20, 2020

Floyd was very helpful and took care of all my small side concerns like updating the navigation and it was quick, too. The cars ready for the next 100,000 k of adventures. More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Floyd King
Aug 24, 2020 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your service experience Lisa. It makes me happy to hear that Floyd took good care of you. We look forward to seeing you after your next 100,000 k of adventures and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

August 09, 2020

Quite pleased with the service I received; the financing department got me a deal with low interest Mariya helped with the whole process and was kind More

by Jonathan
Recommend Dealer
Yes
Employees Worked With
Mariya
Aug 10, 2020 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for the review Jonathan and thank you for choosing Capital, both are appreciated. Enjoy your new purchase. Geoff Haw Fixed Operations Manager

August 09, 2020

Feom the second i walked in the door i knew i was abouy to be screwed. First they tell me that my new truck will only cost me 2$ more than what i was paying on a 96 month term..then it ended up being about More

by Owenthompson
Recommend Dealer
No
Employees Worked With
mya , Jeremy Hamilton
Sep 30, 2020 -

Capital Chrysler Jeep Dodge Ram responded

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