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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.3
1,555 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,555 Reviews of Capital Chrysler Jeep Dodge Ram

August 02, 2024

My 2003 dodge ram van 3500 was towed to this dealership on sunday June 30th and I was told about the ciber attack and they could not do much for now. Thaks to there doagnostic I was able to order my own pa More

by ouellj2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick El-Hayek
Aug 06, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for sharing your service experience and thank you for your understanding during our computer outage. I am happy to read that your van is repaired and back on the road, and I will be sure to pass along your thanks to Nathan. Geoff Haw Fixed Operations Manager

July 31, 2024

Al was great my vehicle was delivered with the engine light on but Al says it will be taken care of More

by shelleyromanski
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Al
Aug 01, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Shelly, thank you so much for sharing the sales experience you had with AL and thank you for choosing Capital, both are greatly appreciated. Al is a man of his word so I am sure he has already started the process of getting your engine light taken care of, I will be sure to make Al aware how pleased you are with his care and attention. Geoff Haw Fixed Operations Manager

Aug 01, 2024 -

shelleyromanski responded

I’m pleased with everything I’m waiting to get a call from Randy for me to come in and get it fixed, I wasn’t sure how to fill out the thing they sent me I thought 1 star ment the best I feel bad but overall it was a good learning experience I’ve never bought anything like this from Alberta I’ll feel better when I get the other set of keys and my $2000 and can drive with my engine light off as for Al he’s a great person and was always there to help me ❤️

July 31, 2024

My 5 star review is for the service department not the sales side. I’ve always had exceptional service when bringing my vehicle in for maintenance and repairs. My warranty is expired and I still go there More

by SeanJeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint Thompson, Basem El-Hayek
Aug 01, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Sean, so happy to read that our service team has earned your trust and your business. Thank you for sharing and thank you for choosing Capital for your vehicle needs, both are genuinely appreciated. Geoff Haw Fixed Operations Manager

July 31, 2024

Service not good. Charged for 2 months old truck. Not impressed. We bought 2 brand new trucks from them but not satisfied with their service. Salesman was amazing thou More

by csgill87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick El-Hayek
Aug 01, 2024 -

Capital Chrysler Jeep Dodge Ram responded

We use all reviews to either validate a job well done or to make improvements when needed. Unfortunately I can't do either one without a name that allows me to look into the particulars. If this is a valid review please email me you first and last name that was used when you were dealing with us, your contact information, and any details you could share with me as to why we didn't meet your expectations, and I will look into your concerns. My email address is ghaw@capitaljeep.com. Geoff Haw Fixed Operations Manager

July 25, 2024

They do not care about you, they only care about profiting as much as possible, even if screwing you over is what it takes. I bought a used car at this dealership, and I will never buy from here aga More

by Torrance
Trade-in Experience
Finance Experience
Recommend Dealer
No
Employees Worked With
James Rolfe, Tyler Pardy, Will Mena, Rhys Klementovich, Nick Hawkeye, Dave Desaulniers, Sean Macdonald, Ray Cowan, Kasey Arnold
Jul 25, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Ryan, if you truly had to get your vehicle detailed again we apologize, please bring in your bill and we will refund you up to $200. As far as the check engine light goes, your AMVIC inspection shows multiple things wrong with your vehicle that were never fixed. Fixing these would have increased the cost of the vehicle. You were made aware of these repair recommendations as not only did you sign the inspection form with this information on it, you also signed an "as is" waiver form saying that you opted to purchase the vehicle without the recommended repairs being done. I am sorry if you didn't remember this from your May purchase, but I do hope you are enjoying your vehicle. Geoff Haw Fixed Operations Manager

July 25, 2024

I used this dealership for a recall issue and was very impressed with the service and the staff in general. Melissa Gamblin was very professional and helpful. I also really appreciated the ladies at the More

by neili
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gamblin
Jul 25, 2024 -

Capital Chrysler Jeep Dodge Ram responded

We appreciate you taking the time to share your service experience with us and your recommendation. I will be sure to make Melissa, Jordyn, and Michelle aware of your post and how impressed you were with their customer care. Thank you for choosing Capital and we hope you think of us again if you need help in the future. Geoff Haw Fixed Operations Manager

July 24, 2024

The staff was very helpful and knowledgeable. Will definitely recommend this dealership to friends and family More

by pausch1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dhiraj Batra, Patrick El-Hayek
Jul 25, 2024 -

Capital Chrysler Jeep Dodge Ram responded

We are happy that you are happy. Thank you for sharing your experience and thank you for choosing Capital, both are greatly appreciated. Geoff Haw Fixed Operations Manager

July 24, 2024

Was there today for service on my diesel truck. Quick and prompt service for oil and fuel filters. They checked everything out and sent me on my way. Great service. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Jul 25, 2024 -

Capital Chrysler Jeep Dodge Ram responded

So happy to read how well Paul and the team took care of you Jack. Thank you for sharing and thank you for choosing Capital for your vehicle needs, both are truly appreciated. Geoff Haw Fixed Operations Manager

Aug 01, 2024 -

Jack responded

Thank you for the great service and taking the time to send reminders when service is due. Much appreciated.

July 24, 2024

Stephan was a great salesman, he answered all my questions and helped me get the truck I wanted at a great price! Thankyou Capital Chrysler for the service!! Would highly recommend checking them out More

by Tgadd68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephan
Jul 25, 2024 -

Capital Chrysler Jeep Dodge Ram responded

So glad your sales experience went so good for you. Thank you for sharing and thank you for choosing Capital. both are very much appreciated. I hope you are enjoying your truck. Geoff Haw Fixed Operations Manager

July 22, 2024

Great service and quick turnaround on a 2020 Ram 3500 recently brought in for service. More

by lpenner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basem El-Hayek
Jul 23, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for sharing your service experience with us and thank you for choosing Capital for your vehicle needs, both are truly appreciated. I will be sure to make Basem and the team aware of your post and we hope to be able to help you again in the future. Geoff Haw Fixed Operations Manager

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