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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.3
1,572 Reviews
Call Dealership (780) 435-4711
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1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,572 Reviews of Capital Chrysler Jeep Dodge Ram

February 22, 2025

The service was quick and they did a bit extra for me. The drive was worth it More

by kathymetzger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Rolfe, Paul H, Patrick H, Cherie Singleton, Dave Desaulniers, Jim Lee, Sean Macdonald, Kasey Arnold, Bill H
Report | Print
February 21, 2025

Dealership took the time to look after my issue and fix the problem. Very friendly and knowledgeable staff. More

by Marvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen, Patrick H
Report | Print
February 20, 2025

This dealership provided excellent service the second time. I now have purchased two vehicles from them and both experiences have been 10/10 for customer service, care, price and delivery. More

by Leeanne Gonzalez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hovan Mustafa, Ruby Bhinder
Report | Print
Feb 20, 2025 -

Capital Chrysler Jeep Dodge Ram responded

We're delighted to share that Leeanne Gonzalez has now purchased two vehicles from us, and both experiences were exceptional! Leeanne rated her experiences 10/10 for customer service, care, price, and delivery, highlighting our commitment to consistent excellence. We appreciate your loyalty, Leeanne! -- Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

February 19, 2025

My service advisor was very professional, friendly, knowledgeable and personable. The dealership was very clean More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul H
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Phil, thank you for taking the time to share your experience! We're so glad that Paul was able to provide you with professional and friendly service. We appreciate your business and hope to see you again soon. Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

February 19, 2025

They made the impossible happen! I’m very satisfied with my vehicle it’s good More

by matt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dhiraj Batra, Mario Liberona
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Matt, we love a challenge! We're so glad we could make the 'impossible' a reality for you. Dhiraj and the team are dedicated to going the extra mile. Thank you for your satisfaction! Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

February 14, 2025

I've purchased three cars through this dealership and used their service team for four. Even though this dealership is over 30km from my home, I continue to use them because I've always been happy with More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint Thompson, Paul H, Patrick H
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Chris, we're delighted to hear your positive feedback on our customer service and workmanship! We understand you travel over 30km to see us, and we appreciate your trust in our team. We look forward to serving you again in the future. Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

February 14, 2025

Won’t be going back to this dealership, will be using another for any further work or sales. More

by patriciarichter63
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Yadi Abrha, Ashley Stinson
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Patricia, I understand your frustration with the windshield repair scheduling issue, especially since it arose shortly after you purchased your pre-owned Jeep from Yadi. I also realize it's less than ideal that Yadi is no longer with us, which makes things a bit more complicated. I'm truly sorry for the added stress this has caused. I also understand you took your Jeep to another Jeep dealership and they recommended some additional repairs. While we can't directly verify those additional repairs, I do want to address the issue of the second key. Yadi did try his best to contact the previous owner about a spare key, but unfortunately, we weren't able to obtain one. It's a common situation with trade-in vehicles, and sadly, we don't always have control over whether or not a second key is available. I know this isn't the ideal solution, and I apologize for any inconvenience this may cause. Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

February 13, 2025

Very good customer service the service and the sale department keep up the good work 👍 More

by awaleh_a
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rolfe, Tyler Pardy, Paul H, Yadi Abrha, Husny Ismael, Ruby Bhinder
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Awaleh, thank you for the positive review! We're glad you experienced excellent customer service from James and Tyler. We'll definitely keep up the good work! We appreciate your support. Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

February 12, 2025

Shout out to their customer service/frontdesk. An older lady I supposed (sorry) very accommodating. Same goes to Patrick and Bill. I hope all employees that deal with customers are like you guys. More

by Charrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick H
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Charrie, thank you for your review! We're pleased to hear you experienced excellent customer service from our front desk team, Patrick, and Bill. We agree that all employees who interact with customers should strive for this level of service, and we'll continue to uphold those standards. We appreciate your feedback! - Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

February 11, 2025

Customer service has really taken a backseat here over the last two years. It all seems to be about upselling when you bring in your car for service work. More

by Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul H
Report | Print
Feb 19, 2025 -

Capital Chrysler Jeep Dodge Ram responded

Anderson, we sincerely apologize that you feel our customer service has declined and that our focus is on upselling. We value your feedback and understand your frustration. We strive to provide transparent and helpful service recommendations, and we regret if this has been perceived as pressure. Our goal is to ensure your vehicle's safety and longevity, and we always respect your decision regarding any recommended work. We are actively working to improve our customer service and would appreciate the opportunity to discuss your concerns further. Please contact us directly at so we can address your specific experience. - Daniel Mitchell, Internet Sales & Marketing Manager Capital Jeep

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