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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.1
1,441 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,441 Reviews of Capital Chrysler Jeep Dodge Ram

August 27, 2024

The customer service was amazing for the purchase of our vehicles! Wahid, Ruby and the team were amazing to us More

by Cole plamondon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wahid, Ruby, and sales manager
Aug 27, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Cole, we hope you are enjoying your newly purchased Durango and 3500, and we wanted to say how much we appreciate you taking the time to share your sales experience with us. Thank you for choosing Capital and I will be sure to make the team aware of your post. Geoff Haw Fixed Operations Manager

August 27, 2024

I would not recommend this dealer for service - I took my company truck in for service told them it would not start and it was left running outside…. They without permission (it was not signed in yet) drove More

by Salty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Rolfe, Tyler Pardy, Will Mena, Catherine Steeves, Cherie Singleton, Lisa Macrae, Rhys Klementovich, Jim Lee, Sean Macdonald, Floyd King
Aug 28, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Salty, this does not sound like us, and I have checked with all the advisors, including our fleet manager, and no one recognizes this scenario. I have no way to verify your post as you have obviously not used your real name. If this is a valid review, I would like to look into this and get in touch with you to discuss in further detail. Please email me the name used when you were in here, along with your contact information and I will address your concerns for you. My email is ghaw@capitaljeep.com. If you have errored and you were not dealing with Capital, I kindly ask you to remove your review. Thank you in advance. Geoff Haw Fixed Operations Manager

Aug 29, 2024 -

Salty responded

So are you thinking I didn’t know where I went? deny and gas light the claim? I want to be anonymous… When I provide you with the hand written invoice for $687.00 from 6/27/24 what’s your response to bury this complaint- free car wash? Free Oil change? How about check your staff and acknowledge I had poor service and apologize. Statement’s where made that were not kept - liberties were taken with a clients vehicle without permission- unappreciated jokes about extra costs on a customer that was having a hard time with one of your products were made that were not appreciated. Own it. Unpleased Client Dodge Ram User

August 27, 2024

Needed to take my Jeep Wrangler in for Maintenance. Patrick was excellent to deal with. Should have gone to this dealership from the very beginning, would have saved time as Patrick quickly knew how to More

by W.T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick El-Hayek
Aug 27, 2024 -

Capital Chrysler Jeep Dodge Ram responded

So happy your happy W.T. I will be sure to make Patrick and the team aware of how pleased you were with the customer service you received. Thank you for trying us and we look forward to helping you again in the future. Geoff Haw Fixed Operations Manager

August 24, 2024

My oil change today went really well. The team member at the service desk was very nice and helpful. The guys who changed my oil were awesome. I just wish the phones were answered in th More

by roadtoad26
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Did not get the names
Aug 26, 2024 -

Capital Chrysler Jeep Dodge Ram responded

I am happy that our team provided you with great service, and I am truly sorry about the phones not being answered. This is not typical, we have been without a working phone system since Friday, August 16th, and it has greatly impacted our business. Our IT team has been working on a fix and we have been trying to deal with the situation the best we can. If you don't mind me asking, if you got through to leave a message do you recall the name on the voicemail message so I can try to determine what happened in your case. Thank you for choosing Capital, and we will be better when your vehicle needs our help in the future. Geoff Haw Fixed Operations Manager

August 22, 2024

Friendly, kind and very helpful people. Helpful with all my needs and questions. Very respectful crew. And I have let other people know that I recommend this dealership to people More

by tladue65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Can't remember
Aug 23, 2024 -

Capital Chrysler Jeep Dodge Ram responded

We appreciate your business and your recommendations, and we are happy that you shared your experiences with us. Thank you for continuing to choose Capital for your vehicle needs. Geoff Haw Fixed Operations Manager

August 19, 2024

The staff was very courteous, polite and helpful. They took me in early and got my vehicle back to me in 1/4 of the time they originally planned More

by bsmillwrighting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Arnold
Aug 20, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for sharing your service experience with us and thank you for choosing Capital for your vehicle needs, both are genuinely appreciated. Geoff Haw Fixed Operations Manager

August 17, 2024

Great service. Knowledgeable and courteous staff members. I have only used service department, so can’t speak about sales department, but the sales people are also More

by Bruno H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek, Dhiraj Batra, Patrick El-Hayek
Aug 19, 2024 -

Capital Chrysler Jeep Dodge Ram responded

Hello Bruno, I'm happy to read that you are happy with our service department team and the customer care you receive. I am also happy to read that the sales team are pleasant to chat with while you wait. Thank you for sharing and thank you for choosing Capital for your vehicle needs, both are greatly appreciated. Geoff Haw Fixed Operations Manager

August 16, 2024

Great service, fast, and friendly. They sped through my service appointment with plenty of time to get to my next appointment. Very happy with them. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Arnold
Aug 19, 2024 -

Capital Chrysler Jeep Dodge Ram responded

We're happy that you're happy Matt. Thank you for sharing your service experience and thank you for choosing Capital, both are truly appreciated. Geoff Haw Fixed Operations Manager

August 15, 2024

Efficient and on time, always calls to update on the vehicle and staff is sweet More

by Kdube
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa gamblin
Aug 16, 2024 -

Capital Chrysler Jeep Dodge Ram responded

We appreciate you taking the time to share your service experience with us. I will be sure to make the team aware of your review and we hope we can help you again in the future. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

August 13, 2024

What can I say, great service, great work and great people. Service is second to none More

by Joedrover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Aug 14, 2024 -

Capital Chrysler Jeep Dodge Ram responded

We appreciate you taking the time to share your service experiences with us Joe. I will be sure to make your advisor Paul and the rest of the team aware of your post and we look forward to the next time we can help you. Thank you for continuing to choose Captial for your vehicle needs. Geoff Haw Fixed Operations Manager

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