Cam Clark Ford Richmond

Edge 2016 airbag recall & 1st service I booked the car in about 2 weeks in advance to get the airbag recall rectified and a rubbing noise coming from the rear of the car periodically which I booked the car in about 2 weeks in advance to get the airbag recall rectified and a rubbing noise coming from the rear of the car periodically which I explained to the service center. The rectification & repair took 3 days as a new part had to be ordered in. The rubbing noise was a rear axle rubber seal / boot which was fixed under warranty as the vehicle has only done 10,000 km's . I had to ask allot of questions with regards to the repairs as no info was forth coming !! Also a dealership should be able to supply a courtesy vehicle while your car is being repaired instead of being sent next door to Enterprise to hire a vehicle at a discounted rate. If so Ford should pickup the cost on the hire car. More

Service on my vehicle I can always count on amazing service at Cam Clark Ford for my Ford Escape. Their quality of work and service is amazing. Kudos to Akesh at the servic I can always count on amazing service at Cam Clark Ford for my Ford Escape. Their quality of work and service is amazing. Kudos to Akesh at the service department. He is personable, professional and makes me feel like he cares about about my car and that I am well treated. More

Superior Service Employee, and an asset to Cam Clark I was recently went in to Cam Clark with a Door Ajar switch issue that almost ended my vacation last minute. It happened just prior to my booked vacat I was recently went in to Cam Clark with a Door Ajar switch issue that almost ended my vacation last minute. It happened just prior to my booked vacation, and I was in a bind since I needed a vehicle for the trip. Akesh Maken took care of my needs, supported me with a replacement vehicle in order to meet my scheduled vacation time, and me and the Family could not have been happier. Akesh saved our vacation time, and we are greatly appreciative of his high level of service & professionalism on how he conducted business. This is why I remain a Ford Customer, because they have employees who care about the Customer. I also want to extend a Big Thanks to Elic Lal, as he supported Akesh on the service and approvals needed to make this happen. Thanks Akesh, and thank you Elic. More

regular service My experience has been really good, people are courteous, and I have explained the work done on the car, I get a remainder to get my maintenance. My experience has been really good, people are courteous, and I have explained the work done on the car, I get a remainder to get my maintenance. Adriana More

Great place to business with Always have very good experience with their service. Glad I bought my car here and have it service here. Service has been very prompt and consistent. Always have very good experience with their service. Glad I bought my car here and have it service here. Service has been very prompt and consistent. More

Excelent Cory and the service department was very professional and Knowledgeable. Vehicle was fixed to my satisfaction and in a prompt manner.. Great work al Cory and the service department was very professional and Knowledgeable. Vehicle was fixed to my satisfaction and in a prompt manner.. Great work all around! More

Professional and Knowledgeable. Togan was very thoughal in explaining all aspects of the purchase, service, maintenance, and warranty. He was personable and genuine in the way he dea Togan was very thoughal in explaining all aspects of the purchase, service, maintenance, and warranty. He was personable and genuine in the way he dealt with us. I highly recommend Togan Rona. Len Funk More

Service in this dealer for me will end soon Overall service meet my expectation but is not the main reason to return to this dealer . I have been service in this dealer since 13' and never switc Overall service meet my expectation but is not the main reason to return to this dealer . I have been service in this dealer since 13' and never switch because they have offered a life time tire replacement insurance program but the program will end soon by new owner Cam Clark to stop loyal their customers and not continue, therefore my react to visit this dealer for service will end too. Every time I came to this dealer for service I need to take a day off from my work, because they are not opened on Saturday, I believe most dealers that open on Saturday can meet Ford service standard, I can just continue at other dealer without taking a day off. More

TERRIBLE EXPERIENCE FROM ROB TERRIBLE experience. If I could give zero stars I would. Dealt with a salesman named ROBERT (older white guy) who was the RUDEST, most CONDESCENDING TERRIBLE experience. If I could give zero stars I would. Dealt with a salesman named ROBERT (older white guy) who was the RUDEST, most CONDESCENDING, IGNORANT sales person I have ever met. I was in the market for a new German car, when I stumbled across a 2007 BMW they had on their lot. After just coming from both the Audi and Mercedes dealership I thought it would be a good idea to compare this since it was more than $10,000 cheaper than the other 2 cars I was seriously considering. From the very beginning his attitude towards me was disrespectful and rude as I assume he didn't think I was a serious buyer (perhaps by my age or the way I dressed). After looking at the car for a few minutes and asking to test drive it, he laughed and said "No". He said only serious customers can test drive this car, I explained to him I was serious otherwise I would not have been there wasting my time. I then had to ask a second time if it was possible where he laughed again and shrugged it off. I then asked for another salesman and told ROBERT I did not want to deal with him anymore. He then told me no other sales people were available (I saw 2 others on their phones in the lot not busy). I then went to speak to the manager to let him know of the terrible service I was receiving, where he seemed to give me a similar speech saying how only serious customers were allowed to test drive a car like that. I was speechless, it was a $28,000 ten year old BMW. I could understand if it was a brand new $100,000+ car to have this concern, but this was ridiculous. Both my experiences at Audi and Mercedes were far superior to the experience I had at Ford with ROBERT and his MANAGER. I will NEVER be going back to this dealership again, and will be recommending all my friends and family to AVOID them as well. Thanks for the terrible service ROBERT, because of you I decided on my 2016 Audi which was almost $15,000 more than the BMW I wanted to test drive with your Ford dealership. I guess if you are reasonably young, you have to come dressed up in a suit to get some decent service at this dealership. What a shame. More