Cam Clark Ford Richmond

Friendly, fast and efficient! Friendly, fast and efficient sums up my experience at Cam Clark Ford Richmond yesterday when I brought my vehicle in for an oil change. Mr Akesh Ma Friendly, fast and efficient sums up my experience at Cam Clark Ford Richmond yesterday when I brought my vehicle in for an oil change. Mr Akesh Makan was a pleasure to deal with. Great service by a great team! More

Thank you I was recommened to Nicole by a friend and was supprised that i walked away with a great deal on a new 2018 vehicle rather than a new 2017. My dealer I was recommened to Nicole by a friend and was supprised that i walked away with a great deal on a new 2018 vehicle rather than a new 2017. My dealer interaction was welcoming and friendly More

Re: Service Advisor Regarding service advisor name Akesh, I highly recommend that he is an excellent and accommodating advisor and he was able to schedule the problem of Regarding service advisor name Akesh, I highly recommend that he is an excellent and accommodating advisor and he was able to schedule the problem of my car ASAP. He also has a very good manner and treat a customer with respect. Thanks for the job well done. More

Very positive experience! I feel good about bringing my car in for service at Cam Clark Ford. The service is always explained to me beforehand and a detailed explanation of wha I feel good about bringing my car in for service at Cam Clark Ford. The service is always explained to me beforehand and a detailed explanation of what was done always follows. I appreciate that. I'm always treated with fairness in a respectful manner. More

Very Positive Experience I was very impressed by the service I have received at Cam Clark Ford--especially the last time I visited. Mr. Akesh Makan was very helpful and pleas I was very impressed by the service I have received at Cam Clark Ford--especially the last time I visited. Mr. Akesh Makan was very helpful and pleasant and made the overall experience very positive. More

Very positive experience Very professional staff. I liked to interact with Robert during the drive tests and after. Zoey was also very organized and methodic while explainin Very professional staff. I liked to interact with Robert during the drive tests and after. Zoey was also very organized and methodic while explaining financing options and the car services packages. Great experience overall. More

Good People Skills When you arrive you are acknowledged and when speaking with employee they are always pleasant and listen to you if you have a concern.They always rec When you arrive you are acknowledged and when speaking with employee they are always pleasant and listen to you if you have a concern.They always reconfirm your telephone contact and usually the car is ready earlier than forecast. More

Bad Service I have a 2013 Focus, and they had a recall for transmission a while ago. After the recall appointment, they changed the transmission and told me every I have a 2013 Focus, and they had a recall for transmission a while ago. After the recall appointment, they changed the transmission and told me everything was okay, but the problem was not fixed at all, the car always shakes while idling and accelerating. So recently on Nov 2nd, 2017, I booked another appointment, and told them the problem once again, and they told me it will take a day for repair after testing. Since I have to go home without my car, they gave me two options for traveling. It was either paying $25 (half price) to rent a car, or they can give me $10 taxi voucher, which is completely ridiculous since it's their problem and they did not give me a free courtesy car. On the other hand, the taxi voucher was not enough to pay the trip back to my house which is in Richmond so I had to pay extra $10 by myself. Even worse, immediately after I got home, they called me and the technician said everything is normal so I could go get it. But I realized the problem was not fixed the car was still shaking when I accelerate. So I gave up with them and went to another dealership on Nov 17th, 2017 and when they tested my car, they told me the transmission was not normal and needed to be replaced, they even gave me a 'free' courtesy car. People there were so nice. More

Disappointed I purchased my vehicle F150 a 2013 new. Purchaed an extended warranty package. Front brakes were replaced in 2017 written on the invoice was rear bra I purchased my vehicle F150 a 2013 new. Purchaed an extended warranty package. Front brakes were replaced in 2017 written on the invoice was rear brakes replaced next service Took vehicle in after making an appt in october scheduled by the dealership for Nov 13th. The window sticker provided by the dealership for next service was November 9th. The dealership was well aware of my warranty time and scheduled my appointment two weeks after my extended warranty ran out. I paid $800,00 which should have clearly been covered under my extended warranty. Very very disappointed :( Just a know you are past warranty not so much as a " i will look into this or here is a number to call to make your case". More

the service department goes above and beyond Despite owning a car with constant issues due to a manufacturing nightmare, the service department at Cam Clark makes the experience not only palatabl Despite owning a car with constant issues due to a manufacturing nightmare, the service department at Cam Clark makes the experience not only palatable but Informative and easy. We have dealt almost exclusively with the same person Akesh, who is truly wonderful to work with. You feel In every decision as if he has your back, because he does! More