Cam Clark Ford Richmond

Regular Service and Transmission Issue My 2011 Ford Fiesta was in for its regular service on September 16, 2019. Akesh Makan was the Service Rep that I dealt with. I also reported that I ha My 2011 Ford Fiesta was in for its regular service on September 16, 2019. Akesh Makan was the Service Rep that I dealt with. I also reported that I had some concerns with how the transmission was behaving. Akesh was very patient as I tried to explain the problem. We agreed that a road test would identify if there was a problem. He expected that the service would be completed by mid-afternoon unless there was extra work needed on the transmission. He called me mid-afternoon to let me know that they would need to replace the clutch in the transmission and that it could not be completed that day. Mid-morning Tuesday, he called to let me know that the work was completed and Ford had approved it as warranty. He arranged for the Shuttle driver to pick me up and I picked up the vehicle. More

Easy to book all work done on time Customer service was great as usual have been coming here for 20 years booked curtesy car was easy they washed truck and was ready when I arrived Customer service was great as usual have been coming here for 20 years booked curtesy car was easy they washed truck and was ready when I arrived More

Great service Cam Clark Ford was Richport Ford is the place to go for great service I’ve been going there for years the employees in the shop and and the service co Cam Clark Ford was Richport Ford is the place to go for great service I’ve been going there for years the employees in the shop and and the service counter are TOPS they really look after you.My van is getting up there in the mileage but with the proper maintenance and knowledgeable mechanics using ford parts it should be on the road for a long time I highly recommend Cam Clark ford in Richmond More

Service Department at Cam Clark Ford Richmond is amazing The service department here was the deciding factor on whether I bought another ford. I did and they never dissapoint! The staff is friendly and helpf The service department here was the deciding factor on whether I bought another ford. I did and they never dissapoint! The staff is friendly and helpful. More

Professional , knowledgeable and personal service. The personnel made friendly efforts to connect while at the same time answered technical concerns I had with the , knowledgeable and personal service. The personnel made friendly efforts to connect while at the same time answered technical concerns I had with the 3 L F150. Very satisfied with the response. More

Great new car buying experience! I had a great car buying experience with Erin at Cam Clark Ford Richmond recently, She answered all my questions and was knowledgeable and friendly. E I had a great car buying experience with Erin at Cam Clark Ford Richmond recently, She answered all my questions and was knowledgeable and friendly. Even prior to coming into the dealership, Erin worked hard at finding me the perfect vehicle. Great service! Highly recommend this dealership and its staff, especially Erin. Thank you! More

Too expensive Came in to get my AC System fixed. I was told there is a blockage which is hard to find and I should change out everything. Total estimate $1900. So m Came in to get my AC System fixed. I was told there is a blockage which is hard to find and I should change out everything. Total estimate $1900. So much for dealer diagnostic equipment. Thank you for past service but more dealer visits for me. More

Service always On Time Your Service Rep is very thorough in his explanation and also informative on the condition of my vehicle, He is also very specific when advising what Your Service Rep is very thorough in his explanation and also informative on the condition of my vehicle, He is also very specific when advising what parts are due to be replaced. More

Professional aftersales service I have been a ford guy since 2009. The people handling the service department of this dealership commends highly professional service. People like AKe I have been a ford guy since 2009. The people handling the service department of this dealership commends highly professional service. People like AKesh, Elic and Jody keeps the place running like clockwork. Therefore buying a new car, truck or SUV from them means it will be taken cared of in due time. There are other new staff in the service department that I may not know off personally but they also do the same professional service to customers... More

Hit and Miss Service I have a Ford Performance vehicle and as you can imagine sometimes comes across some "specialty" problems. I was supposed to be assigned a specifi I have a Ford Performance vehicle and as you can imagine sometimes comes across some "specialty" problems. I was supposed to be assigned a specific service advisor which I was hoping would over time learn about the rather common issues with this vehicle but he did not (nor did he offer to look into it). At one point, there was a dispute over a warranty claim and the service advisor put forward a plan that required my car be out of service for months while they "evaluated it for warranty", and that I be on the hook for any repairs if it was deemed not-warranty (no guarantees either way), which I consider to be a rather poor option and something that I would have hoped they would have worked out more clearly before communicating to me. That being said, Joon from the shop was very skilled at fixing some of the rattles/squeaks that the car developed months into ownership and I was very appreciative of that. I also brought the car in for a well known warranty issue and they did take care of that quickly and effectively. However, what turned me away from them was that they no longer offer Taxi chits for a service that may take a few hours (only a shuttle that covers Richmond only), so that forces me to either be held captive at the dealer for an unknown length of time on a weekday, rent a car for $36/day (may not be necessary), or take a somewhat complicated trip back to Vancouver using a combination of their shuttle and public transit. Overall, it seemed to me that the people were pleasant, but not always great at understanding how to deliver information to customers or providing a proper resolution that balanced the customers needs with the dealerships effectively. More