Calgary BMW

No product support. Terrible and incompetent service dept. After purchasing 5 new BMW vehicles at Calgary BMW I will NEVER buy another car from there again and strongly recommend choosing another make of luxur After purchasing 5 new BMW vehicles at Calgary BMW I will NEVER buy another car from there again and strongly recommend choosing another make of luxury car that offers more for your money with better product support. NEGATIVE REVIEW due to safety issues with the brand new vehicle, incompetent service technicians and a complete lack of product support from BMW and the dealership. I recently purchased a new, fully loaded 2015 BMW 328i from Calgary BMW one month ago and the vehicle quality and over-all experience has been very disappointing. This is the 5th NEW vehicle I have purchased at Calgary BMW in less than 4 years and Grant, the sales Manager has been exceptional to deal with for every purchase without fail, until now. This new 2015 328i came from the factory with major problems and the service department has been nothing short of incompetent and incapable of resolving the issues after 3 return visits for the same complaint. The car has had problems immediately upon leaving the dealership and I will outline the serious front SUSPENSION fault first: (It is now 1 month old with 2,000 KM on it June, 2015) There was a consistent and worsening creaking, clunking and groaning from the front suspension when turning the steering wheel or driving over uneven surfaces. As the problem became more severe, we booked the vehicle into Calgary BMW service. It took 2 weeks for them to offer us an appointment to deal with the car, so we continued driving it with a front suspension issue. *Minor but annoying problem number 2: High pitched and very loud wind noise from driver (and passenger) window/side-view mirrors at highway speeds. After leaving the car with Calgary BMW service for a day, we were called to come pick up the car and advised that the technician cleaned out and lubricated the steering column and had fixed the problem. They stated that the tech noticed the loud whistling noise from the window mirror, but that they had no way of fixing it so we would have to "live with it". As soon as we left the service dept. at closing and dropped off the Enterprise Rental car (that they now provide at a cost of $26.00 instead of dealer loaners), we noticed that the suspension creaking was as loud as ever and had not been fixed. So back for another service appointment (and a base BMW 320i rental car that was filthy and smelled like dirty diapers). ***Now we were told that the suspension needed to be replaced on this brand new 328i and it had to be ordered in from Vancouver...so we waited for the parts to arrive. They installed the new suspension and we returned to service to pick up our vehicle. *As we were pulling into the dealership one hour before closing, we were called and told that they needed the car for 4 more days. We walked into service and were told that the tech replaced the right side suspension, but that it DID NOT FIX THE PROBLEM and the left suspension was still faulty and needed replacing. SERIOUSLY? So when we asked why they did not order both sides of the suspension and replace them together, they replied "the tech wanted to try and fix one side to see if that helped because he didn't know both sides needed replacing...but when he fixed the right side, the left side is still creaking and needs replacing." So now they need the car for another 4 days to order in the parts from Vancouver...again. They have pulled apart my steering assembly and the front suspension on a new car with only 2,000 KM. I asked the sales manager to either take back the new LEMON they sold me and give me a different 2015 328i or cancel the lease so I can go buy an Audi or Mercedes that I can feel safe driving my family in. They refused to offer any support and said returning the car would result in a "voluntary repossession" and would ruin my credit rating...NICE. A steering or suspension malfunction at highway speeds (or less) can cause a collision that results in fatalities to the people in the BMW and/or others on the highway! Very sad to have to sue Calgary BMW in the Court of Queen's Bench for a resolution. More

Great team This is the 3rd car I have purchased at BMW.Sales person Daniel Gulin was excellent to work with. Grant was extremely helpful and I really appreciate This is the 3rd car I have purchased at BMW.Sales person Daniel Gulin was excellent to work with. Grant was extremely helpful and I really appreciate he recommended Dan to me.Thank you. More

I needed vehicle information on a vehicle that I was purchasing (not from BMW Gallery). She was very helpful and friendly. She gave me all of the information that I needed to make an educated decision. purchasing (not from BMW Gallery). She was very helpful and friendly. She gave me all of the information that I needed to make an educated decision. I will come in and ask for her when I do future services at BMW gallery. Thanks for you help Nikki More

I have had some issues with my 99 328i which I purchased from Calgary BMW and the dealership has been OUTSTANDING in resolving my issues.<br><br>Car dealerships could take lesson's from Calgary BMW on how t from Calgary BMW and the dealership has been OUTSTANDING in resolving my issues.<br><br>Car dealerships could take lesson's from Calgary BMW on how to deal with customers More