Budds' BMW Oakville

Service slow!! Took over 40 min to get a rental car arranged and the service advisor argued with me about what was wrong with the car. Every other time I have Took over 40 min to get a rental car arranged and the service advisor argued with me about what was wrong with the car. Every other time I have gone it has been good service but this last time was a big disappointment More

Service Michelle Atkinson did an amazing job from start to finish she made the experience easy and fast. i would only speak to Michelle next time. Michelle Atkinson did an amazing job from start to finish she made the experience easy and fast. i would only speak to Michelle next time. More

new car in service Just got a new BMW X3 but need a service to replace glove box. and another service on the way when new key available, as the dealer lost one key for t Just got a new BMW X3 but need a service to replace glove box. and another service on the way when new key available, as the dealer lost one key for the new car. More

Vehicle trade-in Alternatives for vehicle choice were well reviewed as well as the options for the vehicle chosen. Organization of paperwork and handoffs to other depa Alternatives for vehicle choice were well reviewed as well as the options for the vehicle chosen. Organization of paperwork and handoffs to other departments is excellent . Time is well spent throughout. More

Excellent until warrantee program expired. As noted service was excellent through warrantee period and service people were unfailingly friendly and courteous although sometimes hard to reach on As noted service was excellent through warrantee period and service people were unfailingly friendly and courteous although sometimes hard to reach on the phone. After that a series of expensive issues and questionable repairs soured me on my otherwise excellent to drive 2011 BMW X3. First the park assist system stopped working. Blamed on corrosion in wiring harness. Although fixed at great expense by Budds the system still shuts down temporarily after any rainfall so I expect it will eventually stop completely again due to "corrosion". Budds assumed no responsibility for faulty original fix. Also problem with right-side "window trap warning" Budd;s initially replaced widow motor on passenger side in 2017 which subsequently failed completely again after one year due, I believe, to faulty original fix. Again Budds accepted no responsibility and after much griping on my part ended up replacing both front window mechanisms and gave me a modest break on labour costs. I could go on but the final element of disappointment, which is not Budd's fault, is that the front seat leatherette upholstery is already wearing out after 112000 kilos. First time this has ever happened to any car I have owned. Led taillights have failed twice. I could go on....My other vehicle, a 2003 C240 Mercedes, owned since new, soldiers on with no comparable faults and upholstery (leather) that shows no sign of wear. Although I really like the driving experience of my X3 I will look long and hard before I purchase another BMW. More