Budds' BMW Oakville

Poor service department The service representative did not advocate for me with respect to warranty work even when it was clearly in writing. Had to go to senior management The service representative did not advocate for me with respect to warranty work even when it was clearly in writing. Had to go to senior management to finally get authorization to have work covered under warranty. This included windshield replacement, painting of a door and polishing of the car to remove all the light scratches. When the car was returned, NONE of the light scratches were removed. It appears all that was done was an attempt at a wax job. And yet, $500 was charged to the insurance company for the “polish”. No one went over the car with me when I picked it up. I eventually took the car to another BMW and the job was properly done without any hesitation and excellent service. They also repaired the damage to the leather seat that Budd insisted was not covered by warranty. I have no issues with Budd’s sales team, especially one in particular, but once the sale is done, and you need maintenance service, it is far from acceptable. Business should be about returning customers and maintenance service/warranty work is probably the most important factor. More

Alpina B7 Service Amazing Diamond Service experience by all service staff but especially Ms. Joelene Crook. While in service I spoke with Mr. Lee Andrews about purcha Amazing Diamond Service experience by all service staff but especially Ms. Joelene Crook. While in service I spoke with Mr. Lee Andrews about purchasing a new car. More

Excellent as always The team at Budds are exceptional, always the utmost professionalism and customers are made to feel very special . I never go to any other dealer even The team at Budds are exceptional, always the utmost professionalism and customers are made to feel very special . I never go to any other dealer even though Budds is a 50 min drive for me More

3rd time disappointing experience I bought BMW electric car from this dealership and have had it serviced 3 times. Each time I get the car returned to me not charged at the end of the I bought BMW electric car from this dealership and have had it serviced 3 times. Each time I get the car returned to me not charged at the end of the service, despite being assured that it would be. This time I was assured when I made the appointment that the car would be fully charged so I could make the 2 hr trip home. I also asked that I receive a text when the car was finished NOT an email as I had no access to email while I was in Oakville. When I returned to get my car (no text telling me that it was ready) I found that the car was ready 2 hrs earlier and that I was emailed. When I went to get the car it was not charged and was sitting directly beside the charger for the entire time and not plugged in (close to 2 hrs). I plugged the car in to get something before I started home and then realized that there was a quick charge outside - I had to find this out myself. When I got my car out to the quick charge and after getting that started (took several minutes) it faulted. By now it was supper time so I put the car back on the regular charger and went for supper. All in all... this leaves me totally unsatisfied with the service experience for my electric car. It never changes. I must say the staff is always polite, and helpful, but for my specific experience polite and helpful is not useful. Since there is no other place to get this car serviced I do have to come back to Budd's BUT I hope that the next time you actually take my review seriously and provide me with a better experience. More

Service Budd,s BMW provides professional and highly trained technical services after sales on every visit. I would highly recommend Budd's BMW to anyone who i Budd,s BMW provides professional and highly trained technical services after sales on every visit. I would highly recommend Budd's BMW to anyone who is looking for a quality vehicle and excellent after sales services. More

Purchased a BMW I recently purchased a one year old BMW. It was my first BMW and my first experience with Budds" BMW. My salesman was Moe Kassab. He was honest, dili I recently purchased a one year old BMW. It was my first BMW and my first experience with Budds" BMW. My salesman was Moe Kassab. He was honest, diligent , respectful and polite. As well by overcoming an obstacle Moe enabled a fair transaction and a happy customer.. Thanks Moe.from Frank Wheatley More

bmw x3 New to BMW. Very attentive to my needs. Would recommend Moe if the opportunity arises. Might buy another BMW in another couple of years for my wife or New to BMW. Very attentive to my needs. Would recommend Moe if the opportunity arises. Might buy another BMW in another couple of years for my wife or son. More

great attentive service Previously leased from Budds in 2006. Had great service then, so we came back!,, Same attentive service. Made the experience easy and convenient .tha Previously leased from Budds in 2006. Had great service then, so we came back!,, Same attentive service. Made the experience easy and convenient .thank you More

Buying experience excellent. Brent Moss was thoroughly informative about car and SUV options generally and specific used car options on which I focused. I developed a confident r Brent Moss was thoroughly informative about car and SUV options generally and specific used car options on which I focused. I developed a confident relationship with him and am very happy with car I bought most recently, the second car I bought through Brent. I was happy with the first car but for various reasons decided to make a change after a little m9re than a year. Service at Budds also has been excellent, although I find the seasonal tire storage fee to be excessive. More

Great experience from the start Nothing but positive feedback about Moe and the team at Budds BMW. Very genuine and worked hard to ensure we purchased the right vehicle. Great job! Nothing but positive feedback about Moe and the team at Budds BMW. Very genuine and worked hard to ensure we purchased the right vehicle. Great job! More