Bruce Hyundai

Saturday my drivers side window wouldn’t go up bitter cold day, so I went here and service department was closed but a young salesman named Nick Austin came to my rescue and put plastic on it to keep out cold day, so I went here and service department was closed but a young salesman named Nick Austin came to my rescue and put plastic on it to keep out cold. Very kind of him he then left a message for the service manager to call me Monday. I no sooner was home when my phone rang and it was Nick to see if I got home okay. So kind. I just got this carbon New Glasgow and had always been taken to dealer there. So far so good and I look forward to seeing them again. More

Very poor customer service. Never recommend this dealer. I like Korean cars. I feel sorry for Hyundai to have this dealer who is damaging the brand name and value. I like Korean cars. I feel sorry for Hyundai to have this dealer who is damaging the brand name and value. More

Thanks again to John Cox for making the purchase of our 2021 Venue a pleasant experience! Also, for introducing me to Jamie Corbett, a few months ago, who took my concern seriously and dealt with it promp 2021 Venue a pleasant experience! Also, for introducing me to Jamie Corbett, a few months ago, who took my concern seriously and dealt with it promptly! Also, for introducing me to Scott Gavel. Thanks, Scott for your help and info last Friday! This dealership is Second to None! More

I cannot say enough good things about the people at I cannot say enough good things about the people at Bruce Hyundai! First off, I spoke to Mr. John Cox for the purchase of 2 separate vehicles; I cannot say enough good things about the people at Bruce Hyundai! First off, I spoke to Mr. John Cox for the purchase of 2 separate vehicles; my brother's first vehicle (2020 Hyundai Venue) and my wife's first vehicle (2021 Hyundai Kona). On both occasions, he was professional, timely and made it very clear that our business was important to him. He has been selling cars for many years and showcases his passion for customer service in every interaction. You can truly tell that he takes his job very seriously and goes above and beyond to be open and honest with his customers. Both my wife and brother felt that they were being well treated and their expectations were greatly surpassed by Mr. Cox. Both my brother and wife dealt with Troy Nickson, the financial representative. Again, nothing bad to say about the service we received. Mr.Nickson stayed late to complete the sale of my wife's Kona to overcome network disruptions (the service provider at fault, not Hyundai) and was always a pleasant person to speak with. Again, we were met with openness and honesty when settling the financial portion of both vehicle transactions. As an added note, on the second day of ownership of my wife's 2021 Kona, our tire was punctured by a nail and became flat. The service department, despite being completely full of vehicles, fixed our flat on the spot so that we could make it to a medical appointment on time. Both my wife and I were not only grateful but impressed at the customer service we received. In summary, we are very, very impressed at the consistent high level of customer service we receive at Bruce Hyundai. Management should be very proud of their staff! I look forward to doing business with you in the future and I highly recommend Bruce Hyundai and Mr. John Cox to assist you with your next vehicle purchase. More

Love bringing my vehicle into Bruce Hyundai! Thanks for always taking care of my vehicle in your service department as well as buying my car here! always taking care of my vehicle in your service department as well as buying my car here! More

Currently without a vehicle due to there shotty admin... thanks long story short. I would not recommend them to my greatest enemy..... my family is without transportation. thanks long story short. I would not recommend them to my greatest enemy..... my family is without transportation. More

Satisfied completely I called Bruce and asked for the sales manager. Without hesitation I was given Tom Ruggles. who actually spoke with me and understood my request. I ha I called Bruce and asked for the sales manager. Without hesitation I was given Tom Ruggles. who actually spoke with me and understood my request. I had a long story to tell and he listened. I am surprised because with my dealings in the past with various dealerships, a sales manager is hard to get to speak to. Usually we have to speak with a salesman. He assured me, and I was confident he would help me...he did. I live far from Bruce. To my complete satisfaction all was done and my next experience was with a finance officer, Scott Nickerson. A pleasant, positive and knowledgeable young man. He knew his product and all was done over the phone...really over the phone!! I drove down (6 hour drive), all was ready to sign and all was to my complete satisfaction. When all was said and done, I was introduced to Andy who was very professional and introduced me to my new Kona. I don't think I was ever greeted by a sales manager in all my car buying days. Thank you all and I will surely be back should I buy another vehicle. I will definitely recommend Bruce dealerships to all the people I know. More

Number 3 service. Did a great job at looking after our needs and things were done in a timely amount. And reviewed our work order when it was finished. Service departme Did a great job at looking after our needs and things were done in a timely amount. And reviewed our work order when it was finished. Service department is run very prompt and you are not let standing waiting for some to wait on you. More

Top notch service Mike always provides top notch service. I know that I'm in good hands when Mike is behind the counter. I wish the nice big red couch was still in th Mike always provides top notch service. I know that I'm in good hands when Mike is behind the counter. I wish the nice big red couch was still in the waiting area, I was sad to see that was not there haha More

Great service I always find the people in the service department to be friendly and patient. They gladly explain anything I don't understand I a way that makes sen I always find the people in the service department to be friendly and patient. They gladly explain anything I don't understand I a way that makes sense More