I called Bruce and asked for the sales manager. Without hesitation I was given Tom Ruggles. who actually spoke with me and understood my request. I had a long story to tell and he listened. I am surprised because with my dealings in the past with various dealerships, a sales manager is hard to get to speak to. Usually we have to speak with a salesman. He assured me, and I was confident he would help me...he did. I live far from Bruce. To my complete satisfaction all was done and my next experience was with a finance officer, Scott Nickerson. A pleasant, positive and knowledgeable young man. He knew his product and all was done over the phone...really over the phone!! I drove down (6 hour drive), all was ready to sign and all was to my complete satisfaction. When all was said and done, I was introduced to Andy who was very professional and introduced me to my new Kona. I don't think I was ever greeted by a sales manager in all my car buying days. Thank you all and I will surely be back should I buy another vehicle. I will definitely recommend Bruce dealerships to all the people I know.