Brimell Toyota

Excellent service I was notified that it was time to have the next regular check up on my vehicle by email. I called my service agent Alice and she promptly set up an I was notified that it was time to have the next regular check up on my vehicle by email. I called my service agent Alice and she promptly set up an appointment and I brought my car in within 48 hours of the time of my choosing. I drove into the garage, greeted warmly by the staff and Alice explained to me what they would check and the cost. She offered to get me a ride to wherever, I chose to stay and wait. She said it would take more than two hours to do the job. I took advantage of the complimentary computer and wifi and did some searching on the internet. watched news on TV. Alice came to the waiting room and told me the car was ready, it was about two hours! I paid and the amount was a bit less than Alice quoted to me in the beginning, and she said" bye and see you in 6 months". I walked up to my car and notice it was all washed, sparkly clean! What can I say, they exceeded my expectation, thank you guys. More

very bad quality work i came here to change my brakes-was told rotors also damaged and needed to be changed-within a week again squealing sound-took it back to them.was tol i came here to change my brakes-was told rotors also damaged and needed to be changed-within a week again squealing sound-took it back to them.was told as these are new brakes and new rotors it takes time to set-Noise kept on increasing.After 8 months took it to Don Valley north Toyota and was told brakes and rotors need to be changed-Argued with Donvalley north Toyota that it was just changed at Brimell- they asked me to take it up with Brimell again-Never going back again to Brimell Recently met another person who had a worse story than mine about Brimell- Stay away- More

Brimell We went to visit Brimell Toyota only to look around and one of the staff ( Nelson Kwok ) approach us and spend time explaining and showing us the diff We went to visit Brimell Toyota only to look around and one of the staff ( Nelson Kwok ) approach us and spend time explaining and showing us the difference of the Highlander and 4 runner. He have lots of patients. His not the kind of salesman that force you to buy. Thank you Nelson Kwok. Also to Gary and Mike. More

Service Appointment Kept me waiting from 8 to 12, didn’t even offer me the shuttle service, is this how you treat your customer for more than 10 years? Kept me waiting from 8 to 12, didn’t even offer me the shuttle service, is this how you treat your customer for more than 10 years? More

Worst Customer Service ever Really guys you need to pay more attention to customers after all without customers you would have no business. Pay attention TO YOUR CUSTOMER NEEDS a Really guys you need to pay more attention to customers after all without customers you would have no business. Pay attention TO YOUR CUSTOMER NEEDS and don't treat them like you don't care pls. More

Horrible Do not trust this dealership ! They fixed my car and less than in year it fell apart again while I was driving on the highway. (2011 bmw 535i). I call Do not trust this dealership ! They fixed my car and less than in year it fell apart again while I was driving on the highway. (2011 bmw 535i). I called them and they said they are no longer responsible because it's been several months! If I could give them less than 1 star I would. Horrible horrible... stay far away!!! More

Not recommended Car was rear ended: three dents but only two were fixed...the third was waxed and said it was acceptable in a lease return although you can see it fro Car was rear ended: three dents but only two were fixed...the third was waxed and said it was acceptable in a lease return although you can see it from the road: won't be buying this car at lease end. Big waste of time for a 3 day repair. They cleaned the car well but it didn't distract us as to why body shop repairs were needed. Amateur and rude. Not impressed whatsoever. More

Experienced maintenance consultant. Have been with this dealer to service my Corolla for 17 years. The maintenance consultant is experienced and able to give good advices on the maintena Have been with this dealer to service my Corolla for 17 years. The maintenance consultant is experienced and able to give good advices on the maintenance services needed. Over all service is good. More

Servicing is woundefull. Iam always late but they never say no. And do the job perfect iam very happy with the way the staff handel the problems Great job Iam always late but they never say no. And do the job perfect iam very happy with the way the staff handel the problems Great job More

Collision Repairs on my Toyoto 2015 Highlander Very professionally done. I always go to Brimell Toyota at Sheppard - Markham, for service of my vehicle & my wife's Toyota Echo. I usually arrange Very professionally done. I always go to Brimell Toyota at Sheppard - Markham, for service of my vehicle & my wife's Toyota Echo. I usually arrange to drop off on Saturday morning at 8 am before I go to my Tennis Club. Service Adviser will promptly arrange for me to be dropped off. More