Bramgate Volkswagen

Back to the family After an adventure with another German car company it is great to be back with VW. The staff I interacted with were down to earth, knew their stuff an After an adventure with another German car company it is great to be back with VW. The staff I interacted with were down to earth, knew their stuff and professional. Best of all they didn't try to bamboozle me. Thank you More

Best Car Experience Bar none Had a great experience working with Marco on leasing a new Jetta. I told him I need something cheap as it was temporary and with no haggling and no ha Had a great experience working with Marco on leasing a new Jetta. I told him I need something cheap as it was temporary and with no haggling and no hassle he gave me a dirt cheap price. His price was 23% cheaper than any one else there and trust me I looked around. On top of a great price it was a pleasure doing business with him and he was great to work with.... no pressure or confusion. A quick shout out to Joanne who suggested a 2 year vs a 3 year lease saving me another grand overall. All the best to Bramgate you have found a loyal customer here. Cant wait to come back in a couple of years for the next car. Thanks More

Wonderful service! Jiri was an absolute pleasure to work with. He is kind, patient and very knowledgable. I specifically chose Bramgate because of Jiri's professionalism Jiri was an absolute pleasure to work with. He is kind, patient and very knowledgable. I specifically chose Bramgate because of Jiri's professionalism and work ethic. It was well worth the drive in from Hamilton. I would highly recommend this dealership. Thank you Jiri for all of your hardwork and support. I love my Beattle! :) More

Bramgate Experience I have purchased/leased 11 vehicles from Wayne Bassett since 1996. Every one of the transactions went smoothly with great sales and service follow-up I have purchased/leased 11 vehicles from Wayne Bassett since 1996. Every one of the transactions went smoothly with great sales and service follow-up. I would highly recommend Wayne and Bramgate VW to anyone. George Marwick More

Christopher F Chris has done a great and fantastic job. I will highly recommend him and the dealership. Never driven a VW before. Quite satisfied with the Passat. T Chris has done a great and fantastic job. I will highly recommend him and the dealership. Never driven a VW before. Quite satisfied with the Passat. The only two negatives I find are: 1. The front passenger seat could have the features as the driver's seat. 2. I did not expect the seats to be so hard. Could have been a bit more coushiny, especially for long drives. More

Comfortable very friendly staff. no pressure to make a quick sale. felt comfortable and at ease during the process. love my golf and happy everything went smooth very friendly staff. no pressure to make a quick sale. felt comfortable and at ease during the process. love my golf and happy everything went smoothly. More

My daughter purchased a Jetta from Chris in February 2014. We were extremely impressed with both Chris and the dealership. Chris was extremely thorough and he provided us with excellent customer service 2014. We were extremely impressed with both Chris and the dealership. Chris was extremely thorough and he provided us with excellent customer service. As a result of this positive experience, I bought another Jetta from Chris a few weeks later. More

Dealing with Mike Carroll at Bramgate VW was an awesome memorable experience! When Looking for a car it's already stressful enough but I love that there weren't any games going back and forth with negotiat memorable experience! When Looking for a car it's already stressful enough but I love that there weren't any games going back and forth with negotiating price and warranty. Mike and his staff made car shopping a wonderful experience for me and I would recommend absolutely anyone I know Looking for a car new or used to Bramgate VW. More

It was great to work on a deal with Mr. Wayne Basset. We will definitely come back to him to lease our next car and recommend our friends and family here. will definitely come back to him to lease our next car and recommend our friends and family here. More

Terrible service department. I had my tires mounted there in October and recently discovered that the dealership mounted them inside out, when the tires clearly have marked on them which side does on the ins in October and recently discovered that the dealership mounted them inside out, when the tires clearly have marked on them which side does on the inside of the wheel and which side goes on the outside. When I brought it to the attention of a service adviser, Steve, yesterday, he wasn't apologetic at all, and wouldn't even rectify the situation on the spot. I had to take time out of my day today and take it back in for an appointment and waste another two hours of my time all the while no one offered me even the slightest apology for a fairly standard job that a professional dealership should be able to handle without any problem. When I brought up the fact that I hadn't been offered any compensation for my time or even an APOLOGY, the service manager (who still didn't apologize for their mistakes) offered me a free oilchange while trying to place blame on some other shop mixing up the tires. When does anyone take the tires off the wheels except when they're done?! Absolutely ridiculous! I had to tell him to give me a refund for the original service at which point he offered to mail me a cheque!! Is this dealer living in the 70's? Who in their right mind offers to mail a cheque for a screwup in 2014! Still haven't received a proper apology for the incorrect work from these guys. Their Customer Service is a joke. Not to mention last week I had a 30 point inspection done and they tried to sell me a bunch of extras, such as rear brakes, that were verified as being fine by an independent shop and with my own eyes! Avoid this place at all costs! More