Birchwood Ford

My engine light appeared the previous day but I needed the car by noon. I got an early AM appointment and the service representative (Bryan) got me out in time. I could not have been more satisfied... the car by noon. I got an early AM appointment and the service representative (Bryan) got me out in time. I could not have been more satisfied... More

We had a malfunctioning A/C and a reverse tail light not working. We made an appointment and when we arrived I was greeted by Anna, a very patient individual. She explained that diagnostics had to be app working. We made an appointment and when we arrived I was greeted by Anna, a very patient individual. She explained that diagnostics had to be applied to the car and she would let us know. The A/C line and trunk harness had to be repaired. we had the car at the service departmant for 2 days as a broken fog light was also detected, which I appreciated, and which slso had to be repaired. Anna kept us informed both days and gave us 2 car wash tickets for our inconvenience. Very professional service. More

Chris K and Jenny (finance) made this the best buying experience I ever had ever. Great job! experience I ever had ever. Great job! More

Sales and finance crew were amazingly helpful. I managed to find the vehicle I was looking, the sale representative, Ilya, was right there and answered all the questions and we arranged a test drive. Dave, to find the vehicle I was looking, the sale representative, Ilya, was right there and answered all the questions and we arranged a test drive. Dave, the finance administrator was made it super easy and we had a stress free purchase. More

Had an excellent service experience with service advisor Jordan Zadro. She made sure our Explorer was checked for the latest recall which we hadn't received in the mail yet. Jordan Zadro. She made sure our Explorer was checked for the latest recall which we hadn't received in the mail yet. More

Best experience I've ever had at an Automotive Dealership. My sales person Melanie was very warm and pleasant to talk to. Answered any questions I had and if she didn't have an answer she went and Dealership. My sales person Melanie was very warm and pleasant to talk to. Answered any questions I had and if she didn't have an answer she went and asked someone who did have the answer. I was at a Ford Dealership and she sold me a Buick. Dave, who took care of all the financial aspects with regards to the purchase of the car was very thorough and didn't pressure me into buying anything I didn't want. I would recommend this Dealership to everyone. Look forward to doing business with them in the future. More

I had a great experience buying my new vehicle. The sales and finance process were easy and comfortable. I didn’t feel rushed or pressured at all. Jodi knew just what I wanted and found it for me and made th and finance process were easy and comfortable. I didn’t feel rushed or pressured at all. Jodi knew just what I wanted and found it for me and made the sales and trade in process so easy. More

I had a recall and was waiting for parts to become available, but I decided to call Ford to see if they would be available soon, They said yes with an appointment, Anna, booked me in, got the parts, a available, but I decided to call Ford to see if they would be available soon, They said yes with an appointment, Anna, booked me in, got the parts, and had the recall done very quickly. Everything was done quickly and efficiently More