Birchwood Ford

The experience started off by getting there 1 minute after opening (7:31) and there are several people waiting and one service adviser to serve them all. Ended up being late for work, not the end of th after opening (7:31) and there are several people waiting and one service adviser to serve them all. Ended up being late for work, not the end of the world but annoyed. They called saying it needed an air filter it was $25, free labor. Called parts store they are $12 for Wix which is a quality air filter, takes 1 min to change. Then I called a few times to see what is happening with front end inspection and was never called back. Showed up at 4:10 to pickup and they have just put it on the hoist to check front end, advised it might be radial pull and they want to chage $20 to swap front tires and $100 for alignment and this might fix it. It also means 45 min wait, so I tell them I need to leave and now they can do it in 20 min. Still have to leave so say no, it takes 20 more min just to get the paper work then I have to stand in another line to pay, takes 10 min. So they had the truck all day to do 30 min of work, then I find out on top of the expensive $50 oil change they charged $30 to look at the front end. I get home to check the air filter which is dirty and does require replacement, and notice they did not clean the spilled oil very well near the drain points and also notice both rear shocks are gushing oil and they did not flag it. Had I not noticed it the warranty would have been up by next service. YOU WILL NOT BE SERVICING MY VEHICLE AGAIN! More