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Bay King Chrysler
Hamilton, ON
581 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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581 Reviews of Bay King Chrysler
May 26, 2017
Loving my Rebel! Dan was great! From the moment to showing my truck all the way to moment he gave my keys! He was just a text away when I had any questions and the cus Dan was great! From the moment to showing my truck all the way to moment he gave my keys! He was just a text away when I had any questions and the customer service given at dealership was 10 out of 10 rating. I'm glad I choose to get my Ram at Bay King. More
by NickS797
Employees Worked With
Dan Luton
May 24, 2017
Upsetting time and time again When I bought my vehicle at Bay King, i didn't realize that Scott was the only helpful person that listened. Except for my most recent oil change, my When I bought my vehicle at Bay King, i didn't realize that Scott was the only helpful person that listened. Except for my most recent oil change, my fluids were not topped up afterwards-so this time I inquired and it was completed. From the time I walk in to be serviced, I have not had a smooth, helpful, sincere experience. The customer service experience has been only consistently upsetting and disappointing. Whenever I inquire about issues with my vehicle I cannot be given a professional, knowledgeable answer. I have had alignment and brake issues since I drove my vehicle off the lot and I stated this a few times. This was looked into once and I was told that all was okay. Again within the past month, my vehicle did not stop when I braked. The first time it happened, I rear ended someone. Scott has been helpful in listening as well as the service manager, but the problems still exist. The last time I was in for a service, my invoice stated that there were recommendations for my vehicle but that I had declined the work being completed on my vehicle. This was not true and I inquired why it said that, In fact, I didn't have anyone talk to me about my vehicle after I had been called to pick it up. When I inquired about the invoice details, no one knew why it said that and stated that it was just a statement that the service desks puts in there when it prompts them for a response. I had stated that it didn't seem right as I've had numerous issues already so if something needed attention, I wanted to know. I was told the person who inputted my invoice was on break and they could only tell me and I was directed to call back. I then received an email asking me to complete feedback on my last visit and attached was my invoice, still stating that I had declined the services needed on my vehicle. I feel that the only person that has helped me in situations such as these has been Scott and unfortunately I cannot continue to only seek him out when I have a situation. More
by saddenedconsumer
Employees Worked With
Adrienne Sherring, Patrick Bennett
May 21, 2017
First service experience since switching from Johnston Switched from Johnston because they don't care about their customers. This experience was far superior. Bay King was efficient and friendly, unlike Switched from Johnston because they don't care about their customers. This experience was far superior. Bay King was efficient and friendly, unlike Johnston.Thank you. More
by ttirone
Employees Worked With
Patrick Bennett
May 20, 2017
Quick and very easy.Dan was great to deal with. Very well ma Really pleasure experience. Staff friendly. Went very smooth. Easiest car I have ever bought. Very glad I stayed with Bay King. Hopeing of having ma Really pleasure experience. Staff friendly. Went very smooth. Easiest car I have ever bought. Very glad I stayed with Bay King. Hopeing of having many good time at my new family again. Thanks Dan !! More
by DAN WINKWORTH
Employees Worked With
Dan Luton
May 19, 2017
Recall Bay king staff is always helpful and professional. They accommodate my schedule. Insight recommend them for your car needs. Easy access to dealership. Bay king staff is always helpful and professional. They accommodate my schedule. Insight recommend them for your car needs. Easy access to dealership. Very nice staff. More
by Leelee
Employees Worked With
Courtesy driver.
May 14, 2017
Great experience I am so happy that I not only have a dealership that helped me find a great vehicle but one that also has a great service centre. The quality and ser I am so happy that I not only have a dealership that helped me find a great vehicle but one that also has a great service centre. The quality and service are always professional, friendly and quick! And with a comfortable reception area I don't mind waiting while my car is serviced. More
by JayDFriday
Employees Worked With
David Hands, Patrick Bennett
May 14, 2017
First New Truck! I just bought my first new truck from Bay King and they are hands down amazing! I was nervous and they made me feeling right at home. Mario helped my I just bought my first new truck from Bay King and they are hands down amazing! I was nervous and they made me feeling right at home. Mario helped my dad a year ago buy a Dodge Ram then helped me! He was awesome put up with me... who was bouncing off the walls. Scott the manager is such a nice guy as well. They make you feel comfortable, and not pressured at all! I just love my truck I got a great deal too! So many vechicles to pick from! I would recommend them to all my friends and family! Thanks Bay King!! You guys rock!! Janey-Lynne Edwards More
by Janeylynnejoy
Employees Worked With
Mario Marcogliese, Scott Mcquillen
May 10, 2017
Great Experience for 1st vehicle purchase My 18 year old son just bought a 2015 Jeep Wrangler from Janelle. This being his very 1st vehicle purchase on his own, they made him feel welcome and My 18 year old son just bought a 2015 Jeep Wrangler from Janelle. This being his very 1st vehicle purchase on his own, they made him feel welcome and were very helpful. Definitely a great experience from start to finish. Would highly recommend! More
by Amanda0417
Employees Worked With
Janelle Hunter
May 09, 2017
Recall Notice Work Smooth easy process, took a long time to complete. Shuttle driver was very friendly and did a great job. Staff ( standing around )seemed a little o Smooth easy process, took a long time to complete. Shuttle driver was very friendly and did a great job. Staff ( standing around )seemed a little off at the end of the day when i picked up my vehicle, but the lady that helped me was excellent. More
by sly
Employees Worked With
??
May 06, 2017
Over 40 years a Mopar Owner I have owned nothing but Mopars/Chrysler products since the mid to late 70's buying my first at Johnson Motors a 1973 Plymouth Sebring Plus. So I have I have owned nothing but Mopars/Chrysler products since the mid to late 70's buying my first at Johnson Motors a 1973 Plymouth Sebring Plus. So I have had a great deal of experience with all the dealerships in Hamilton. Earlier this year while driving past Bay King Chrysler in my 2003 Dodge Ram 3500 4x4 I seen a gorgeous 2015 Jeep Wrangler. After a short test drive my wife and I decided to purchase it. The entire process of negotiating, financing and pick up was completely stress free and efficient. Now we ran into a problem a month after I took delivery of the Jeep one I was concerned about them standing behind. I went in to see my salesman and he was so supportive and reassuring they would take care of it , that I immediately knew I was going to be taken care of. I was then introduced to the service manager Gary Stone, not only did they fix the issues they went WAY ABOVE and BEYOND what they needed to do make me happy. They have 100% earned all my future business. More
by Keven Ellis
Employees Worked With
Jamie Richter, Josh Howarth, Gary Stone
