Bay King Chrysler

I recently visited Bay King Motors for a recall and some routine maintenance, and I couldn’t be more impressed with the experience. My service adviser, Jenna Barber, was an absolute pleasure to deal with fr routine maintenance, and I couldn’t be more impressed with the experience. My service adviser, Jenna Barber, was an absolute pleasure to deal with from start to finish. She is incredibly courteous, welcoming, and has a genuinely helpful attitude that immediately puts you at ease. Jenna took care of everything seamlessly, keeping me updated regularly on the progress of the work being done on my vehicle. Her communication was clear and proactive, which I truly appreciated. Once the service was complete, she even arranged a prompt ride to pick me up from home so I could retrieve my vehicle—another thoughtful touch that made the entire process smooth and stress-free. Overall, the professionalism and customer care I received were exceptional. Thanks to Jenna and the team at Bay King Motors, this was one of the best service experiences I’ve had. Highly recommended! Vimal B More

I am not happy with this dealer ship. I have been battling with then since early 2024 to have my ESC module changed. It has been put on the scope and said they would call us. Two months I have been battling with then since early 2024 to have my ESC module changed. It has been put on the scope and said they would call us. Two months later I called them. Find out the tech guy was no longer there and they couldn't get into his file.We were told time and time again that they would get back to us.Called today and of course Leslie the person we were dealing with is no longer there. I WOULD NOT RECOMMEND THIS DEALER SHIP AT ALL TO BUY A VEHIECLE. More

Had contract for new truck delayed delivery then refused to honour price (attempted to offer a lower trim level for contracted price) scam artists! to honour price (attempted to offer a lower trim level for contracted price) scam artists! More

I had a very solid experience buying a 2022 Jeep Cherokee Limited demo. Everything was transparent and there were no surprises. The pricing was exceptional from the start from the Autotrader site, and you di Limited demo. Everything was transparent and there were no surprises. The pricing was exceptional from the start from the Autotrader site, and you did not have to beat them down to get a good deal. The delivery experience was positive, and the vehicle has been great. More

Fantastic overall experience. First visit, Jamie Richter took the time to discuss what I was after. Second visit, I was looking at a 2023 Ram just posted online and introduced to First visit, Jamie Richter took the time to discuss what I was after. Second visit, I was looking at a 2023 Ram just posted online and introduced to Krystal Campbell. Right from the start Krystal's upbeat attitude and infectious smile puts one at ease. She will go to bat to try and get the customer exactly what they are after, and her knowledge of the Ram line up, new and older is quite impressive. Jeff Thompson More

I was looking for a new SUV and Bay King Motors did not disappoint. Always loved Jeep, Jim showed me a 2024 Compass that checked all the boxes for me...No messing around, came in test drove the compass, ca disappoint. Always loved Jeep, Jim showed me a 2024 Compass that checked all the boxes for me...No messing around, came in test drove the compass, came back the next day to seal the deal...picked up my new vehicle on day 3. There was an issue with the airbag sensor and Lee the service technician was wonderful, he called me to discuss everything he had done correct the problem. he was very personable and understood the importance of speaking with me to put my mind at ease. Overall a great experience! More

Not a great experience on purchase. Misrepresented value of vehicle Salesman promised and did not deliver. Price was wrong when I came to pick up. Fixed then and there not with out a Misrepresented value of vehicle Salesman promised and did not deliver. Price was wrong when I came to pick up. Fixed then and there not with out a fight. Misrepresented value of vehicle, Told us they had to put vehicle in both names because trade in was in my wife's name. Told me it had to be that way, was in my name on delivery, also no truck plate had to put a car plate on it. Was supposed to get an app never happened. Any ways never a call from the manager or anyone. I love my jeep I probably would not write a review but the 4th call for an oil change I guess they didn't understand that I wa dissatisfied on the first ##^^#&@&$&@ Ask if I need my oil changed. There are alot of dodge dealerships around besides this one. More

Title: Nightmarish Experience at BayKing Chrysler: A Cautionary Tale Rating: ⭐️ My recent experience with Bay King Chrysler has been nothing short of a nightmare, and I feel compelled to share the Cautionary Tale Rating: ⭐️ My recent experience with Bay King Chrysler has been nothing short of a nightmare, and I feel compelled to share the details of my poor dealings with this dealership. The series of events began with the purchase of our brand-new 2023 Longhorn Ram, which quickly turned into a saga of incompetence, breaches of confidentiality, and unprofessionalism. The first red flag arose just two days after taking possession of the vehicle, when the dealership contacted me to demand an additional $500. This unexpected charge was attributed to their own mistake in miscalculating a licensing fee. It's astonishing that a dealership of Bay King's supposed caliber could make such a blatant error, leaving me questioning the competency of their staff. As if the financial inconvenience wasn't enough, the situation took a nosedive when I discovered a breach of confidentiality by one of their salesmen. In what can only be described as a shocking violation of privacy, my personal phone number was disclosed to the individual who purchased the truck I had traded in. This revelation was supposedly to facilitate the transfer of the extended warranty into the new owner's name, a task the dealership had initially refused to assist with during the sales negotiation process. Attempting to resolve these issues, I reached out to the Sales Manager, only to be met with a string of excuses and a lack of accountability. Subsequent discussions with the salesman revealed a concerning level of audacity, as he chose to communicate solely through text message. Despite my attempts to address the breach of confidentiality and the unresolved financial matters, my call and text were ignored. To add insult to injury, the dealership received an overpayment on my traded-in vehicle, and despite promises to rectify the situation, the outstanding funds have yet to be returned. It is alarming that a company entrusted with significant financial transactions and sensitive customer information could display such a lack of professionalism and accountability. My experience with Bay King Chrysler serves as a cautionary tale for potential customers. The dealership's actions have left me disillusioned and frustrated, and I strongly advise others to exercise caution before engaging in any transactions with this establishment. The lack of transparency, accountability, and professionalism exhibited by Bay King Chrysler has certainly tarnished their reputation in my eyes. Eddie More

Don’t expect to get good customer service. Service manager is so rude. Literally has the biggest attitude on the planet! I am disappointed with my purchase. Has never stopped having issues sin Service manager is so rude. Literally has the biggest attitude on the planet! I am disappointed with my purchase. Has never stopped having issues since purchased. Shame I have to keep dealing with them. More

First of all I have bought a few car there. The service has been always great, but this last car I bought, Krystal Campbell has been even better. Help me out when I was frustrated with car bec The service has been always great, but this last car I bought, Krystal Campbell has been even better. Help me out when I was frustrated with car because I dod not understand it but she was there to help always. The rest of the staff very helpful also. I recommend this dealership to anyone if not all. More