Bay King Chrysler

Customer Service is terrible! I have brought 3 cars from Bay King and always found the service and service desk staff really professional and helpful up until the past year. I hav I have brought 3 cars from Bay King and always found the service and service desk staff really professional and helpful up until the past year. I have had several issues with the engine light coming on And transmission problems. It went into BK to diagnose and was told it needed a new part it was ordered and booked in a few weeks later. I’m self employed and need my car, it was booked in for the day on Thursday. I was called to say as they were test driving it they found something wrong with the AWDband would need it another day. I was told it would be ready Friday afternoon. I was called late Friday and told exactly the same thing I was told the day before and I was told the person yesterday got it wrong. They called around to get me a car rental. I was given a rental and told it should be ready by at the latest Tuesday morning. I had a rental so I could at least work. i never even so much as got a courtesy call for over 2 weeks. Then I finally get a call stating they fixed the AWD and it needs the brakes and rotors done along with an oil change. I was very annoyed that this was the first call in over 2 weeks. Told them don’t bother doing extra work on it. I picked the car up on 18 April late afternoon and went straight to work. I had appointments booked all evening as it was the Easter weekend. Around 5pm the thermostat started to raise up into danger level. I was right over in Stoney creek and I live in the west end. I was scared to drive home. Everytime I accelerated it would shoot up into danger level. I got home called the sales dept and Jamie one of the mangers who was very helpful came out to my home to look. He apologized and said with it being Good Friday there was nothing could be done until Saturday. The car should never have been sent out of the service dept with an fault like that. I could not drive the car. I was given another rental on the Saturday and went back on the Tuesday to pick up my car. It was over three weeks that I never had my car and I spoke with Pat the Service Dept manager. I said to him that you should have done the brakes free for all the hassle and loss of earning I have had over the last few weeks. Ronnie was there the lady that I had been dealing with throughout the ordeal. I found her very helpful and professional, I told the manager it was disgusting how I was told that she got things wrong when she called me. She was the only one that was honest from the start. I asked Pat what happened that it took so long and what are you going to compensate me for my loss of earning. He stated he needed to speak to Jaimie and then he will call me in a few days. HE HAS NEVER CALLED ME SINCE. It is not the first issue I have had since he became manager, he never calls back. I will never buy from Bay King again. Since he became manager, the service has gone down hill. I have always had all my work done there in the past but never again More

Pleasant experience Krystal was a pleasure to deal with, very helpful. She went to great lengths to find a vehicle that suited my needs perfectly. When the vehicle was Krystal was a pleasure to deal with, very helpful. She went to great lengths to find a vehicle that suited my needs perfectly. When the vehicle was delivered, Krystal was extremely helpful in answering all my questions as the vehicle came equipped with many exciting features. She stayed for several hours after her scheduled shift to assist me and is always there to help me whenever I have another question. I would definately deal with this knowledgeable and hard-working saleswoman again. More

Repeat. Custome. Mean satified customers My parents bought 2 cars from. B. K. Since there gone i thought i would check out there lot. Upon arrival was not swamped by pushy sales people everyo My parents bought 2 cars from. B. K. Since there gone i thought i would check out there lot. Upon arrival was not swamped by pushy sales people everyone was prefesional and went up and above to help me out. Just bought a 2014 ecodiesel they worked with me to make this happen. Dan my salesmen was polite and respectful. Cant miss him looks like. Walter white from. Breaking. Bad. Just needs the hat lol. I recomend this dealership. Lots of eye candy so its easy to get swayed from what you are actually there for especially the cute little dish in the show room. Loved the viper as well as the xxxx cat and nemerous other vehicles. 5 star top notch servise from the moment i got there to the time i left More

Amazing experience Being a single women looking to purchase a new car was daunting to say the least. I went into bay king and met John Morrish. His easy going laid bac Being a single women looking to purchase a new car was daunting to say the least. I went into bay king and met John Morrish. His easy going laid back personality was very refreshing compared to the dealer I had just come from. John knew I was overwhelmed and therefore just gave me the information I requested. After visiting a few more Dealerships I ended up right back at bay king. I knew I wanted to deal With John, so much so I passed up the owner, not realizing who he was and son, to wait for John to finish with the client he was working with. They joined forces and worked out the best deal I could have hoped for. And I have to admit we did entertain them as well. Love Thelma and Louise. We will recommend bay king to everyone. Thanks again guys. Great job. More

Fantastic Experience It was our first time buying a van for our family and Mike Afrasiabi was so friendly and helpful. He even went above and beyond when we had a problem It was our first time buying a van for our family and Mike Afrasiabi was so friendly and helpful. He even went above and beyond when we had a problem to fix everything to our satisfaction. I would definitely go back and recommend this dealership and Mike. We have just loved our Dodged Grand Caravan! More

Awesome dealership Purchased our first pickup truck here after being minivan owners for 25 years! Not to mention we purchased our last vehicle from Bay King 7 years ago. Purchased our first pickup truck here after being minivan owners for 25 years! Not to mention we purchased our last vehicle from Bay King 7 years ago. Seems to be you can look around and compare but you always go back to what you know to be a great place. Our sales employee said to us “I just show the vehicles and they sell themselves”, well that might be somewhat true but Daniel Piasecki was wonderful...patient, friendly, knowledgeable....made this dicision that much easier - thank you so much Daniel! Finance department was also great, peter worked with us on our last purchase as well -obviously it’s a great place to work if they can keep employees around for so long. Thanks to everyone at Bay King Motors! More

Mike was Great Mike was prompt to respond to my e mail inquiry and followed it through the sales process with Professionalism and courtesy. He was really great Mike was prompt to respond to my e mail inquiry and followed it through the sales process with Professionalism and courtesy. He was really great More

Happy customer My experience with Mike and Patrick was pleasurable and they made the transition of sale and delivery smooth and hassle free. Both team members were f My experience with Mike and Patrick was pleasurable and they made the transition of sale and delivery smooth and hassle free. Both team members were friendly and professional. Thank you! More

Length of oil change I'd like to start by saying, since my last review I did receive a phone call by management apologizing for the extremely long wait time from my last I'd like to start by saying, since my last review I did receive a phone call by management apologizing for the extremely long wait time from my last visit to bay king. They assured me, that would never happen again..... I booked an apt and had to wait 1hour and 20min. It's insane. Thank goodness for my mother, who agreed to watch my 2year old son. Im also very unhappy with their U connect headphones. I originally got 2and they broke. I had to buy 3 more at $100 each. They broke. They break so quickly and easily! Im not sure who was working on my van or anything. I do apologize for naming the names below. This review FORCES me to pick names or it will not post. More

Extremely Satisfied Customer Nathan provided excellent customer service. He asked and answered several questions, recommending a vehicle that met our needs and lifestyle. After se Nathan provided excellent customer service. He asked and answered several questions, recommending a vehicle that met our needs and lifestyle. After selecting the vehicle, Nathan educated us on its various features and automotive history. He was remarkably forthright and professional. Nathan ensured the Bay King team completed excellent quality of work. The vehicle was inspected and certified for safety, cleaned and ready for pick up. He was especially attentive and considerate. Nathan demonstrated genuine friendliness. He took the time to get to know our family and catered to our family’s schedule. Nathan established an immediate rapport. He was very welcoming and hospitable. Nathan offered us a great price for our former vehicle. He also secured a financing plan that was manageable and affordable. Nathan then referred us to Peter Mackey who skillfully completed the financing detail of our purchase. He was always caring and respectful. Overall, we were extremely satisfied with our experience and will continue to do business with Bay King in the future. We absolutely love our new Jeep! Thank you, Nathan and Bay King! More