Barrie Volkswagen

Why I like Volkswagen A five star review because VW Barrie earned it! Friendly, professional and knowledgeable sales people and in the service department. I have always li A five star review because VW Barrie earned it! Friendly, professional and knowledgeable sales people and in the service department. I have always liked VW starting with the 'beetle'! More

Unprofessional Horrible customer service by service advisor # 20451, was told one price for oil change then charged another, he was very rude about it making it seem Horrible customer service by service advisor # 20451, was told one price for oil change then charged another, he was very rude about it making it seem like it was my fault, would not even look up at me while trying to talk to him ans brushed me off, calling head office now. More

Service was great The services was a amazing and my salesperson Zach was very helpful and had great communication. Always got back to me fast and gave me a great deal! The services was a amazing and my salesperson Zach was very helpful and had great communication. Always got back to me fast and gave me a great deal! Thank you Zach! More

Very easy to deal with and considerate The team at Barrie VW got us into an awesome 2018 Golf demonstration model. We are very happy with the value we got for the deal. The payment includin The team at Barrie VW got us into an awesome 2018 Golf demonstration model. We are very happy with the value we got for the deal. The payment including the VWPP program and prepaid maintenance made complete sense to us and it was explained neatly and honestly by the finance representative. I’m very happy with Ian’s level of care he offered my partner and I. We felt like very valued customers. We will be back when it’s time for our next VW. More

GOOD PERSON TO DEAL WITH JUST WANTED TO SAY THANKS TO JESSE AND THE DETAIL BOYS FOR DOING A GREAT JOB. BOUGHT A USED DODGE VAN. JESSE TOLD ME THE GOOD THE BAD AND THE UGLY ABO JUST WANTED TO SAY THANKS TO JESSE AND THE DETAIL BOYS FOR DOING A GREAT JOB. BOUGHT A USED DODGE VAN. JESSE TOLD ME THE GOOD THE BAD AND THE UGLY ABOUT THE VAN.I LIKED HIS HONESTY. IT WAS NOT CLEANED BY THE LAST OWNER FOR A LONG TIME BUT JESSE PROMISED THE BOYS OUT BACK WILL MAKE HER SHINE AGAIN......THEY SURE DID,GREAT JOB LADS......VERY PLEASED More

Terrible Dealership! DO NOT BUY HERE. We purchased a 2019 from this dealership in August with the agreement that our winter cars steering rack was to be fixed as part o DO NOT BUY HERE. We purchased a 2019 from this dealership in August with the agreement that our winter cars steering rack was to be fixed as part of the sale. Over 3 months later and our winter car is sitting in the same spot with new damage done to the hood. Jesse the salesperson we purchased from has contacted us weekly saying the car is going in and still has not moved. Finally we decided to speak to Todd Shivers the GM who then tells me to take the car back and they will cut a cheque for $500. Are you kidding me? The brakes are shot, the car won't start and the power steering line is still broken and you think $500 is acceptable? We drove the vehicle to the lot. We are in the midst of contacting OMVIC, our lawyer and the Dilawri Group. This dealership is fraudulent and deceptive. I will post this review everywhere to deter future consumers from going to this dealership and hopefully keep others from experiencing this horrendous "service". More

Truly satisfied customer I just bought a 2014 Jetta from the Barrie dealership and I dealt with Brandon and Elliott. They were both amazing and got me the best possible deals I just bought a 2014 Jetta from the Barrie dealership and I dealt with Brandon and Elliott. They were both amazing and got me the best possible deals they could get. I would highly recommend this dealership to anyone who is looking to buy a vehicle. More

Overcommitt/Under Deliver Nothing but hassles dealing here from the start. They ruined a rim on a brand new car changing my snow tires over and had to push them to get a new ri Nothing but hassles dealing here from the start. They ruined a rim on a brand new car changing my snow tires over and had to push them to get a new rim instead of refinish the one the car came from. Now stuck with the car (under warranty) going into limp home mode and with a check engine light on they are saying its "inconclusive" and will not change the part the code points to. Luckily I had the codes read before I went by a specialty VW shop as now they are trying to blow me off after the car has been in the shop WITH NO LOANER. How can a car dealer not give loaner cars for warranty repairs?? "We have none" the service advisor said. Hmm your a car dealer Barrie VW....maybe get more or supply a aftermarket rental like from Discount? Will be filing a BBB complaint and OMVIC complaint if they do not put the part on the codes pointed to. I have a car under warranty I can not use safely as when in limp home mode it can not drive at the speed of a 400 series Hwy. Very unsafe situation for me to drive this car not repaired. More

Disappointed Over and Over Again My husband and I purchased two brand new vehicles within weeks of one another. The initial sales experience was great, however this location needs to My husband and I purchased two brand new vehicles within weeks of one another. The initial sales experience was great, however this location needs to realize that customer service should continue after the sale is completed. Management takes no responsibility for concerns or issues which reflects poorly on all staff. We've had to spend several hours calling and visiting the dealership before simple and unnecessary issues were resolved. Customers should know that Volkswagen Canada assumes no responsibility for the actions of this dealership since they are privately owned. Additionally, Barrie VW sold me a car that had a recall on it and did not fix it or notify me of it. Luckily a new recall came up and when I brought my vehicle in for service they told me about the outstanding recall. More

Buyer beware!!!!! BUYER BEWARE!!!!!! I bought my new car from this dealership only to find out that it had been preregistered to someone else, which was never disclo BUYER BEWARE!!!!!! I bought my new car from this dealership only to find out that it had been preregistered to someone else, which was never disclosed to me at the time of purchase. This has caused me to lose 6 months of warranty on my car. I have tried to resolve this situation with the general manager Mr. Shivers, but he not only refuses to apologize or recognize wrong doing but doesn't even respond to phone calls or emails. The worst customer service post purchase I have ever received!!! I am now taking legal action. Be careful when buying a car here, as this situation is very shady, and probably not an isolated incidident. More