Barrie Volkswagen

Slimy car dealership Dishonest dealership, they try to fool you with any slimy car dealer tricks. Be aware, go somewhere else if you want good service and a real deal ! Dishonest dealership, they try to fool you with any slimy car dealer tricks. Be aware, go somewhere else if you want good service and a real deal ! More

Amazing service The sales men that help me out on my buy name is Brent. He is very professional and very helpful . I’m . Very happy on my buy and I recommend him to a The sales men that help me out on my buy name is Brent. He is very professional and very helpful . I’m . Very happy on my buy and I recommend him to anyone that goes to Barrie Volkswagen More

DEF issues I am new to the DEF world. Never had to deal with Adblue so I am happy to let the techs at the dealership deal with the problems - which they did. V I am new to the DEF world. Never had to deal with Adblue so I am happy to let the techs at the dealership deal with the problems - which they did. Very happy with the service. More

Installation of the rust module. The rust module was installed in the vehicle.It was removed from our old vehicle and then reinstalled in the new VW Golf that we purchased. Everything The rust module was installed in the vehicle.It was removed from our old vehicle and then reinstalled in the new VW Golf that we purchased. Everything was done according to what we asked for. Our licence fell off the vehicle at Phaff in Newmarket. It was put back on and bolts tightened. More

Excellent as always I had an unforeseen issue with my car, called the dealership and was dealt with immediately. The repair took a day, and I was really pleased the issue I had an unforeseen issue with my car, called the dealership and was dealt with immediately. The repair took a day, and I was really pleased the issue was resolved so quickly. More

2017 GTI My car was ready to go on pick up day. A lot of detail and attention went into its appearance. Can’t wait to purchase my next one. My car was ready to go on pick up day. A lot of detail and attention went into its appearance. Can’t wait to purchase my next one. More

Fast and efficient From the time I booked the appointment and while on the premises the staff were all friendly and kowledheable. They made my visit feel very pleasant a From the time I booked the appointment and while on the premises the staff were all friendly and kowledheable. They made my visit feel very pleasant and relaxing. More

Winter tires Good service but deal was not explained clearly. We picked up vehicle and had an outstanding balance for service fee which we thought was included wit Good service but deal was not explained clearly. We picked up vehicle and had an outstanding balance for service fee which we thought was included with tire pricing. More

I had an emergency and was dealt with courteously and rapidl I was dealt with compassionately rapidly and professionally. I got the feeling that someone cared and listened. At the end of the experience I was exp I was dealt with compassionately rapidly and professionally. I got the feeling that someone cared and listened. At the end of the experience I was explained carefully the nature of the problem and follow-up required. I was entirely in satisfied More

Worst Customer Service Wish I could give a "minus". My experience with this dealership was the worst customer service I have ever received. My car went into the body shop on Wish I could give a "minus". My experience with this dealership was the worst customer service I have ever received. My car went into the body shop on a Tuesday to get repaired. I was given a 4-5 day estimation as to when the vehicle would be completed by. I was not given a call throughout the days and had to call the dealership myself on the Friday to get an update. I was told it would not be ready and it would be finished 'tomorrow', on the Saturday. I asked if there is ANY updates please ensure you call me. I get a call back a couple hours later stating the car would now not be completed till Monday. A little upset, but no questions asked I was ok with it and waited. On the Monday, again, did not receive a call with an update and had to call myself, the car needed another part and it will now not be ready till Wednesday. NOTE: I was not notified at ALL that the car needed another part and it was waiting to arrive, there was absolutely no communication to myself THE CAR OWNER. I waited until Wednesday an hour before service closes, still no call. I call AGAIN, can you guess? Car is not ready. Still here left without a car and waiting for them to finish the job they have started. I get it situations occur that you have no way to control, but you must ensure the customer has been communicated to about it! Do not believe anything the customer service department says, as it is a bunch of empty promises. More