Barrie Kia

I have no idea how this dealership is still around, and how they get away with treating customers the way they do. I have been a Kia owner for 5 years now. I have had multiple interactions with this deal how they get away with treating customers the way they do. I have been a Kia owner for 5 years now. I have had multiple interactions with this dealership and every single one of them I leave there completely disgruntled and promising myself I will never return. Aside from the sales manager basically raising his voice at me for rightfully asking questions before considering my options to trade in for a newer model all while pressuring me to sign papers and hand over $1000 to complete the trade in for a vehicle they did jot even have on site- I was simply looking at options for myself; I have also been left OUTSIDE in the rain and cold, not able to wait in the wait area while my vehicles RECALL was being looked at-- told the waiting area was for Customers BUYING ONLY. They treat potentials as if they care and leave their current customers outside in the rain for hours, or on their own to pay an Uber to get home and back-Could of been told over the phone. I refuse to go here anymore, i am very upset that no one has rectified all the unhappy PAYING customers, I have even spoke to head office- they don't care- they `say it is the locations issue and when complaining at the location they basically laugh at you. AVOID THIS DEALERSHIP!!!! Spare yourself the disappointment More

Sold me a lemon then agreed to take it back but nailed me an extra $13 000 for the lemon on top of the new car.So in the end I am paying out $66000 on a $25 000 car🙄🤔 Calling better business an extra $13 000 for the lemon on top of the new car.So in the end I am paying out $66000 on a $25 000 car🙄🤔 Calling better business bureau, a lawyer and small claims .Not feeling super thrilled with this dealership.So much added stress when I should be celebrating my new car.I am supposed to feel like I'm winning but instead I feel like i have just been totally scammed.😊✊$66000 i should be in a hotrod but I will be driving a Kia soul.Buyer beware!!! More

The Barrie Kia car dealership is an excellent location The Barrie Kia car dealership is an excellent location to purchase a vehicle. The staff all were kind, helpful and very knowledgeable. Ali Yaseen The Barrie Kia car dealership is an excellent location to purchase a vehicle. The staff all were kind, helpful and very knowledgeable. Ali Yaseen was a very patient, honest and efficient salesperson. He helped us with each step of the car purchase process, including picking us up at home in the courtesy vehicle on the day we were getting the new car. It felt really nice to be around so many genuinely friendly people. What an excellent location and a truly great experience. Thank you Ali Yaseen! More

I recently had the opportunity to purchase some floor mats and winter tires from Barrie Kia. The gentlemen in parts, David assisted my wife and l with our purchases. David was very knowledgeable and pr mats and winter tires from Barrie Kia. The gentlemen in parts, David assisted my wife and l with our purchases. David was very knowledgeable and prompt with the ordering of our parts. It's nice dealing with an experienced staff member that spends the time to ensure that he's meeting his customer needs. we'll be back. More

Took my leased KIA for engine repairs covered by warrantee, took two weeks for repair to be completed, no offer of complimentary vehicle rental or even assistance getting one, no discount or apology warrantee, took two weeks for repair to be completed, no offer of complimentary vehicle rental or even assistance getting one, no discount or apology for the time needed. Was assured vehicle was safe and road ready. I drove it Southbound down the 400 for 15 minutes when the vehicle stalled and was showing same signs of an engine problem as before the repair. I called Barrie KIA and was placed on hold for 25 minutes and when someone did pick up the phone, customer service was absolutely terrible. I was stranded at the side of the highway, and had to call my own CAA to tow my vehicle. Again, no offer from Barrie KIA for complimentary rental until the vehicle was fixed...for the second time. Terrible experience. If you need a KIA dealership go to Newmarket. More

Very poor service from this dealership when purchasing my new vehicle. High pressure sales and disorganized. new vehicle. High pressure sales and disorganized. More

I stopped using Barrie Kia because of the shady way they do business. 2 unethical sales, several poor service interactions and many years later, I’m done with this dealer. I will advise anyone who steps foo do business. 2 unethical sales, several poor service interactions and many years later, I’m done with this dealer. I will advise anyone who steps foot into the dealer to use caution as they will attempt to swindle you somehow. I’ve since bought a third Kia but not from Barrie nor will it ever be serviced there. More

Excellent service, I traded my trusted Skoda for Kia from this dealership, and I couldn't be more satisfied!! I went to many other places, but that's where you can find one of the most professional, skilled this dealership, and I couldn't be more satisfied!! I went to many other places, but that's where you can find one of the most professional, skilled folks. Say hello to Patrick from this humble 2020 Ceed owner! What a charming pal I wish I could buy on more car just to meet this fella again. More

In the beginning they made my purchase and everything appear smoothly with no hiccups. After everything was said and done, I didn't get the exact features on my SUV that they claimed I would have. They l appear smoothly with no hiccups. After everything was said and done, I didn't get the exact features on my SUV that they claimed I would have. They lied to be about my trade in and offered a couple hundred for scrap. Turn around to find out that my so called scrap trade in was sold for $6,000.00. My car was not in new condition and driven already 493km when they said I was getting one with under 11km. I've contacted this representative and told this individual my concerns and was brushed off and told to trade it in. I've questioned can I pay at my own expense for these features to me added so when my child drives I can have a sound mind. Again brushed off and completely ignored. Don't go to this dealership, they are very talented con artists. Take your business somewhere else unless you want to endure the Rath of these people. More

I brought my Kia Sportage in for service on the Air Conditioning system. Jim at the service desk helped me. He told me how long to get it in and how long to do a service check. They got it in when h Conditioning system. Jim at the service desk helped me. He told me how long to get it in and how long to do a service check. They got it in when he said and Jim followed up with me several times during that period. He was awesome to deal with. They were not able to fix it that day because a part is needed but Jim promised to follow up with me when the part comes in and schedule me for the required repairs. I dealt with several other people who offered me water several times and even the GM who came out to make a little boy smile who had been waiting with his mom. Customer service is a priority at this dealership. More