Bank Street Kia

The team at the service area performs at the highest level of incompetence. Do go here if you like getting ripped off and wasting time. level of incompetence. Do go here if you like getting ripped off and wasting time. More

The way they deal with customers is great and professional. You feel as if they know what's on your mind. Mr. YOUNES OMARI helped me with all the details, even after purchasing the car, he called professional. You feel as if they know what's on your mind. Mr. YOUNES OMARI helped me with all the details, even after purchasing the car, he called to make sure I was happy with the car, and to offer his support in term of how to deal with all technology in my vehicle. Many thanks to YOUNES OMARI. Many thanks to Kia Bank St. Ottawa. More

Wouldn’t deal with Kia on Bank or Kia on Huntclub Rd same owners. The sales team is very shady cannot trust them. High turn around on sales staff owners. The sales team is very shady cannot trust them. High turn around on sales staff More

FALSE COMMITMENTS - FALSE PROMISES I signed vehicle purchase agreement for 2020 Sorento EX+ on July 18, 2020 and made the deposit and was told that although they don't have this vehicle I signed vehicle purchase agreement for 2020 Sorento EX+ on July 18, 2020 and made the deposit and was told that although they don't have this vehicle at the moment but they will locate it within 2 weeks. After few days I inquired about the vehicle status by email and over the phone but no clear answer. On July 29, I sent another email to the salesperson and asked about the status. The next day, I got a call from the sales guy that they can not locate any EX+ in the "whole" Canadian market and I have two options, either take the deposit back or take lower Trim LX+ V6. They informed me about it after 12 days and gave me misleading information that its not available at any KIA location in Ottawa or outside of Ottawa. I then called other KIA dealerships in Ottawa and 3 out of 4 dealers had that vehicle available in their lots. I personally visited two of them and verified the vehicles are actually available. I called back to the salesperson again and mentioned the same and was told to go and get it from them. RIDICULOUS !!! They lied to me! If I have to locate the vehicle then why did they asked me to sign the deal at the first place. Secondly, why did they inform me about it after 12 days if they can not manage to get it. I cancelled the deal and requested deposit refund on July 30 by visiting the dealership in person and was told that i will get the refund in cheque and not by credit card (the original form of payment). I will NEVER recommend KIA BANK to anyone. !!! BEWARE OF THEM !!! More

Awesome Team , Great Service We have been returning to this same dealership for quite a few years and always feel very welcomed and happy with the service we receive. Our recent p We have been returning to this same dealership for quite a few years and always feel very welcomed and happy with the service we receive. Our recent purchase of our new Soul 2020 was no exception from the minute we walked in the door. we were greeted with cheerfulness, professionalism and attention to our needs right away and would like to thank Ernest for his help and knowledge giving us all the information we required to make our purchase , actually he did go the extra mile to acquire the correct color of choice and did not try to influence to purchase a different color that made a lot of difference to our purchase experience.. Ralph, also did an excellent job of providing all the information required to make sure we had the best possible coverage for stress free ownership, thank-you once again and for making it always a great experience even in these uncertain times we felt quite at ease and safe at your facility. More

Bad Saftey!! Buyer BEWARE I purchased a vehicle from Bank Street Kia with a bad safety, the car was rough shifting and transmission seemed to be slipping, the dealer ship said I purchased a vehicle from Bank Street Kia with a bad safety, the car was rough shifting and transmission seemed to be slipping, the dealer ship said they put their best mechanic on and I was told the car(2016 Jeep) just had a xxxxty CVT Transmission(the vehicle actually had a 6 speed automatic) I told them I did not feel comfortable with the sale but they already had the keys to my trade in and the car I was trading in was no longer mine I need to take the new one. At this point I am 4 hours from home and don't really know what to do I tell them then when I get home it is going to the Chrysler dealership in my hometown. When inspected by the Chrysler dealership I was told that I was ready to lose the wheels off the car and it had a shotty safety. I forwarded my $1600 invoice to the Kia dealership and their sales manager(Moe Sabra) offered me a cheque for only $62 and said it was my fault for not catching the other stuff. More

Sold me the car, detailed it later. They damaged the car while detailing it and blamed it on me because I noticed when my wife brought it home. Steer clear, I’m scared to bring my car in for servicing now. while detailing it and blamed it on me because I noticed when my wife brought it home. Steer clear, I’m scared to bring my car in for servicing now. I’ll have my camera on hand everytime. Everything leading up to this ridiculous incident was great, then all downhill from there. More

Great Service I bought a used vehicle on June 04/20 and found that customer service was very good from the moment I entered the Dealership and to the final sale. I I bought a used vehicle on June 04/20 and found that customer service was very good from the moment I entered the Dealership and to the final sale. I drove away in the used vehicle feeling very good about the dealings that I had with Younes and everyone at the Dealership I would definitely recommend them to anyone looking for a vehicle More

wrorst service ever, bring my sorento for wheel or differencial problem and they never cherck it out. saying that thé sound was my trailer itch. and beleive me that is not..big problrm whit the rear differencial problem and they never cherck it out. saying that thé sound was my trailer itch. and beleive me that is not..big problrm whit the rear differential. he told me To go To Gatineau if it.s To far for me...what a jerk More

AMAZING CUSTOMER SERVICE by Sully he help us find the right car and he’s a wonderfully Guy made it easy and smooth loved him and he was kind and well spoken. I had a 10/10 experience and highly recommen right car and he’s a wonderfully Guy made it easy and smooth loved him and he was kind and well spoken. I had a 10/10 experience and highly recommend going to see Sully More