Bank Street Kia

We went from a 2017 Kia Sportage to a 2019 Kia Sedona, so that we wouldn't have to tow when we went camping. I found the van on CarGuru, it had been on the lot for 140+ days. I went to test drive it on a whi that we wouldn't have to tow when we went camping. I found the van on CarGuru, it had been on the lot for 140+ days. I went to test drive it on a whim with my daughter, the van was in the showroom, so they offered to let us drive a lower trim of the same year, to get a feel for the size and ride. When Justin asked if we could talk numbers, I said no, as my husband is our main income provider, he was disappointed, but I suggested that I book a test drive for that Saturday with my husband, and other daughter. Fast forward to the test drive, Justin brought us the same van I had previously drove, but there was an issue with the sliding door on the drivers side not closing completely. This made for a very distracting drive. When we returned to the dealership, we said we were leaving, that the test drive was not fun, and very distracting. The manager came over and offered to let us test drive the van we were actually interested in. They removed the van from the showroom, which was a spectacle to watch, having never seen it before, our children were excited to watch. We went on the second test drive, which was much better then the first. We fell in love with the roominess and comfort. Put down the $500 *deposit* (deposit infers that the money will be returned), we were then passed on to Ralph in finance. Ralph was very straightforward and didn't sugar coat anything. We are special market for loans, so the payment we were expecting was raised, we were expecting this. Ralph told us that we would probably not be accepted for the loan, we asked him to try - the worst that could happen was we were declined - no harm no fowl. On Monday we got the call we had been approved, and for the amount that Ralph had said would be the payment. We arranged to pick up the van on the Thursday. The van was not fully cleaned, still some stains on the seats (part of the reason for the 4*). When I asked about the deposit, Ralph said it had been put as a down payment. I was upset that the the deposit wasn't returned as expected. When I hear deposit - I thought it would be returned, not put as a down payment (the other reason for the 4*). I will say this, after dealing with other large dealership groups, and having bought many vehicles, this is the first time we drove away without feeling like we were railroaded, scammed or taken advantage of. I would recommend this dealership, but be sure to have the time to inspect the vehicle (don't bring children to the pick up), and be sure that it is cleaned. Also be ready to lose the $500 "deposit", and to be told you have to have new plates, which I am convinced was unnecessary and that they didn't want to have to do an extra step at the DMV. More

Thank you to the team of Kia on Bank Street for the excellent service. Your explanation, guidance and patience is well appreciated. excellent service. Your explanation, guidance and patience is well appreciated. More

Amazing service team. They know me when I walk in and take great care of my KIA! Never surprised or disappointed. Going on 2nd car and 7 years in this relationship. Highly recommended for sales take great care of my KIA! Never surprised or disappointed. Going on 2nd car and 7 years in this relationship. Highly recommended for sales AND service. More

Very pleased with my decision to buy my 3rd Kia from Bank Street Kia! Younes, the sales person, took the time to listen to my needs and concerns and came back with the right offer! Thank you! Street Kia! Younes, the sales person, took the time to listen to my needs and concerns and came back with the right offer! Thank you! More

BUYER BEWARE————————————————————————I had a similar BUYER BEWARE ———————————————————————— I had a similar experience to many of the past negative reviews on this site. Absolutely brutal experience BUYER BEWARE ———————————————————————— I had a similar experience to many of the past negative reviews on this site. Absolutely brutal experience, they lie and tell you that the bank won’t take your downpayment before even trying to get a loan. They hide fees with no explanation if you catch them, check the HST charged, mine was overcharged. If you’re financing, check the amount they attempt to approve with the bank, they attempted to take out over $1000 more on my loan than was needed. (The bank cuts a cheque to the dealer for the total financing amount, and then you are stuck paying off the balance to the bank). They essentially attempted to overcharge me $1500 for a used vehicle and thought I wouldn’t notice. They will tell you that they are not trying to rip you off, and if you’re trusting that’s exactly what they’ll do. Do NOT go here, this was the worst experience I have ever had at any dealership in my 49 years. More

Very professionnal sales rep and team. Overall, it was a great experience and would not hesitate to recommend this dealership to friends and family. Thanks great experience and would not hesitate to recommend this dealership to friends and family. Thanks More

They add on charges and try to hide it, they will over charge you and only it try to show you your monthly Payments instead of your total bill . Very unprofessional and untrustworthy on top of that they w charge you and only it try to show you your monthly Payments instead of your total bill . Very unprofessional and untrustworthy on top of that they will also attempt to tell you if you don’t take there gap insurance they can’t get you approved for financing. What a joke, we have an 850 credit rating, talk about shady.. don’t dismiss all the bad reviews... save yourself the time , money and peace of mind and go elsewhere you will be happy in the long run. More

Justin was amazing! He made sure we found the right vehicle vehicle and did a breakdown on all new car fee's to make sure I know what I am getting myself into! I can't say enough about their profession vehicle vehicle and did a breakdown on all new car fee's to make sure I know what I am getting myself into! I can't say enough about their professionalism and how they do their business! I highly recommend! More

Thomas and Ralph are both polite and professional and did a great job showing us the inns and outs of the vehicles made us feel very comfortable and feel like they gave us a good deal we’re happy with the ve a great job showing us the inns and outs of the vehicles made us feel very comfortable and feel like they gave us a good deal we’re happy with the vehicles and how fast everything happened so far so good no complaints I would rate the service is 10 out of 10 More

The team at the service area performs at the highest level of incompetence. Do go here if you like getting ripped off and wasting time. level of incompetence. Do go here if you like getting ripped off and wasting time. More