Bank Street Hyundai

Excellent Dealership This dealership has been first rate in sales,and service. this is the third car i have purchased here. Staff turn over is low, and knowledge of the cu This dealership has been first rate in sales,and service. this is the third car i have purchased here. Staff turn over is low, and knowledge of the customer base is very high. It as a pleasure dealing with them. More

Best Experience of Buying a Car I shopped around different dealerships in Ottawa for a vehicle that was suitable for me and my family and I finally found Bank Street Hyundai. Their s I shopped around different dealerships in Ottawa for a vehicle that was suitable for me and my family and I finally found Bank Street Hyundai. Their sales associates that greeted me were a perfect balance of professional, fun and easy to speak with. They were very informative and only showed me options that fix my requirements and restrictions. The Finance Manager did everything to make the best deal possible and shopped around for ideal financing options. The Finance Manager truly went above and beyond to get me and my family into the perfect vehicle for us. We received a tour of the entire building and all the different departments and were greater by everyone respectfully. Overall, Bank Street Hyundai's team of professionals was the best buying experience I've ever had the pleasure of interacting with. All their employees genuinely loved their jobs and I will only shop there in the future. More

AMAZING NO PRESSURE EXPERIENCE From the moment I entered the dealership I was greated with a relaxed no pressure team, The sales manager took time to come right away to greet me and From the moment I entered the dealership I was greated with a relaxed no pressure team, The sales manager took time to come right away to greet me and handed me over to Thomas a very helpful and relaxed salesman . Then to my surprise Ernesto Lorello who did an amazing job helping me finance my new Accent almost 4 years ago came over and to my surprise remembered my name. I asked for him to take care of me a second time if possible and what a wonderful job he did again, I was able to purchase an Elantra GL with unbelievable features without increasing my monthly payments. I referred my son to them who needed to change his vehicle and the next day they took great care of his needs with the same relaxed and helpful manner. Thank you again and I will not hesitate to recommend this team to all my family and friends. Needless to say the vehicles are great also. More

Friendly and customer-oriented dealership I’m pleased with the purchase of my new Santa Fe. Amir took the time to listen to my needs. Amir, Ernesto, and Thomas thank you very much for great I’m pleased with the purchase of my new Santa Fe. Amir took the time to listen to my needs. Amir, Ernesto, and Thomas thank you very much for great customer service! More

Generally good experience - except Went in there for service recently. I can say I wouldn't recommend going to in there to see Luke. I think he means well but isn't a very straight up g Went in there for service recently. I can say I wouldn't recommend going to in there to see Luke. I think he means well but isn't a very straight up guy, as he will straight up lie to your face. A little honesty goes a long way... The rest of the service staff has been great though! More

Excellent Service 4 years ago a neighbor recommended Shahir, so I went and had a very good experience, then I referred my sister Joanna, she was so happy with Shahir, 4 years ago a neighbor recommended Shahir, so I went and had a very good experience, then I referred my sister Joanna, she was so happy with Shahir, she needed a car right away and Shahir was able to help her and he answered her questions and her needs. I, 4 years later called him back because I wanted the Elantra 2017 and like always Shahir listened by my needs and concerns. Next Friday April 29 I will pick up my new Elantra 2017. I am so happy. Thanks for your support, for listening and for a wonderful welcome but most of all for your courteous service. You are the best. Denise Dufour - Gatineau Quebec More

Best dealer in town!!!! Best dealer in town. You feel welcomed the second you walk in. They have amazing customer service. Thomas was very helpful and had an answer for every Best dealer in town. You feel welcomed the second you walk in. They have amazing customer service. Thomas was very helpful and had an answer for every questions I asked. He promised me that just by coming in they would beat the Price of any competitor in town and he was right. Chris haddad was very helpful when it came to making a deal. He did everything he was able to do to make sure I was happy and satisfied with the offer. I will be back for my Next car :) More

Pleasant experience I never intended to trade my car but Shahir and Ernesto made the whole experience very pleasant. I was contacted to think about trading my car. I I never intended to trade my car but Shahir and Ernesto made the whole experience very pleasant. I was contacted to think about trading my car. I make an appointment with Shahir for 11:00 AM Monday and by 1:00 PM I had a brand new car reserved for me. Shahir listened to me, was very respectful and very informative. I appreciated that there wasn't hours of 'let me talk to my manager' back and forth. When that type of negotiations go on I find myself ready to walk out. Shahir only did that once. When I asked a question he had the answer. The financing was done with Ernesto. This is the third vehicle that I have financed through Ernesto. He is so friendly, knowledgeable and caring that talking finances can actually be fun. He put together a deal that had my best interests at heart. My husband has recently passed away and I found that Ernesto did not try to up sell things to me just because I was a woman alone. That can often be the case but Ernesto was very respectful and wanted to be sure I had a deal I was comfortable with. I would recommend Ernesto to anyone. All and all buying my car was a very pleasant experience. More

Friendly and Thorough! We were greeted immediately and introduced to all personnel who would be involved in the process of showing us a vehicle. Everyone was super friendly We were greeted immediately and introduced to all personnel who would be involved in the process of showing us a vehicle. Everyone was super friendly. We were able to get a test drive going in very little time. The salesperson was wonderful, fun, knowledgeable and helpful. We started out looking at a used vehicle and decided instead to by new....our first SUV. They had exactly what we wanted and we're able to pick it up within 2 days. Overall our experience was very positive and we're happy to have a relationship with this dealership going forward. More

Informative and Helpful! I have had a very positive experience with this dealership. The follow up was fantastic, and although I did not purchase a vehicle from them, I know s I have had a very positive experience with this dealership. The follow up was fantastic, and although I did not purchase a vehicle from them, I know several friends who have and I would certainly recommend them! Overall the customer service was excellent. More