Bank Street Hyundai

the experience i had with faysal an ashur was wonderful from time i called thank you so much guys it was a pleasure :-) thanx you from time i called thank you so much guys it was a pleasure :-) thanx you More

This is my 5th car that I have bought from this location. I keep coming back for a reason. The customer service is outstanding! From remembering my name and my husband's name, to the names of my children. I keep coming back for a reason. The customer service is outstanding! From remembering my name and my husband's name, to the names of my children. They really do make you feel special. And have always went out of their way for me. I recommend this dealership to everyone I know. Thanks. More

We were looking at the new cars out right now and shopped around for the first time. Bank Street Hyundai not only meet our price, had the nicest vehicle but were by FAR the friendliest. They really cared tha around for the first time. Bank Street Hyundai not only meet our price, had the nicest vehicle but were by FAR the friendliest. They really cared that we got what we wanted AND were happy. Louis and Joe were particularly helpful. Thanks a lot guys. We will certainly recommend you. More

This compliment is for Rabieh Nassrallah( Sales This compliment is for Rabieh Nassrallah( Sales Consultant) Thank you for your excellent service, I was very impressed with your skills and very This compliment is for Rabieh Nassrallah( Sales Consultant) Thank you for your excellent service, I was very impressed with your skills and very highly experience that meets the customer expectations.I was super satisfied with everything what you've done for me.Very impressive start from the moment I went inside in the Hyundai Dealership. Beside the awsome customer service you provide me , you are very courteous, polite and very respectable person . Having an excellent knowledge about the Hyundai products and accessories. After all I have to say thank you for everything , and definitely I will go back to see you for another purchase . I highly recommend you for other customers , because I want others customers to have the same experience that I've had by meeting you . and having the most amazing time and experience. Thank you very much Florica Rusu (A super satisfied customer ) More

Car salesman Rabieh was very friendly, efficient, and informative. VERY HAPPY CUSTOMER! Financial person Ernesto was extremely helpful and took the time to explain different finance options and provi informative. VERY HAPPY CUSTOMER! Financial person Ernesto was extremely helpful and took the time to explain different finance options and provided quality customer service! More

I just purchased my 2nd vehicle from Bank St Hyundai in the last 3.5 years and have been very pleased both times. The customer service is excellent, the staff are friendly and always willing to help anyway the last 3.5 years and have been very pleased both times. The customer service is excellent, the staff are friendly and always willing to help anyway they can. Amir is also great and will help you out as much as he possibly can. More

We came in early last week looking to upgrade our vehicle from a 2-door car to a 4 door SUV. We had only intended on looking at vehicles, and due to the wonderful customer service we received, we ended up pu from a 2-door car to a 4 door SUV. We had only intended on looking at vehicles, and due to the wonderful customer service we received, we ended up purchasing a new vehicle on the spot. We were very impressed with Faysal's patience and honesty. Overall we had a wonderful car buying experience and would not hesitate to recommend them to others. More

I came in looking for a new vehicle as I am a new mother and needed to upgrade my car from a 2 door to a 4 door family friendly car. Not only did I walk away with an amazing car with a great deal, I could n and needed to upgrade my car from a 2 door to a 4 door family friendly car. Not only did I walk away with an amazing car with a great deal, I could not have asked for a better sales representative. Faysal greeted me and my husband not as strangers but as friends and when it came down to discussing what my options where he was extremely honest, explained everything to the last detail which was much appreciated as we are both going on barely any sleep. I did not expect to walk away with the vehicle I did which is the 2013 Huyndai Elantra for the price I received, Faysal understood that we are first time parents on a budget and offered me everything I could of asked for in a vehicle and one that I could afford. I am extremely grateful to him and will recommend him to anyone that I know who is looking for a great vehicle but who is also looking for superb customer service. Thank you again very much for all your help and your kindness. Michel & Roxanne More

On December 18, 2012 I brought in my 1 month old 2013 Santa Fe Sport in to the service department, as it had developed two noticeable noises that require rectification. The main issue of concern is a Santa Fe Sport in to the service department, as it had developed two noticeable noises that require rectification. The main issue of concern is a noticeably loud "creak" in the center of the dash in at the location of the photo sensor. This noise occurs when driving over any sharp bumps in the road surface at average road speeds. The other issue is is difficult to re-create and it is a loud, high pitched squeak in the rear of the vehicle when turning at speed while going over bumps. Initially I thought this to be something in the back seats; however the noise occurs when the seats are both in the upright and folded positions. My concern is that it may be a bushing or other component of the rear suspension. I described the issues over the phone to Scott Gariepy at the time of booking the appointment on December 11, 2012. The issues were discussed further at the time of vehicle drop off on December 18th. I explained to Scott that with regards to the creak in the dash, I had narrowed down the issue to an approximate location and I had also determined that while driving, if pressure is applied down on the dash in the location of the photo sensor, the noise disappears. I had also noted to him that I thought the noises in the back of the vehicle were not a result of the seats, but could rather be a noise from the vehicles suspension. I brought in the vehicle on December 18th and left the key with Scott at 7am. I hadn't heard anything from the service department as of lunch, so I called the service desk at 1:30pm to check the status; at that point I was told that the vehicle hadn't even made it into the shop yet. I was assured that the vehicle would be in the shop as soon as possible to have the issues diagnosed. At approximately 4:30pm I received a call from Scott saying that none of the noises could be reproduced by the service staff on multiple test drives. At that point Scott informed me that if I could get to the service department before 5pm then I could go on a test drive with him and have the issue investigated further. I informed Scott that it should take me approximately 10 minutes to reach the dealership. Once off the phone with Scott I immediately left work early to go to the service department. At approximately 4:50pm I arrived at the service department where Scott was not at his desk and other customers were being taken care of by your other service advisors. After waiting approximately 5 minutes, Scott re-entered the service department at which he informed me that he could not accompany me on a test drive to diagnose the issues with my new vehicle because he had to leave in 5 minutes. At that point I asked if anyone else could accompany me on a test drive to determine the exact location of the issue. At that point I was told that no one else in the service department could accompany me on a test drive and I was informed that I would have to bring in my vehicle another day. My Santa Fe had to be brought in again at a future date because they could not re-create the noises in the rear of the vehicle. I understand that they could not reproduce the noises in a 10km test drive that I have been hearing for the 2,000kms that I've owned the vehicle. Conditions on the roads were not ideal the day I brought it in. The noises in the rear of the vehicle are better left to be diagnosed on a clear day. However, on my ride home after leaving the dealership the noise in the dash was clearly evident and I took a video that clearly notes the noises. I am hoping to bring this video in to the next service advisor that will revisit this work order. Once at home, I also could re-create the noise at a much lesser degree by placing my hand on the dash in the location I told Scott (close to the photo sensor), and pressing down in a sharp manner. After discovering this I wonder if the issue with my vehicle was really thoroughly looked at. My wife and I are fine with the fact that we will be without the use of our vehicle for another day to have these issues re-addressed. One of my concerns is that my next service appointment will be handled with the same inattentiveness and that will result in more subsequent service appointments. The way in which my first ever service appointment, with my first Hyundai vehicle, was handled is my primary area for concern. To book a service appointment over a week in advance, drop the vehicle off at the time of opening (6:45am to be exact), only to find out that my vehicle hasn't seen the inside of the service shop by 1:30pm is a little ridiculous. The other issue that I find especially frustrating is the way in which my work order was handled at the end of the day. To get a call 30 minutes before the service advisor is leaving for the day, saying 'if you can get here before 5pm we can go for a drive to determine the problem', only to show up at the service desk to be greeted to 'I have to be out of here in 5 minutes, so I can’t look at your car today' and then be told that no one else in the whole service department could go with me to have this issue addressed is poor customer service. When my wife and I bought our vehicle at another Dilawri dealership, the sales staff stayed for over an hour after they were closed in order to finalize our purchase. What I find ironic is that the sales staff is willing to stay for an extra hour when it means the a $40,000+ sale is imminent, however when it comes time to have that $40,000 purchase serviced, I am greeted with a ‘my shift is done in 5 minutes so I can’t help you’ mentality. For the sake of my wife and I planning to own this vehicle for the years to come, I hope that this service experience was an anomaly and that we cannot expect this every time we require service for our vehicle. For more information on the noises coming from the dash, there is quite a lengthy forum where other Santa Fe owners are having the same issues. In this forum there is a video that shows the noise in question. Taken by another Santa Fe owner. Apparently this identical noise could not be re-created during the time my vehicle was at the dealership. I would be able to provide links to these websites upon request. After reading the forums and discovering other owner's fixes; I decided to try one of the solutions, and it turns out to have fixed the problem. Now I have the dilemma of leaving a 6" long piece of foam wedged in between my windshield and dash as a permanent reminder or do I risk having my issues rectified at a dealership that could possibly cause more problems than they would solve. More

Exremely pleased with sales person Rabieh Nassrallah,very professional and he took his time to answer all our questions,very knowledgeable about Hyundai cars and we felt very comfortable with him.He really l professional and he took his time to answer all our questions,very knowledgeable about Hyundai cars and we felt very comfortable with him.He really loves his job and many times told us how much he loved working with Hyundai company.We will certainly recommend to family and friends.I was in management in retail business for 37 years and certainly would of been very satified with an employee like Rabieh Nassallah on my team !!! Also we would like to also mention Ashur Younan in the finance dept. also very professional and made us felt very comfortable.He also took the time to tell us a bit of Hyundai history,very interesting and a pleasure talking to him.He also mentioned his mom was a survivor from cancer which my wife had just gone through that ordeal and now she is a surviver also ,I would recommend Asher Younan on my team also!! From the time we stepped into Bank street Hyundai car dealership and left it was just a great experience!!! Thankyou so much!! Connie-Gerald Johnston More