Bank Street Hyundai

I am delighted to write this review for Bank Street Hyundai, and specifically regarding my stellar sales experience dealing with Mr. Toufic Habib and Mr. Ashur Younan in March of 2014. I am a repeat Hyundai, and specifically regarding my stellar sales experience dealing with Mr. Toufic Habib and Mr. Ashur Younan in March of 2014. I am a repeat customer of Bank Street Hyundai; this is my second new SUV from this dealership. I had the pleasure of dealing with Mr. Younan back in 2005 and was incredibly pleased that he remembered me from 9 years ago. Impressive! I had not met Mr. Habib before but it was our good fortune to get to deal with him. From the first moment when Mr. Habib was describing the features of the vehicle we were interested in, through the test drive, and then on to the paper work involved, he is a delight to work with. He is knowledgeable, friendly and focused on helping the customer with every detail. It was a privilege to work on the finance side of the deal with Finance Manager Mr. Ashur Younan. He is friendly, efficient and clearly an expert in his field. He saved us money wherever he could and sold us terrific value-added products. We feel he made us a tremendous deal on the car and that it is terrific value. He is a good listener, respectful of the customer’s wishes and overall a true pleasure to deal with. In conclusion, these two gentlemen are incredible assets to Bank Street Hyundai. I hope that management is very proud of their superior customer service skills, positive attitudes, and strong work ethic. More

We found our sales associate Omar to be knowledgeable, courteous, friendly, patient in answering our question and responsive to our needs. He made purchasing our new vehicle a pleasurable experience. Simi courteous, friendly, patient in answering our question and responsive to our needs. He made purchasing our new vehicle a pleasurable experience. Similarly, Kevin carefully informed us of various options available to us in a relaxed and friendly manner. It was also evident he was very knowledgeable about the car business. Joe handled the business side of things when we picked up car effectively and efficiently. More

Personal and friendly service from start to finish! We visited the dealership a few times because we simply couldn't make a decision on what we wanted, these three guys took time to help us every time and visited the dealership a few times because we simply couldn't make a decision on what we wanted, these three guys took time to help us every time and made our decision much easier. They were very patient with all the questions we had (they knew the car inside and out) and allowed us to test drive multiple times! Didn't feel like pushy sales person, just the right push to help us make our decision. We are very happy with the service we receive and would recommend Hyundai Bank Street to anyone who asks! More

It was my very first time to this dealership and when I walk in I found it was a very friendly place.I would like to thank Moe ,Amir and Ernesto for there work.Moe was very polite and patience he explain e walk in I found it was a very friendly place.I would like to thank Moe ,Amir and Ernesto for there work.Moe was very polite and patience he explain everything to me and my father about the vehicle I was interested in so I understood him very well and also found that he wasn't pushy either for me to buy I thank him for that he gave me time to think about it.Big thank you to him if it wasn't for him I wouldn't of been is second sales of a hyundai accent hatchback very nice person.A big thank you hope I didn't forget no one if yes well thank you all.Very good service.... More

My experience with Amir has been beyond amazing! I have recommended all my family and friends to visit the dealership just based on my fantastic experience in purchasing my vehicle from Bank Street Hyundai recommended all my family and friends to visit the dealership just based on my fantastic experience in purchasing my vehicle from Bank Street Hyundai and more specifically Amir Esmalian. More

I would like to thanks Luke for the fast service he gave me for my car there was a little problem with the light he told me it would take one hour so I decide to have a coffee and relax but didn't have time me for my car there was a little problem with the light he told me it would take one hour so I decide to have a coffee and relax but didn't have time to do that car was already done I wasn't even there thirty minute.Thank you for the fast service was very friendly and polite. More

John Nicholson is a brilliant sales man. He is helpful and knowledgeable about the vehicle he represents. He is professional and efficient. Unlike many other sales men, he is not pushy, but gets the job d and knowledgeable about the vehicle he represents. He is professional and efficient. Unlike many other sales men, he is not pushy, but gets the job done. I felt comfortable working with him and he is the main reason that I bought a car at the Bank Street Hyundai. More

Overall experience was faster and smoother than i had expected. The sales staff was knowledgeable about the hyundai lineup. There were issues surrounding my initial vehicle selection which tended me to t expected. The sales staff was knowledgeable about the hyundai lineup. There were issues surrounding my initial vehicle selection which tended me to think "Whatgs going on here" the actual reason for selling me a vehicle they didnt have was never explained to me" The service department was very accomodating in that acknowledgement and scheduling of appointments it seems i was given some kind of prioity. There were 2 problems with the broken hood latches - from the get go, it took 5 weeks and 4 trips to the dealership to get a simple part repaired. Cost me a personal lot of time/money when a simple cable tie could have temporarily solved the problem. I am pleased with the purchase, i have not had a chance to experience the service dept with anything really mechanically serious, fingers crossed. I recommend this place. More

Please note I did not rate the experience above you have a breakdown here. I dealt wtih Sillin and she was good, very thorough and took the time. The only outstanding item was I received the cargo net b a breakdown here. I dealt wtih Sillin and she was good, very thorough and took the time. The only outstanding item was I received the cargo net but it was not installed. No big deal. Kevin Greenridge: my only problem is that he told me I would get the Rust Protection at cost $899. however I was charged $1274. I also wanted to see an itemized list of my accessories as some were included and others were at cost. This was not provided. Patrick Kiwan: Not happy with him at all. When negotiating he was not transparent, spoke very quickly and caused more confusion rather than putting the customer at ease and making them feel that he is trying to work out a deal for them especially as a returning customer, as the last purchase is my third purchase with you dealership. He seemed more focussed on the sale and not the customer. As an example: I asked him what the interest rate was on the Elantra, and he told be not to worry about it, he will look after me, I also wanted an itemized list of my accessories as some were included and other at cost, and I was told not to worry about it there are ways to work around this... whatever that means, not very trusting. He asked what I was willing to pay bi-weekly and not to worry about the interest rate or anything else, I disagree. I received I believe $6750 for my trade in which is very low considering my Accent Sport had on 36,000 k and in mint condition, I also did not get anything off the 2013 Accent 4 door sport but I am a returning customer, this is my 3 car purchased from your dealership as mentioned. Patrick was very focussed on running through the bi-weekly amounts (as it looks better than a monthly rate, which is what I way paying on the Accent with 0% financing so just want to see how much more I would be paying) and when I asked what it works out to monthly, I did not get an anwer. I was interested in the 2014 Accent 5 door and when we could not come to terms on a sale he suggested the 2013 Elantra Sport as he could give me a better deal. I do not feel I got a good deal as I paid list price for the car, only got $6750 for my 2011 Accent and paid for some of the accessories which I tried to have them all included, then I was charged $1274 for the rust protection when I was told $899. On top of that there was an admin fee of $499 which I noticed and asked why I am paying for this when Car Canada does not charge an admin. fee. and I believe this was removed. Overall like the car but the sales experience with Patrick was bad. Will I be a returning customer? probably NOT. More

Just wanted to say that this dealership is the best place I have ever been. Would recommend them to anyone. Friendly and honest, trying to do the best they can to help you out. I have ever been. Would recommend them to anyone. Friendly and honest, trying to do the best they can to help you out. More