WARNING: The idiocy of this dealership will astound you. Do not even waste your time reading this and just find any other dealership to work with.
Salesman I went through: JERRY (will keep last names off, for privacy reasons) - Absolutely useless.
Management: Jeff + Leo
General Manager: Roger
I have been a loyal BMW customer for as long as I could drive, about 10 years now. I had found a vehicle at this location that I wanted. With my current lease maturing on April 11, I had a couple of weeks to play with. After some negotiation, I locked down the details and they sold me the car.
I signed the day I was there. We agreed on everything, and I had the general manager sign off. I locked in a 2.99% finance rate over 5 years.
Flash forward 2 weeks later, the day the car was supposed to be delivered (insurance, ownership, credit check, etc. had all been long completed. The deal was done), I have to message Jerry (my salesman) to find out where the vehicle was. He responds hours later, saying the vehicle still needed to be cleaned and would be delivered the next day.
The following day, I again am stuck trying to call and message Jerry. A few hours later once again, and he responds with “Your vehicle will not be delivered today. A manager will be in touch”. I then receive a call around 7pm from Jeff, the sales manager. Jeff informs me that the rate they sold me the vehicle at can’t be honoured. Apparently my only alternative was to now accept a rate of 6.99%.
Of course, I had to laugh. A signed deal, done and done, and here they are spitting in my face the day the vehicle was supposed to be delivered, and the same day my current leased vehicle was due back at their dealership. They had promised to pick it up and swap it out. I demanded to speak to the owner, who was apparently unavailable, but instead was offered to speak to the next level down - Roger, the General Sales Manager.
Roger asked me “You like the car, right? You like the price, right? You life the features, right?” To which of course I responded with a resounding “Yes, of course. Hence why I was buying it…” He said “How about this. We could do a 7 year finance at 6.99% and that would bring it to the same monthly price.”
Wow. I honestly laughed at him. He was prepared for me, the client, to swallow what would amount to just shy of $10k, yet don’t worry… the monthly price is the same. Oh, and as a bonus, they offered to throw me $1,000 off. So I would only have to have paid an additional $9,000 over the course of the finance.
Finally, after some time of thinking and trying to work with BMW Canada, I receive an email saying there was a promotion this coming weekend. The rate would be less than 2.99%. In fact, I am being told it would be a rate of 1.24% with my loyalty. When I asked Roger if that would be applied to my deal, he replied with “Unfortunately BMW already knows you purchased the vehicle so we can’t change the deal.”
Wait, what? Oh yes, apparently they have no problems changing the deal at the literal last second if it’s in their favour, but not to accommodate you. I cancelled the deal and am moving on.
Do not give them your business, and if you ever have Jerry, Jeff, Leo or Roger dealing with you… I feel very, very sorry for you.