BMW Aurora

very dissapointed Serpa have to train their service advisor to make sure that customer been treating with honesty and fair .on 2014 took my car to serpa for oil change Serpa have to train their service advisor to make sure that customer been treating with honesty and fair .on 2014 took my car to serpa for oil change and requested to check if battery is ok .When i picked up my car i was surprised by over 200$ charge for battery check and i asked her how much is the new battery ,it was 260 plus tax .i felt very unhappy that she didn't let me know upfront the charge. had one more issue with them when i took my car for recall . after two weeks my car start leaking oil. I never go back there again and after so many years as a bmw faithful customer this the last bmw that i drive . More

No care after selling the car I bought a 2014 650i Grancoupe but the only attentions I received were before signing the papers. They are very cold, snobby and do not care about cus I bought a 2014 650i Grancoupe but the only attentions I received were before signing the papers. They are very cold, snobby and do not care about customers. After signing the papers they don't respond your calls and when you go there they pretend that they have never met you before. I am very disappointed about the way this dealership treated me and never returned after buying. I will never buy BMW anymore because of this unpleasant experience. More

Sales consultant not interested in selling Went to the dealer looking for used car, sales consultant does not show any interest in selling. First word from the sales person was absolutely no ne Went to the dealer looking for used car, sales consultant does not show any interest in selling. First word from the sales person was absolutely no negotiation on price. This already killed the sale right of the bat, this shows that the dealership is arrogant and does not care about sales. They are just waiting for suckers to pay listed MSRP price More

Extremely Poor workmanship Stay away from Serpa BMW service Department. They do a poor job diagnosing mechanical problems, either purposely or due to lack of trained technicians Stay away from Serpa BMW service Department. They do a poor job diagnosing mechanical problems, either purposely or due to lack of trained technicians. I had some unwanted repairs done which costs me over $3,000 before the real problem was addressed which cost me another $1,100. More

Went there ,because had a problem with a transmission and needed a professional advise.But was very surprise to know that I have to change my rear brake pads and routers to fix the transmission problem...the needed a professional advise.But was very surprise to know that I have to change my rear brake pads and routers to fix the transmission problem...the car was in the garage for two month befor my appointment .We didn't drive it ,since we bought a new one.Ofcource there was some rust on routers ,because of the winter months and the car was washed before we parked it.But how it can be related to the transmission???? My husband was very mad and took the vehicle to other transmission shop.They told him that the car just needs a software update and it's can be done only at BMW dealership .We call them back and asked if they can do it? My service adviser ( her name is Jacqueline ) told me right away that probobly there is no update for your car ( we have 325i,2006),but promise to call me back,after she'll talk to mechanic.Two weeks past...still waiting for her call. But I called again on Friday. Jacqueline was off and I spoke with another service adviser (Cibor).He told me ,that they have a software update for my car and It's definitely needs one! Really?! Oh well, so happy I didn't take our new X5 to that shop for maintenance service and I never will after that experience. More

I had a very good experience at Serpa. Mind you, I did my homework. Went to a couple of other BMW dealerships, got a quote from one of them. Serpa beat their quote by a lot (no other place could compete with homework. Went to a couple of other BMW dealerships, got a quote from one of them. Serpa beat their quote by a lot (no other place could compete with them).i Dealt with Stefano Serpa. He is a young and professional sales person and as I said gave me a great deal on the car. Other staff are also very friendly and helpful. I would definitely go back. More

Extremely unprofessional service advisors! Never provided me with updates! Very limited mechanic experience. Unable to address and fix the problems on my car. I took the car to a different GTA BMW dealership me with updates! Very limited mechanic experience. Unable to address and fix the problems on my car. I took the car to a different GTA BMW dealership that fixed all my car problems during couple of days! I will never go back to Serpa BMW! More

First time visit after ownership change. Took three week get an appointment with a loaner car. Dropped off vehicle on a Tuesday night. When I got there to drop off the vehicle I was asked what would be done get an appointment with a loaner car. Dropped off vehicle on a Tuesday night. When I got there to drop off the vehicle I was asked what would be done to the vehicle. When the appointment was made all the issues where discussed, but for some reason they were not entered into the computer. I had to repeat everything at the time of drop off. They did provide a loaner vehicle at no cost to me which was very nice of them. I was called the next day to let me know that the vehicle was completed and that they could no duplicate three out of my four concerns. When I insisted they told me they would take a look at the car again the next day. Thursday I received a call to inform me that some parts were ordered and that I would get a call on Friday with an update. I did not receive a call until Monday at noon. A this time I was told they had ordered more parts and that the vehicle would hopefully be ready that afternoon, and that they were able to address all my concerns. I was very happy to hear this. Tuesday at noon I got the call that the vehicle was ready to be picked up. When I arrived I discovered that wrong part was replaced for one of my concerns. They promised to replace the correct part on my next service (I'm ok with that as its not a safety concern) when I walked outside to drive away I noticed that they had switched my license plate covers to ones with their dealership name on it, I was not happy with this and they offered to switch them back. The employee there came back with my old covers that had been all scratched up on removal. I asked for no covers to be put back. As I was driving home I went to use my cup holder, it would not come out. The trim around it had not be installed properly during repairs to the centre console. I had to return for them to reinstall this trim piece so that I could use my cup holder. They did do a nice job washing my vehicle but for some reason it now smells like BO. Overall I was not impressed with the service I received concerning they had my vehicle for a week. More

Positives: Excellent vehicle detailing service (most Positives: Excellent vehicle detailing service (most thorough I have seen). Friendly concierge service. Negatives: Service techs have difficul Positives: Excellent vehicle detailing service (most thorough I have seen). Friendly concierge service. Negatives: Service techs have difficulty diagnosing and treating multiple apparently straightforward issues (updating navigation, diagnosing trouble indicator, etc). On three occasions for three different problems it took multiple phone calls, return appointments, etc for them to finally diagnose and fix a problem. Service desk staff unhelpful, dismissive, poor communication (multiple examples, but for instance, told us to come for our vehicle on a certain day, and when we got there they told us it was not ready. Rather than calling us to let us know the repair was delayed they actually blamed us for not checking first.) Tire storage service actually misplaced our winter tires for over a month. Never bothered to even call us with an update. Most of the BMW owners I know in Newmarket and Aurora travel south for good service. We plan to do the same from now on. More