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BMW Aurora
Aurora, ON
179 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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179 Reviews of BMW Aurora
November 18, 2021
Maintenance at Newmarket BMW is very good. My service advisor Sheldon is always very courteous and explains everything in great detail. I’ve never had a problem with any of the service they’ve done for m advisor Sheldon is always very courteous and explains everything in great detail. I’ve never had a problem with any of the service they’ve done for me. Also this dealership found a small problem with my vehicle that another dealer couldn’t find. I recommended service and sales at Newmarket BMW. More
by Bmor
Employees Worked With
Sheldon Ashley
November 18, 2021
Bought a 428xi in this location back in April this year and the sales manager Raza was hard selling their BMW extended warranty for $4300 as I told him I'm not keeping the car for a long term and probably and the sales manager Raza was hard selling their BMW extended warranty for $4300 as I told him I'm not keeping the car for a long term and probably 6 months at best cause I'm reaching towards an M4 so he told me you can cancel the warranty at anytime after you sold the vehicle, I was skeptical at first but I took it since it's from a dealership I have no reason not to trust him and true enough after I sold the vehicle 1 weeks ago the new sales manager told me it can't be cancel and they can't do anything about. I was so upset about this and I will never buy another car from this dealership ever, Anyone who is looking to buy a car there's other dealership you can go to don't risk yourself getting into situations I'm in. It's been 4 days now and let's see if this Newmarket dealership will do anything about, if they do I will update the reviews but I truly doubt they're willing to take any sort of responsibility. Stay safe everyone! More
by ease-techinc
Employees Worked With
Raza sales manager
November 02, 2021
my sale rep Michael Mantuano was fantastic. I did not feel pressure at anytime I was with Michael. He was calm and very very pleasant to work with. feel pressure at anytime I was with Michael. He was calm and very very pleasant to work with. More
by ssananik
Employees Worked With
Michael Mantuano
November 02, 2021
Amazing customer service. Would recommend everyone to SPECIFICALLY go to bmw Newmarket if they are considering purchasing a bmw You guys were incredible. Thanks for everything SPECIFICALLY go to bmw Newmarket if they are considering purchasing a bmw You guys were incredible. Thanks for everything More
by Josie_diiorio
Employees Worked With
Jason
October 31, 2021
I hope I can give 0 star, BMW Newmarket deserves it. After deposit, they broke the contract in rude manner, I have never met or heard it before walked in BMW Newmarket location. After deposit, they broke the contract in rude manner, I have never met or heard it before walked in BMW Newmarket location. More
by Amanda
Employees Worked With
Peter, Stefano Serpa, Kyle Black, Frances Fan, Neil Stewart, Bridget Adamo, Michelle Chen, Disco Davoudi, Tony Ramundi, Gautam Shah, Brittany Scott
August 24, 2021
So I saw an ad on autotrader for a 2020 440 grand coupe So I saw an ad on autotrader for a 2020 440 grand coupe that got discount from $71,000 to $61,000. I contacted them and ask to see if the car is av So I saw an ad on autotrader for a 2020 440 grand coupe that got discount from $71,000 to $61,000. I contacted them and ask to see if the car is available. When i got there they said that the $61,000 only appliable to cash purchase, and if I were to finance the car, and want to get their 0.1% rate then I will jave to finance the full msrp of the car, which is $68,000. And if I want the price to stay at $61,000 And finance it, the interest rate will be 4.99%. Now notice that in the ads (picture attached) no where does it state that this is a price for cash purchase/incentive. Also prior to coming to the dealer I was talking to the sale person Josie, she never mentioned this fact about the car price. She told me that it was the sale manager that instruct her to not mention anything to lure in the customer. The sale manager is a fraud, using honey trap tactics to lure in the customer. More
by Anthony Ha
Employees Worked With
Stefano Serpa, Kyle Black, Frances Fan, Neil Stewart, Bridget Adamo, Michelle Chen, Disco Davoudi, Tony Ramundi, Gautam Shah, Brittany Scott
July 16, 2021
Friendly staff when I called to book service appt. When I brought my car in, everything was very quick and I got my car back within time frame I was told. I brought my car in, everything was very quick and I got my car back within time frame I was told. More
by Wendy Jennings
Employees Worked With
Sheldon
July 07, 2021
No complaints! All was done on time, efficiently and in a safe manner while following all necessary coviid protocols. The staff was very friendly and courteous. a safe manner while following all necessary coviid protocols. The staff was very friendly and courteous. More
by Lisa
Employees Worked With
Service dept
March 19, 2021
When I originally purchased my vehicle in 2018 the dealer was very courteous and welcoming. The vehicle was beautiful and has been a pleasure to drive for the past 2 1/2 years. Hence BMW is a very well made was very courteous and welcoming. The vehicle was beautiful and has been a pleasure to drive for the past 2 1/2 years. Hence BMW is a very well made vehicle. The dealer on the other hand , not so much. My vehicle included servicing for 4 years, basically oil changes anything else extra. I dropped my vehicle for an oil change as I have done before and when I returned to pick it up the paint finish was completely tarnished. The clear coat has been scratched all over basically due to their incompetent handling of the vehicle while giving me a complementary car wash which I now had wished that I turned down. The scratches go up and down left and right basically a complete disaster. I asked the service advisor David Lui how we could make this right and his service manager John Kim treated me like garbage and refused to even look at the vehicle or apologize and even discuss the idea that a mistake may have been made. He asked me to leave and implied it was normal for black cars to have there clear coats tarnished after a wash. I believe they may have washed my vehicle with a broom stick and power wash. I have meticulously maintained my vehicle by touch less car washes a microfiber waxing and now because of incompetence and lack of integrity in acknowledging the damage down to my vehicle, I am left with a vehicle that looks older then my 13 year old pickup. I am now looking for some monetary recourse as a result of their refusal to make things right. Shop at another BMW dealer if you wish to purchase from this brand otherwise you will have to deal with people of no integrity basically they don't care about you just your money. More
by ride2live
Employees Worked With
John Kim- Service Manager
