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BMW Aurora
Aurora, ON
179 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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179 Reviews of BMW Aurora
March 15, 2021
BAD service at all. I have to fight with them to use my coverage. I really like BMW, We have 3 cars all of them BMW, but the customer service pushing me to switch to different luxury car maker. No more dea coverage. I really like BMW, We have 3 cars all of them BMW, but the customer service pushing me to switch to different luxury car maker. No more deal with you! More
by gator_defence
Employees Worked With
Some one from service I do not remember the name
March 01, 2021
If I could give them a negative review I would. I bought a BMW X6 from this dealership not too long ago. A month into having it engine light came on, sound stopped working, comfort access handles working, d a BMW X6 from this dealership not too long ago. A month into having it engine light came on, sound stopped working, comfort access handles working, doors started smoking because fuse burnt out which caused 3 electrical issues to stop working ( push start, access handles and sound). I had a coolant leak where engine started smoking and I couldn’t drive the car and had to get it towed. I bought every warranty this dealership offered( over 7000$ in warranties). None of my issues have been covered by the warranties they sold me. I’ve called to talk to Leo the used car sales manager several times and he ignored my calls and emails. I also called several times and left a message for the GM to call me back. She didn’t. I sent in a formal letter to the General manager Marie Colby took her two weeks to even acknowledge she got the letter. She told me she’ll call me back on Monday ( 3 weeks ago) still no call back. They were suppose to reimburse me for the diagnosis that cost me 300$ to see why the engine light came on two weeks into having the car. 3 months later the reimbursement cheque is still no where to be seen. The vehicle needs over 9,000$ in repairs according to the diagnosis. and I’ve spent already 3,000$ On basic repairs for the vehicle to function safely. I’ve done 3-4 diagnosis scans which alone cost 900$ All within the first month of having the vehicle. It’s clear they do not value their customers and just want to make sales. I bought from a BMW dealership and over paid and bought warranties for this exact reason to avoid all these headaches and issues. But it’s all a scam and the staff is just there to get paid no one gives a xxxx or keeps their word when it comes down to it. They’re just nice to you and know how to call back when they want your money. 👍🏻 More
by rolla.hussain
Employees Worked With
Marie Colby, Leo Annarajah
November 28, 2020
Horrible customer service. I have had my vehicle at the dealership with the same problem for the past six months. Three times the dealership has said they fixed the problem, only to encounter the same pro dealership with the same problem for the past six months. Three times the dealership has said they fixed the problem, only to encounter the same problem again. When I complained to the general manager this week, she told the service manager not bring me in until the problem was completely fixed. However, that's EXACTLY what he did the very next day. He was rushing to solve the problem without actually doing anything. He repeatedly said the car is fixed. When I arrived at the dealership I wanted to road test the vehicle before I picked it up. He told me the service advisor in a very rude way not release the vehicle until I paid my bill - which I did. When I took the vehicle for a test drive the exact same problem was there, and other problems had come up too. The brake fuel light was on, there were lots of noises coming from the front of the car - possibly suspension - and the cover for the center console cover was making noise when I opened and closed it. The service manager John Kim repeatedly pushed me to pick up the car, even with the brake light on which I believe is a safety issue. Not to mention the existing problem had not been fixed! When I refused to pick the vehicle up he told me "you cannot come back to the dealership and I am the one that will make it happen." He was so rude and unprofessional and went to his office, and he told two other guys to escort me out of the showroom. What type of customer service is this? More
by a_riahi20
Employees Worked With
John Kim
September 15, 2020
Fixed pricing is the theme, very weak sales pitches, as one sales person there said to me "well you can always go get a cheaper car from the dealer next door, these are BMWs". one sales person there said to me "well you can always go get a cheaper car from the dealer next door, these are BMWs". More
by kashi.lama3
Employees Worked With
Jason
September 05, 2020
Owned an M4 for 3.5 years. Haven’t had a single positive experience from sales or service. Notified the managers to very delayed responses and now, zero responses or even an apology. From a lifelong BMW dri experience from sales or service. Notified the managers to very delayed responses and now, zero responses or even an apology. From a lifelong BMW driver, buy and service anywhere else. Disastrous dealership. More
by Mkingerski
Employees Worked With
Marie Colby, John Kim
July 17, 2020
Extremely Poor Customer Service Refused to sell me a truck at full asking price because I wouldn't finance it. Apparently they were in dire need of their kick back from the bank. Refused to sell me a truck at full asking price because I wouldn't finance it. Apparently they were in dire need of their kick back from the bank. More
by Jessica
Employees Worked With
Meagan and Manager
June 15, 2020
Professionalism all the way !! Purchased a used vehicle on June 12, and dealt with Mr. Raza Farooq. Absolutely no pressure or sale tactics. Raza is very straight forward and sincere Purchased a used vehicle on June 12, and dealt with Mr. Raza Farooq. Absolutely no pressure or sale tactics. Raza is very straight forward and sincere. I highly recommend to anyone who is on the market for a vehicle. More
by sea ray 1
Employees Worked With
Raza Farooq
April 28, 2020
poor service Unprofessional dealership. I made an appointment for check and repair the air conditioning of my vehicle ( When I turn on the air conditioner, there i Unprofessional dealership. I made an appointment for check and repair the air conditioning of my vehicle ( When I turn on the air conditioner, there is abnormal noise). And check the Steering wheel turn signal( the turn signal return too early). First, they said the air conditioning is a software problem. Because I unlocked CarPlay after the vehicle leaves the factory. So they charged me $1164.92........ And they said the steering wheel is normal. After I paid and picked up my car, they didn’t do anything on my car. Ok. I try sent emails to my advisor for that. He doesn’t answer me. I send emails to him twice, and send compare videos for the steering wheel turn signal to him. Also, I tried to contact the manager in this dealership, she still didn’t answer me. I am so confused, why did they charge and did not solve the problem? Air conditioning noise it’s obviously a hardware problem, charged me for software problem is a wrong charge. After this dealership charged me, they ignored me no more. General manager, and service manager do not care my case, they do not reply me. Pretty “nice, and professional ”. More
by harry
Employees Worked With
Marie Colby, David
January 23, 2020
Mehdi salar helped me to find my dream car, he also gave me the best price, I will recommend him to all my friends and family, thank you again mehdi me the best price, I will recommend him to all my friends and family, thank you again mehdi More
by shohrehl21
Employees Worked With
Mehdi salar
January 11, 2020
Crooks Hi bought my first BMW at Newmarket BMW. A 2012 320i. I purchased it new and all went right while still under the warranty. After the warranty expi Hi bought my first BMW at Newmarket BMW. A 2012 320i. I purchased it new and all went right while still under the warranty. After the warranty expired, everything went wrong. These guys are nothing but a bunch of crooks. After bringing the car in for a part replacement that was under extended warranty, "Steering Bracket", they kept on pressuring me to "fix issues" there were not there. They used 'scaring techniques' to pressure me into do diagnosis on the car claiming the motor was overheating due to a faulty thermostat that needed replacement and kept the engine light on; (keep in mind that I had never had this engine light on prior to this) furthermore, they claimed the battery needed to be replaced. I declined, brought the car to my mechanic and within seconds he discovered the sensor was disconnected from the thermostat. So, I believe they disconnected it. But even if if they did not disconnect it....could they not see that this was the problem? They charged me for an initial diagnosis that they should not have and threaten to retain the car if I did not pay. I wrote a letter to BMW Canada, and pretty much they dismissed the whole thing. Anyway, this was my worst experience with customer service. I'll definitely not be buying any more cars from them, and if you do....be ware.... More
by joaomilheirao1
Employees Worked With
David Lui,John Kim
