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Auto Gallery Subaru - Service Center

Regina, SK

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26 Reviews

26 Reviews of Auto Gallery Subaru - Service Center

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September 10, 2021

"This review is mostly for their service centre. I phoned..."

- T Forsyth

This review is mostly for their service centre. I phoned in to book an oil change, informing them had a 2 free oil changes. No record of those free oil changes on their system so I had to bring in my documentation. When shown proof on Thursday morning at 0800, Rob at the counter says I must have used them up as there were oil changes on record in 2018. Didn't even realize we bought vehicle in 2020. I book Service B and tell them to call me about the air filters as I can do this install myself. Hear back from Rob at 4:56 pm. Lo' and behold they have done a recall on the vehicle without informing of the repair. Tells me someone will call back in the next hour, but my phone remained silent for the rest of the evening. What I thought was an oil change and inspection turned into a full day repair without any communication. We are a single vehicle household and it was mighty inconvenient. Ended up having to call the dealership to arrange pick up and see if vehicle was done. Shuttle drivers are very pleasant to talk to. Looking at my bill, it said $60 for 2 air filters. That's a $60 decision i never had the opportunity to make. When at the desk, Rob said they were cheap so why worry? I hope this review shows the level of customer service presented by service.

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Recommend Dealer
No
Employees Worked With
Rob
July 29, 2021

"Dane Smith! Great Guy, Great Salesperson. A credit to..."

- Jim

Dane Smith! Great Guy, Great Salesperson. A credit to Auto Gallery Subaru and to his profession. Always follows up and continues to look after his customers after the sale. Jeremie Katz. Also great guy. Great Serviceperson. Also looks after his customers very well.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeremie Katz
April 24, 2020

"Do not use this dealer! I had 1000.00 worth of..."

- AM

Do not use this dealer! I had 1000.00 worth of electronics stole from my suv and tossed the inside while it was there for 5 weeks being serviced, and when we finally got it back, there was more dirt on my seats then the floors. They swear vehicles are never left out and always inside at night. So was this an inside job??? It was always one more part.. just on more thing to fix. I also asked for my old parts back to verify the repairs. I got none of them. Now they cant even call me back to rectify the problem. Dont trust them!

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Overall Experience
Recommend Dealer
No
Employees Worked With
Jeremy
April 17, 2019

"Worst dealership I have ever dealt with."

- EmilyC28

If I could give ZERO stars, I would. Worst service I have ever dealt with. Bought a vehicle from them 5 months ago and have had nothing but issues. I proceeded to address these issues and instead of helping us out, we were treated rudely and disrespectfully. The man we were talking to had the audacity to hang up on us. Wish we were able to catch a name, but since we were hung up on, didn't get it. We just wanted to know why the "inspected" vehicle we bought had cheap after market parts. Would never consider dealing with this dealership again. BEWARE OF THIS DEALERSHIP.

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Recommend Dealer
No
Employees Worked With
Other Employees : Moses Asres, Josh Lopez, Randy McMillan, Saad Saleem, Ken Slingsby, Sydney MacPherson, Glen Goetz
February 20, 2019

"Amazing"

- Salmon

Roel is an absolute life saver. I bought a used Volkswagen from Subaru. It didn't start 3 times in 3 weeks. The last time that it didn't start, I was about to leave for a trip that had already been paid for. Roel got me a rental for free for the week. Roel was super friendly and professional and incredibly helpful. I was so worried that I would be totally screwed, but again, Subaru came through with great service.

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Recommend Dealer
Yes
Employees Worked With
December 21, 2018

"Good Service, Shady Tactics & Charges"

- potter2010

We recently went in for some service. As it was going to take longer then previously discussed we were offered a vehicle to use, no charge to us. The vehicle ended up being from a rental company through the dealership and even though it was only for a few hours Subaru told them to charge us for three weeks! When we questioned this charge the dealership told the rental agency to give a partial refund. We were told it was no charge and even have rental paperwork showing no charge from the dealership. Be very careful of 'free' things from here. The work completed did seem to be well done and we were called afterwards to make sure everything was working well. Staff were friendly but I am very put off by this bait and switch on the rental.

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Recommend Dealer
No
Employees Worked With
Saad Saleem
September 18, 2018

"Excellent Service"

- malgarcia23

It's always a pleasure whenever I send my vehicle for servicing. Josh Lopez has and are always easy to deal with, knowledgeable and provide sound solutions to my auto concern. Auto Gallery is very fortunate to have Josh as your frontliners in your service department. I am sure other customers will have the same experience with him. Great staff = Great Company.

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Recommend Dealer
Yes
Employees Worked With
Josh Lopez
August 16, 2018

"4th x buying a vehicle from Auto Gallery Regina"

- always great service

I have had such good service and experiences whether buying a car or getting service work done that I wouldn't go elsewhere! Went in for an oil change and came out with an upgraded vehicle. Mine was over 5 years old and had quite a few kms on it. While waiting for my oil change I looked around at my leisure, saw some things I liked, went and talked to Dale whom I had met when he had given me a courtesy ride few years earlier and within an hour I had a next to new vehicle.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Dale Parent, Josh Lopez, Cord Crowthers
March 28, 2018

"Auto gallery"

- Mc2107

Great car great service great prize very good costumer service very friendly specially elias golez he gave me details and he explane to me..i am satisfied to the service

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Recommend Dealer
Yes
Employees Worked With
Elias Golez
January 31, 2018

"Buy a vehicle from this young man"

- DJay

Elias is a guy who won’t pressure you into buying a car. He gave me detailed informations so that I can be able to decide by myself without pressuring me. I refer to go to Elias if you want to buy a Subaru.

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Recommend Dealer
Yes
Employees Worked With
Elias Golez
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