Auto Gallery Subaru

Drove 2.5 hours to Regina to purchase a used vehicle. I was at the dealership for the ENTIRE day, even though they knew ahead of time that I was coming and which vehicle I wanted. If I remember correctly i was at the dealership for the ENTIRE day, even though they knew ahead of time that I was coming and which vehicle I wanted. If I remember correctly it hadn't even been detailed. Finally everything got sorted out so I could go home. 2.5 hour drive home, just as I am rolling into the city I hear some crazy metal on metal grinding sound as I turn a corner, then start to notice other things like the sunroof doesn't work, there are burnt out headlights, the back door doesn't lock when the car is locked, soooo many things. Called the sales person back immediately, and I kid you not he said "I guess it's a good thing you bought that extra warranty"(more on him after) . It's like the vehicle never went through an actual inspection at any point in time, or if it did they didn't bother to change anything. So back to Regina I go. The redeeming part of this story is the service manager I worked with and he is absolutely the only reason this is getting a 2 star review instead of 1. He took my vehicle back, and gave me a rental to drive home. They did a thorough inspection, fixed a xxxx load of stuff, things I might add that put my and my families safety at risk and I finally got it back a month later because it took the parts so long to get there. Important to add that I did not have to pay for any of this including the rental. So thank you to whoever made that happen. Looking back I feel like I was forced into purchasing extra warranty which was like $5,000. They said the bank would not approve my financing without it. The sales person was so so so creepy. He didn't know anything and it still makes me angry that he made any commission off the sale. For months after he would text me videos of him thanking all his customers and he hopes they have a happy thanksgiving etc. whatever other holiday it was. Finally had to block his number. Like sure buddy after you sold me something that caused me an entire month of hassle am I going to buy another car from you. So creepy. More

To give you some background, I purchased by 2018 Chevy Silverado in the summer of last year (2020). I had a horrible experience through negotiations as I had brought my male partner at the time with me f Silverado in the summer of last year (2020). I had a horrible experience through negotiations as I had brought my male partner at the time with me for a second set of eyes and they refused to speak directly to me even after I made it clear that he was not a part of the negotiation and asked them politely to speak to me and make eye contact with me. However, I continued the negotiations as it was my dream truck. After the purchase, I noticed that the salesman did not give me my second set of keys. After thoroughly searching the vehicle, I contacted that salesman and he tried blaming me and the dealership the vehicle was previously at. Six months later after I was treated with a ridiculous amount of disrespect, I received a second set of keys. I almost refused to let the dealership program my new key until I spoke with a female manager who actually listened, treated me with respect, went above and beyond to have a female salesperson pick up and drop off my vehicle, and gave me 6 free oil changes. Fast forward to November 1, 2021. I was unable to see and miss a road hazard, but I knew I had tire and rim insurance for this very thing as I travel a lot around the province for work and figured it would come in handy. I took my vehicle in and John started the conversation with me seemingly very annoyed and appeared as though he did not believe me until he saw my tire with the road hazard still firmly inside of it. He took photos of the tire but no one thought to check the rim. I was told by John he would contact me at the latest by the end of the day on November 2. I heard nothing. This is just the start of the lack of communication I was to receive. Two weeks later I had to call John once again for an update as I was not contacted within the timeline I was promised communication. At this time, I decided to professionally discuss my concerns with the lack of communication I was receiving from John directly with him, especially seeing as I was told they received the wrong tire and had to wait another week to get a new tire from Toronto. John immediately got defensive and would not listen to what I had to say, his tone was rude and dismissive as if I had no right whatsoever to feel that way. I never received even a fake apology. Finally my new tire arrived and I decided to use one of my free coupons I aforementioned for an oil change at the same time on November 27, 2021. What should have only taken about 2 hours, took 6. Not only that, part way through my service I got a call from John to say the rim was also broken and had to be replaced so they would need to re-send the insurance claim and order me a new rim. This was the one and only time John apologized to me. On November 28, 2021, I was Christmas shopping around the city when I got a pop up on my truck that the oil was low. I pulled the dipstick and it was dry. I immediately brought it to Great Canadian Oil Change for them to discover no leaks or cracks, but your service crew did not put enough oil into it. They checked my tires, filled up all of my other fluid levels for free, and invoiced me for the oil top up. On November 29, 2021, I came into the dealership and asked to speak to a manager. Mike came to speak with me, I told him the issues at hand and the horrible treatment I had received to date. He took a copy of my invoice and promised to take care of me after I said I never want to take my vehicle into this dealership ever again if it can be avoided. I don't care if the oil changes are free, it isn't worth wrecking my vehicle. If they want to do right by me I would accept some cash compensation or even Great Canadian gift cards. I spoke with Mike later on and he said he is doing everything he can and apologized for all the missed and lacking communication and inquired if I am comfortable continuing to work with John to which I said no. He assured me that I would only hear from himself or Donnie. This was a lie. I heard from John again when my rim was ready. I called Mike and told him I can't trust him either as (a) you have a rogue employee not following direction or (b) your managers have such horrible communication and cannot have a simply conversation with an employee to say "we have an upset customer, and we will take this case off your hands for you." Mike said he would talk with Donnie and contact me again later that day... I have yet to receive a call. On December 11, 2021, my truck entered the shop again to get the tire and rim changed. I spoke with Kent and asked if Mike was there. Mike was not so I explained the situation to Kent and he offered to have a free vehicle wash. I accepted. When I came to pick up my truck later, Kent informed me he spoke with Mike and they are doing up a $100 cheque for me. I wasn't ecstatic but thought I would just take the money and never come here again. Kent told me it should be ready Monday and to call him if I don't hear anything. I called Kent Tuesday, December 14, to ask what was going on. He told me he would talk to Donnie and get him to call me right after his meeting that day. I heard nothing. I called Donnie myself today (December 16, 2021) to inquire what was going on. He informed me that he had no idea what I was talking about and couldn't cut me a $100 cheque as I was initially told and to send him a copy of that invoice from Great Canadian (which Mike already has). One December 16, 2021, I emailed Josh, who I was told was the GM for the business and provided the above description. I requested he take action to rectify the horrible service and communication I continued to receive. No response. I emailed Josh again on January 5, 2022, and requested as a minimum a response if he is working on anything by Friday, January 7, 2022. No response. I am appalled and continuously disappointed by the customer service at this business. Their disorganization and rudeness towards me for asking for human decency and respect is mind blowing. I have had serious thoughts of trading if and purchasing a similar vehicle at a different dealership simply so I never have to work with anyone at Autogallery again. More

The dealership is clean, presentable and the employees are friendly to their customers as they enter. are friendly to their customers as they enter. More

I would advise anyone to not go to this dealership, we got a new suv last year and had hail damage we got it all fixed at a auto body shop and they found out the eye sight feature was not working they too got a new suv last year and had hail damage we got it all fixed at a auto body shop and they found out the eye sight feature was not working they took it to auto gallery and they did absolutely nothing about it trying to blame everyone else on it yet we had paper work on a recall for the eye sight but yet they did nothing we have to end up driving to Saskatoon Subaru dealership to get it fixed which dealing with them was one phone call and they said the work will take 1-2 hours. This place is an absolute joke the suv was at there place for over 2 weeks and yet they did not once call us to update on anything at all the auto body had to call and let us know they had it and if they contacted us. We called multiple time and not once did we get a call back from them. All the mangers are a joke there and don’t care about anything and they also lied to us about getting any paper work for the recall. This place is a joke and would not recommend to anyone, once they have your money they don’t care about anything even if it is warranty work. Joke of a business More

Awesome environment with no pressure sales team. Roel did a fantastic job with my wife with ford explorer a fantastic job with my wife with ford explorer More

Roel was very helpful and went above and beyond to get me my first car here in CA. He was very accommodating and responsive. It was a smooth and fast transaction! Thanks to the whole Auto Gallery Regina team my first car here in CA. He was very accommodating and responsive. It was a smooth and fast transaction! Thanks to the whole Auto Gallery Regina team! More

This review is mostly for their service centre. I phoned in to book an oil change, informing them had a 2 free oil changes. No record of those free oil changes on their system so I had to bring in my docume in to book an oil change, informing them had a 2 free oil changes. No record of those free oil changes on their system so I had to bring in my documentation. When shown proof on Thursday morning at 0800, Rob at the counter says I must have used them up as there were oil changes on record in 2018. Didn't even realize we bought vehicle in 2020. I book Service B and tell them to call me about the air filters as I can do this install myself. Hear back from Rob at 4:56 pm. Lo' and behold they have done a recall on the vehicle without informing of the repair. Tells me someone will call back in the next hour, but my phone remained silent for the rest of the evening. What I thought was an oil change and inspection turned into a full day repair without any communication. We are a single vehicle household and it was mighty inconvenient. Ended up having to call the dealership to arrange pick up and see if vehicle was done. Shuttle drivers are very pleasant to talk to. Looking at my bill, it said $60 for 2 air filters. That's a $60 decision i never had the opportunity to make. When at the desk, Rob said they were cheap so why worry? I hope this review shows the level of customer service presented by service. More

Great experience i would recommend Dane and all the staff they gave me the best deals and very happy with my new 2021 Crosstrek thanks they gave me the best deals and very happy with my new 2021 Crosstrek thanks More