Audi Richmond

Many thanks to Jerry Chi and Jerry Guo for their personalized, professional and excellent customer service. We had a wonderful sales experience with Richmond Audi and happy with our new Q3. personalized, professional and excellent customer service. We had a wonderful sales experience with Richmond Audi and happy with our new Q3. More

Great job Audi Richmond! Thank you for the great service, thorough and detailed introduction, and answering all my questions about my new ride - exciting day! service, thorough and detailed introduction, and answering all my questions about my new ride - exciting day! More

Hiroshi was very professional and helpful throughout our experience. He was very friendly and answered all of our questions. Hiroshi was a shining star and we felt good in his hands. A great positive from A experience. He was very friendly and answered all of our questions. Hiroshi was a shining star and we felt good in his hands. A great positive from Audi Richmond is the cleanliness and professional presentation of the vehicle upon sale and test drive. There are a couple things I would like to note. I disagree with the no negotiation sales tactic and as a buyer you want to feel like you walked away a winner. This makes you feel opposite of that. I have to explain the very weird situation that arose. We finished our test drive, we were outside with the vehicle for 10mins. Then we walked into the dealership and I passed the keys to Hiroshi and he immediately walked by and passed them to another salesman and a customer. I was startled and asked what was going on. He said that they were going on a test drive. I reacted and said-no, we are buying this! And Hiroshi ran back and got the keys. The “customer” looked mad and disappointed. This all happened very fast and it was not communicated to us what was going on. I would have appreciated a heads up if there was another potential buyer. Perhaps we were not taken serious as buyers. Also I can’t not wonder if this was a sales tactic with another “customer” which would then force us to react and buy this vehicle. That can never be proven but if that is then it is extremely unprofessional. But again it wasn’t a big deal because we knew we were going to buy this vehicle. In all sense I was most concerned with others being in the suv immediately after because of COVID. It wasn’t a big deal but we definitely felt pressure from the financial office to purchase the extended warranty after we said no several times. We were asked why we said no which is totally fair and we explained why but then we continued to feel pressured to purchase the warranty. We expected this and it is what it is. Lastly the gentleman with insurance was very stoic and during the paperwork I thanked him multiple times and he didn’t say anything. It seemed as if we were a bother to him doing his job. Again Hiroshi was wonderful to deal with and we walked away feeling good despite the nine negotiation and we are happy with her vehicle. More

I have a good experience in audi richmond.staff was really good.they help us to find our dream car. Special thanks to Aelred Fung😊 really good.they help us to find our dream car. Special thanks to Aelred Fung😊 More

Excellent personalized and professional services. Jerry Chi explained everything in details to me. Your sales team even let me drive the demo car to pick up the bank draft. I can have my new Audi Q3 car in Chi explained everything in details to me. Your sales team even let me drive the demo car to pick up the bank draft. I can have my new Audi Q3 car in just one day. More

Audi Richmond had the vehicle with the features which I wanted. The conversation with Wilson was comfortable and responsive. I even flew from Calgary to purchase the vehicle and drive it back. They made al wanted. The conversation with Wilson was comfortable and responsive. I even flew from Calgary to purchase the vehicle and drive it back. They made all the arrangements to ensure i was satisfied. More

Jerry and Fiona did an amazing job helping me get my new audi!! As always Richmond Audi has one of the best customer service! Will definitely be back again! audi!! As always Richmond Audi has one of the best customer service! Will definitely be back again! More

Thanks for your excellent service. Aelred Fung was very helpful. Great place for your next Audi! I have dealt with the Cowell Group for years buying VWs. Great BC Business. helpful. Great place for your next Audi! I have dealt with the Cowell Group for years buying VWs. Great BC Business. More

Jerry Chi was simply amazing. His service went above and beyond. Howard and the sales manager complimented Jerry and make the process wonderful!! Thank you beyond. Howard and the sales manager complimented Jerry and make the process wonderful!! Thank you More

I picked up my 2021 Audi A6 Allroad today. What a terrific experience from arrival, the trade in of my Q5, the sales team and purchase, paperwork and insurance, orientation tour of the vehicles featu terrific experience from arrival, the trade in of my Q5, the sales team and purchase, paperwork and insurance, orientation tour of the vehicles features etc etc. Everyone at Audi Richmond is geared to customer experience and retention of their client base. It’s refreshing to be able to feel you’re not just another number. Thanks again Darrel, Hiroshi, Sherry and Chris! More